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Ask The Community

Discover the power of direct conversation with the Miro Community. Find solutions & connect with fellow Miro users for tailored advice & invaluable support!

  • 7,363 Topics
  • 24,619 Replies
7363 Topics
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SachaDirectBeginner
posted in Ask The Community
HDD style Storage box

HI,I’m looking for a way to store files in a more conventional folder style, but which I can link to the visual style.SO I can house a bunch of say photos and select them by title rather than lay them all out on a frame and go looking. which is cool but not always suitable. I know I can connect googleDrive or something, but I wondered if it might be something that Miro could handle ?thanks:)

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3 years ago
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Murat MirataBeginner
posted in Ask The Community
[RESOLVED] Cannot move boards to Projects in Safari browser

Up until few weeks ago, I was able to move boards into different projects. This option is no longer possible. Clicking on the board title opens the window with settings, and there is a link to change the project as well. But the dropdown menu - which used to show all the projects to choose from - no longer lists the projects. Does anyone else have a similar problem? Has anyone figured out how to solve it? in case it is an Operating System and browser issue, I am trying to work with Safari (14.0.3) on a Mac that runs Catalina (10.15.7). Many thanks in advance. Murat. 

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A
3 years ago
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Nayana GeddamBeginner
posted in Ask The Community
Jira cards by Miro installation question

Is Jira Cards an app to be installed on Miro side or Jira side? We are migrating to Jira Data Center.

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Robert Johnson
3 years ago
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Alexandre LaflammeNew Here
asked in Ask The Community
Copying boards to another account

Hi, Some students are going to leave my team after this semester. Is there a way for them to copy theboards they made in my team to their personal Free Account? Thanks,

1
Robert Johnson
3 years ago
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Madame BlackstoneBeginner
asked in Ask The Community
When I click on a link inside of a card it opens it a browser and in the miro board window

on the desk top app When I click on a link inside of a card it opens it a browser and in the miro board window. How do I get it so it just opens in a browser or just in miro? Also once open in miro how do i get back to the board itself its there a hot key to do this as I see no way besides closing the board and reopening it?

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11 months ago
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E@ABeginner
asked in Ask The Community
Education board not visible in dashboard

I just had my education account (student) approved after using a free plan. The Q&A article said the following:I received a notification that my Education license was approved but my account is still Free. - You're probably a member of multiple teams. Please switch to the Education team on the left sidebar of your dashboard.I know I cannot make new teams with an education account, but no Education team has appeared on my dashboard. Am I missing something here?

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3 years ago
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Andrzej KarelBeginner
posted in Ask The Community
Short video tutorial for newbies - common Miro problems?

Hey,We’re planning to make a Miro video tutorial for the workhshop participants with common technical problems. What issues did you encounter with your participants?Mine are- Zooming in a browser (+/-%) instead of inside Miro- Not being able to double click and edit pre-made empty post-its- Using touchscreen navigation settings, while using a mouse (ends up in “flying” elements. I try to lock things as much as I can, but still.. it happens).- Mixing up post-its and square elements    

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3 years ago
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Per Christian StrandNew Here
asked in Ask The Community
How do I change a member status from full to free?

In the Users - menu, when I click Edit user info for someone who is a full member I do not see an option to change them from full to free member. How do I change them back to free?

1
Robert Johnson
3 years ago
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David GionetNew Here
asked in Ask The Community
Deleting profile created with AppleID

Hi,I followed all of the instructions I can find about deleting an account (I simply want to try again from scratch). I registered with AppleID where it creates a unique email address for this account that is ‘supposed’ to be routed by Apple to my ‘real’ email.Every time I delete the account, it tells me will receive a confirmation email. I never get that email. I double checked the settings in my AppleID account and it clearly shows that the anonymous Miro email is registered and should be routed to me.Any ideas?Thanks,David

2
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3 years ago
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Damini LalBeginner
posted in Ask The Community
Writing on board lag

hi I am a regular user of miro since 2 yr now… I am a maths teacher.. I really loved the way miro support online teaching in todays scenario of covidi am facing this issue since last 1 week now , my pen has suddenly start writing slowly even when there is not much widget or stuff on whiteboard with only on collaborator on board.. i am using miro on chrome. i write using one by wacomeverything was working fine a month ago, but suddenly all i write  has started lagging after some time can someone pls help as it is working fine on other whiteboard service which is provided by my institutereally appreciate the  prompt responsethanks

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2 years ago
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Graeme HarkerNew Here
asked in Ask The Community
How can I see the sharing settings of a board I don't own?

As a “Company Admin” (on the “Consulting Plan”) and as a “full member” of a “team”, it’s super annoying that I can see the sharing settings of a “board” in a “team” that I don’t own and that the board owner hasn’t given me write access to.As a “Company Admin” in the team’s “team” settings I can remove access to all boards in the team from outside of the team on a blanket basis but that’s a “sledgehammer” solution.  I’d like to be able to manage access to team boards from external users on a more fine grained basis.Is there a way to do this?

1
Robert Johnson
3 years ago
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Sergio BrelverNew Here
asked in Ask The Community
Really need to add the Save offline feature

Everything in Miro right now feels great, no complaints at all, except not being able to save offline as well. Recently we’ve been having intermitent connection where I am, I’m sure it happens to many of us, and it will continue to be a problem the more users you have. It would really be great if you could add that feature which is something most of us would expect of any software these days, even if the Cloud save works great.  Thanks a million and best wishes!

2
D
8 months ago
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Kevin SivicNew Here
asked in Ask The Community
Quick start video for workshop attendees?

Is anyone aware of any short (2-5 minute) videos for workshop attendees not familiar with Miro to get familiar with it? Ideally we’d ask the attendees to watch this video before the workshop and give them an opportunity to play with a board a bit to minimize time spent during the workshop on this. It really just needs to include the basics of navigating the board and creating/editing stickies.Thanks!

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3 years ago
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NKentsisNew Here
asked in Ask The Community
Edit tags

Does anyone know if it is possible to edit tags after they’ve been created? Or does one have to delete the old tag, create a new tag, and apply the new tag as needed?

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3 years ago
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André HanssonNew Here
posted in Ask The Community
Working with layers

 Do you have any plans of introducing layers? I have a huge Architecture Drawing where I want to create layers so different people can contribute to add content in different layers.Best Regards,André Hansson

15
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1 month ago
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Sara de HondBeginner
asked in Ask The Community
Scaling of Shape borders

Hi,The frames for shapes  don’t scale proportionally when I resize. Resizing to small makes them wide and resizing to big makes them small. This makes iit annoying to resize and scale as I need to adjust things or require everyone to work at 88 % zoomed in.Here is a video of scaling frames for different shapes: 

1
Robert Johnson
3 years ago
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Sara de HondBeginner
posted in Ask The Community
Scaling connection lines/arrows

Hi,  I have an issue with the connection lines and arrows. When scaling higher than a certain percentage, the lines grow and arrowheads grow thinner and thinner in width proportionally. And when Ii scale it smaller, the line grows wide proportionally. A wish would be: when I scale my connection line (with arrowhead) it stays the same width in proportion to it’s length. Here I go from 80 % zoomed in to 11 % zoomed out and back again:  

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Jan Holzer
7 months ago
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HenkBeginner
asked in Ask The Community
Is there a limit on the number of cards in a kanban board? No longer possible to create extra kanban cards.

After creating the board and collaborating on it, it was no longer possible to name cards. Occasionally it  worked, but 99% of the time I tried to add one no text could be filled in.Cards could be added but text input was impossible. Cards could be opened in the detail view, it was possible to edit the title and description, but those could not be saved. 

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H
3 years ago
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KJEFNew Here
asked in Ask The Community
Multiple Pages

Is there anyway to add multiple pages with the upgraded version of Miro? I don’t want to upgrade unless it has this feature. 

1
A
1 year ago
Randy Fisher
Randy FisherBeginner
asked in Ask The Community
The Board icons are too small; how do I get it so I can see them

Hi - I see the notice to resize my screen from the browser - but I have done this repeatedly and the icons (sticky notes) stay the same size. I can’t find a control in Miro to adjust this, and I can barely see the text in the sticky notes - on my 24” screen.It’s probably a simple thing - can you help? Randy

6
Robert Johnson
3 years ago
Lauree Schloss
Lauree SchlossContributor
posted in Ask The Community
[RESOLVED] Text alignment bug

My text layers shift around when I close and reopen a board.  I am very OCD so I keep having to fix their placement!I will put the text here: And then it will shift to being here: I am 100% confident that no one is accidentally moving it around.  

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1 year ago
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Freya.GNew Here
posted in Ask The Community
Sticky notes disappear & mouse cursor doesnt show for others

Dear all,I have a colleague from whom I cannot see the mouse  cursor when he enters my board. Have this ever occured to you?Furthermore, his sticky notes disappear after he pinned them on the board.Can anyone help?Many thanks and best regardsFreya

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Robert Johnson
3 years ago
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Bennie NaudeContributor
asked in Ask The Community
Export board from paid account, then import into paid account later

Hello everyoneI currently have a paid Miro account.  I want to export a board, then let the account go, i..e stop paying.  I’d then like to use the exported board in a new, paid account, that will be set up by a customer in a few months’ time.How can that be done?Thanks

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3 years ago
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Ximo MasipNew Here
asked in Ask The Community
Change from view only in a board, free plan

Hi, I am a free plan user and I just changed one of my boards (within the board) to view only. Now I don’t find to change from view to edit :( Is this a bug? Can anyone help me to recover the editable version of the board? Thanks a lot

1
Balazs Kadosa-Kiss
Mironeer
3 years ago
T
Tao LianNew Here
asked in Ask The Community
What would happen when SSO and Login with Google are both enabled?

Hi guys,  I just done my first SSO integration on miro and noticed after SSO enable. The option of “Login with Google” still available in user profile. What would happen if I enable it? Will I be able to login with google as well as SSO? If so, it sounds like a security hole.

2
T
3 years ago
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