Ask The Community

Discover the power of direct conversation with the Miro Community. Find solutions & connect with fellow Miro users for tailored advice & invaluable support!

  • 6,732 Topics
  • 22,687 Replies

6732 Topics

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Partha Pratim DasNew Here
posted in Ask The Community

Cannot login using email on Windows 10 Home Chrome even after clearning cache

This is my personal account and I cannot login into my work account (paid) even to log a Miro community ticket. Miro Support, please refer to my service request #260971.  My system settings are as follows:Windows 10 home  Chrome browser and I have tried to login on my ipad using safari and on my Edge browser on my Windows 10 home PC and I have cleared the cache multiple times I still get redirected to the login screen even after I have entered the correct password. I have tried calling the Miro number that comes up on a google search, only to be redirected to a voicemail message.  I need this fixed urgently. In my paid work account, I have created some key artefacts and need to access them urgently. I would really appreciate your quick help, considering we just started using your product and paid for it!      

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Marina
Mironeer
3 years ago
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Paul BrandBeginner
asked in Ask The Community

Finding out data storage region and controlling it

I have  CONSULTANT Account.  Can I (a) FIND OUT whether my MIRO are stored in Ireland, rather than USA and (b) Control where they are stored?  (I am aware all backups could be in either unless you have Enterprise account)

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3 years ago
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MarianeNew Here
asked in Ask The Community

Limit editing possibilities for collaborators

Hi! Sorry, English is my second language. I would like to create a board where the members of the university community where I work would be able to come and participative by adding some post-it. However, I don’t want the participants to be able to edit other’s post-it. Lots of people will use the board which would be available during a month time. I want every participant to be able to add a post-it, or more, and comment. I also want them to be able to see the post-it added by others, but I don’t want them to be able to edit those post-it, to move them around or to suppress them. To get there, I don’t want the participants to have their post-it secured with the lock mode (I won’t be there to explain). I would like to restrict the edition mode by providing each participant with the opportunity to edit their own stuff only. Is that an option?Thanks.

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Kiron Bondale
3 years ago
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Robert LeottaBeginner
posted in Ask The Community

Export pdf and copy is lost from post it note?

I’m on a Macbook pro, am running Miro via Google Chrome Version 88.0.4324.96.Post it notes are in a frame, I’m exporting a pdf at best quality, some post it notes are blank in export file?  Not sure if any one else has had this issue?

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2 years ago
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AladeenBeginner
posted in Ask The Community

I want to wheel zoom in smaller steps, how?

Now when I zoom into project (when editing) by using mouse wheel I get jump between 51% and 143%, this makes it unusable. I need to zoom with more steps in between the 51 and 143 percent. How to configure these steps of zoom?

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1 month ago
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Eduard Melo OliverNew Here
asked in Ask The Community

Upgrading to Team plan

Hi everyone,We are 15 people using a free team on Miro. We will upgrade to a Team plan only for 3 seats (budget limitations). Is it possible to have 2 teams, one with the 3 paid accounts with all the benefits that it gives (just for those 3 accounts) and still have another team with all 15 member with the free team conditions?I am worried that by upgrading to the team plan, we will split the group in 2 (the 3 ones with the paid version and the 12 others with the free version).Best regards,Eduard 

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Kiron Bondale
3 years ago
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YumotoNew Here
asked in Ask The Community

I can't choose Self-Serve Invoicing

By Help Center, Self-Serve Invoicing is available for Team Plan (10+ members, annual subscription). But I can’t choose “Invoice” when I try to upgrade account.There is only credit card payment Information.How can I choose Invoice payment? Thanks.

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Y
3 years ago
Paul Snedden
Paul SneddenGroup Leader
posted in Ask The Community

Screen flashes randomly

Hi all, I have an odd problem that occurs seemingly randomly with Miro, in that I’ve not been able to determine a fixed method of replicating the problem. When I spoke with our Customer Success Manager recently, she suggested that I grab a screen recording if I could and then post it here in the community. The good news is, I finally have the screen recording. It’s only 9 seconds long, but it clearly shows the thing I’m talking about. https://drive.google.com/file/d/1NPBqfDUpVElFkeMsbD1CMzpDNfsYtX0I/view?usp=sharing is the screen recording. When I notice this flash, it is mostly at the top toolbar (sorry, I don’t recall it’s official name..it’s the one with the big blue Share button). I am running a Google Pixelbook, using ChromeOS89-beta. I’ve since this issue randomly occurring for several months now, so it’s not something that’s been introduced in ChromeOS89. Suggestions welcome. If there’s any logs or further info that anyone needs, please feel free to let me know. There may be a s

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Kiron Bondale
3 years ago
Kim Schlossberg
Kim SchlossbergBeginner
asked in Ask The Community

What am I doing wrong - selecting objects

I think I’ve used every drawing and illustration tool, but I’m getting stuck on Miro all the time - it’s embarrassing. How can I know whether I’m going to select an object to move it, or just more myself around the workspace? I also want to know how to drag over a group of objects to move them together, or group them. I feel like I’m missing something really basic but important. Thank you!

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Kim Schlossberg
3 years ago
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Theresa HeitmanNew Here
asked in Ask The Community

Sharing Customer Templates

I would like to share my customer templates with users who are not on one of my teams, but have their own account or are a member of another team.  Doesn’t anyone have an easy way to do this?

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Kiron Bondale
3 years ago
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HkeplerBeginner
asked in Ask The Community

Is the board too big - Lagging

Hi all!I wanted to test the “limits” of a board to work on, with aprox. 70 people.I created one board, with a total of 2300 elements on it (13 times same board, for teams to work in) and with 70 people working, it was impossible.So I am trying to figure out if.I hit a limit to number of elements on a board I hit a limit with amount of people working at the same time If it is a local problem with things like working through VPN, slow mashines, bad connection.What is your experience of “limits” before it gets to laggyCheersHenrik

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9 months ago
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Challie SchaferBeginner
asked in Ask The Community

Editors suddenly unable to download content from board

I am a professor teaching a class virtually through Miro. Previously I have been placing copies of lectures and assignments to my Miro board for the class, and students that I had assigned as editors were able to download the content from the board.As of three days ago, that capability has disappeared for the students. I have confirmed that they are still considered “editors” on the board, so I can’t figure out why suddenly their access seems to have changed.Help!

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Robert Johnson
3 years ago
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anastasiadobrovolskayaBeginner
posted in Ask The Community

[RESOLVED] Unable to upload files (pictures, PDF, etc.)

HelloThe problem is that i can’t upload any pictures to the board anymore. Tried to do it from browser but failed. Why does it happen?

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Robert Johnson
3 years ago
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Achim S.Beginner
posted in Ask The Community

How to post anonymous post-its, stickers etc?

how to post anonymous post-its, stickers etc?I want to avoid that all people can see (by right mouse button → info) who has created a post-it . People will not open up, when they know that e.b. their boss can see who was the author of the idea, voting dot etc. 

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Chance Feick
1 year ago
Minton
MintonNew Here
posted in Ask The Community

iPad Pro 12.9 crashes on IOS 14.4

I can’t use Miro on my iPad Pro 12.9 at all. It crashes quickly on a modest-sized board — not a lot on it. I read elsewhere that this issue, related to iPad memory constraints apparently, would be addressed “in this quarter.” I draw with my Apple Pencil in Miro, so if I cannot use it on my iPad, I need to abandon Miro. Thanks!

2
Michael Schoch
2 years ago
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Eugene DamasoBeginner
asked in Ask The Community

VPN issues

our team currently cannot connect to miro when connected to our VPN.  We are currently blocking non-domestic hosted sites.  Is there a workaround to get our VPN to allow Miro to function?Those working in our office are unable to access Miro. Thank you, 

1
Kiron Bondale
3 years ago
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Agnes DenekaNew Here
asked in Ask The Community

I am trying to paste text or URL into text blocks or sticky notes and nothing happens

 I am trying to paste text or URL into text blocks or sticky notes and nothing happens. I don’t receive any error message, its just blank.I tried using keyboard shortcut methods. the right click method to copy/paste URLs or text, restarting Miro and resizing the screen to 100% but not successfully. Seems like a bug because I used to be able to do this. Hope it can be fixed soon and please let me know what I can do to make this happen again. 

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Kiron Bondale
3 years ago
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ToXic_B34TZNew Here
asked in Ask The Community

Video chat problem - microphone doesn't work

When I start a video chat in my collaboration board with my co-workers my video and microphone doesn't work even though they work perfectly in other video streaming sites. Does anyone know how to fix this.

1
Marina
Mironeer
3 years ago
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AleuNew Here
asked in Ask The Community

Screen sizing/resolution

I feel a bit stupid asking this question, as I would normally solve this type of problem with just [ctrl + mouse scroll] but I don’t seem to be able to put it to use with Miro. Since a couple of weeks, the resolution of Miro (while everything else in the browser works fine) is gigantic - see below, hope you get the proportions. I’ve tried several things but nothing works! Everything was working perfectly before, no idea what may have happened. Have you got any advice?  

2
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3 years ago
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ParzivalBeginner
posted in Ask The Community

Miro Usage Analytics?

Does Miro have a way to track usage analytics for a team?  It would be helpful to know metrics like usage time, comments, etc.Thank you. 

2
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3 years ago
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lmarsh05Beginner
posted in Ask The Community

[IN PROGRESS] unDraw - unable to insert images

Hi Team,I absolutely love unDraw for presentations.I have a personal and work account.  The images will insert on the personal account but will not insert on the work account.  Anyone else experiencing this issue?Thanks!Lorraine

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Robert Johnson
3 years ago
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TronerudNew Here
asked in Ask The Community

Can't copy images from Miro anymore

I’m doing user-testing, and switch between creating in Miro and performing in Figma. I set up the user-tests by copying images from Miro and pasting them into Figma. In Figma i create a clickable prototype. I need to copy the images from Miro, but today that functionality isn’t working anymore. What to do? 

1
Robert Johnson
3 years ago
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Kelly TavaresBeginner
asked in Ask The Community

Why the Export to image PDF is not working?

I have been trying to export the frames but the file option to export into JPG images is not available the only option is save as “all files” what does not work.I have a free account.How can I do to solve this problem?Thanks 

7
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3 years ago
Kacper Ogiński
Kacper OgińskiNew Here
asked in Ask The Community

How to restore deleted board in free plan without link

Hi,how can I restored board in free plan without link? Or how to restore link from deleted board?Kacper

1
Kiron Bondale
3 years ago
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Vanessa ByrneBeginner
asked in Ask The Community

Is Open Access to Projects Possible?

I have created a project within my org’s account which contains 7 boards but it seems if you create boards within a project, it’s not possible to have open access to them? Is that correct? Not ideal as I don’t want to have to invite people individually to the boards. Is there a solution to this? Do I have to move the boards out of projects and into my own personal account?  Thanks for help!

4
V
3 years ago
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