Ask the Community

Hello Everyone,I am new to Miro.While creating Mind Map I have faced blue Parallel lines issur thrice now and not able to fix it.Can you plese let me know reason and solution to it.I am attaching image for clarification.Thank you,Lovely 

I created a board without logging in. It is still in the 7-day period in which I can download it if I sign up, however, whenever I try to sign up to unlock it, I get the sign up page, sign up or in and then I get re-directed back to the sign up to unlock the board tab  

[Atypical issues and bugs]Hi everyone,I have a trouble with mindmap (take a look at the image below). When i start adding child nodes, the map turn out to be chaos. Have you ever had an experience like this before? How to solve this problem?Thank you. 

Hello,I just installed the Miro app for Zoom, and I cannot create or access existing boards when using the in-Zoom app. I’m using the latest version of Zoom. When I open the app in Zoom and sign in to Miro all I see is a blank white space. Could someone please help me? Thank you!!  

Kann man eine 2. Kategorie an Post its erstellen, die anonym zu beschreiben sind? Für Feedback wäre das hilfreich.

I am using Miro as a documentation tool and many times people ask me a question and I have them in the board. I want to be able to send the person not only to the big board by sharing the link, but when I share the link the person will go to the exact spot where they can find that answer. Does anyone know if that’s possible?

So unlike most i want the youtube (until miro has built in video) to paly in a popup not in line when embedding. I was able to get to work but cannot dubplicate, here is the example:The first one plays in a popup like i would like, the others using various iframe leave the inline embeded, how do i get results like the first line so that when hitting play they user gets the popup (ps the wistia embeded video is perfect and wish i could get those setting to youtube) 

Hi there!Is there a way to see all comments left by one user?For example, suppose I want to see every comment Sally has made. How can I do that?Thank youEric

I have created my first decision tree, and worked out how to set the colours of the connecting lines, but when I change the colour of a line, all the lines connecting subsequent items change to the same colour, which seems completely the wrong thing to do, since they still represent yes or no outcomes of those later decisions.How do I change the colour of the line leading to an item without it changing all the subsequent lines in the diagram?

Is this possible for a restricted user (no edit access, comment only) can join the vote? And can we make the vote not anonymous (we can see who vote what)?

K   KarenB 1 hour ago   Hello all! I am new to Miro and excited by all the possibilities. I am trying to understand how to use this with zoom for workshops I am facilitating with a group. 1) For example, what are instructions I can send to participants ahead of time so they are prepared on day of workshop to be able to login? Do they need to have an account setup or can they gain direct access from the link? What is best way to use if we are also working in zoom for presentation sharing and breakout rooms? I hard using phone or ipad are not necessarily ideal for using MIRO. 2) Is there a QR code as opposed to the embedded link? It is very long link. When I tried to press

Is it possible to flip an Kanban board, like this:TodoIn ProgressDone instead of:Todo          In progress        Done

Hello everyone, I have a question regarding recording. Is it possible to record the whiteboard session with my team through MIRO? If not what are my options? Thank you! 

I have had to make a diagram for uni assessments so I’ve used the free plan, but there is absolutely no option to save my board as an image or a PDF. I need to export it to google docs, which speaking of, it won’t let me export it to google drive way either. I screenshotted it but the quality was so terrible you can’t read anything. Please help!

I resubscribed to my educational account aand renewed it, still my boards are locked. Can someone plese help?

Hi there, I recently created a new board using Miro’s 2023/2024 calendar template and after editing a little bit (just duplicated the 2023 calendar and created a 6x2 table), it became super slow and unstable (I’m getting a lot off “reconnecting/connection restored” messages). I then decided to delete it and start a new one from scratch, but now it appears to be “locked” somehow. I can’t edit, rename or move it. It only gives me a “sorry, something went wrong” message. trying to delete error messageAlso, all editing tools are missing from the board view. I just can’t to anything with it. 

Hi Guys, I “urgently” want to upgrade my free account to the consultant plan. So, I click on upgrade, choose the consultant plan, enter my credit card info (automatically detects the correct country), but when I click on “purchase” I get:“Sorry, your payment transaction has failed”When I click again, I get: “Customer create failed” I have tried from different devices, to check if this is somehow device/browser related, and I also purchased another software just to check if this has something to do with my credit card….any Idea on this? Thanks so much!

i love templates. use them all the time. But the problem is that all the links between the various elements in the template need redoing every time - this is a bit time consuming and a bit hit and miss if you miss one! - Anyway of getting them to stay linked would be appreciated. 

Здравствуйте, это единственное место, где я могу комфортно заниматься с репетитором и готовиться к экзаменам. Остальные онлайн-доски очень неудобны! Снял на видео происходящее на моей плате, так как не вижу здесь кнопки отправки файла, может проглядел, может еще что. Выложу на ютуб, так будет удобнее смотреть. Я надеюсь, вы исправите это. Если что, я живу в России. Я захожу на доску через сайт. Две недели назад такого не было! 

I am using a paid enterprise account. I have created a project for some study that I am doing and have not shared that with the team. I need to share it as a link to the participants in the course, but when I try and share it, allowing view only, it is requiring a password. How do I share the link to people outside my organisation without a password? I also assume this will only allow access to the shared board and not the wider organisation team?

Please add more fonts and better ones.

visitorへの共有時にこんな状態があったので共有です。英語の投稿では、同じ症状を見つける事が出来なかったので日本語でも書いておきます。 ボードをVisitorへ Can Editで共有していた。なんどか権限は変更しています。必要に応じてvisitorへのShareをNo Accessにしたり、CanEditにしたり、Can Viewにしているボードでした。 起きていたこと・ブラウザのシークレットモードやmiroアカウントへログインしていないブラウザではVisiter参加可能・Miroアカウントでログインした事のあるブラウザだとボードへアクセスできない（権限がない扱いになり、ボードへリクエストする画面になる） 改善の為に行ったこと・Visitorのcan editに一度パスワードをかける・パスワードを削除するという作業で改善されました。 他のかたもこんな事起きているのでしょうか。僕だけかな。

Is there any way at all to return to using the left mouse button to move around the screen (click and drag)? It seems going to the Navigation Settings only allows you to choose between using the mouse or trackpad, but no option is available for choosing which mouse buttons control movement. Not sure why Miro decided to make this sudden, unnecessary change! If it’s not broken, don’t fix it!

Accidentally deleted team profile which deleted boards I didn't want to delete. I purchase Starter Plan with 12 users, but now become all Free… How to restore ?  Thanks

Hi, I signed into Miro and can only see some coworkers boards, I was not invited to their team, but I still see their boards. I intended to create my own account and my own boards and not see theirs. Solutions? This is also a security issue and I wonder how we can block people in our organization not seeing the boards of this team? We haven’t invited them to the boards/team. Kind regards.