Ask the community

Not sure how to do something in Miro? Ask your peers here.

  • 5,255 Topics
  • 18,461 Replies

5255 Topics

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Paula GarridoNew Here
posted in Ask the community

No presentation mode icon

helloI have the frames for the slide show, but the icon for presentation mode is GONE! can someone help???thanksPaula

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Kiron Bondale
16 days ago
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Jill ANew Here
posted in Ask the community

How to remove a mask

Is it possible to remove an image mask?I want to get back to the original image, but the mask seems permanent. I can change the shape of the mask, but only by removing more of the image. Any help appreciated!

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16 days ago
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PatricijaPANew Here
posted in Ask the community

Locked myself out of my own board while changing access properties

Hi, I really hope someone can help me with this:So I am currently have a student membership granted by university, which means that we all share the same "Team". Today I wanted to edit access to my private board in the group, since it showed that everyone from the team can access it. Basically what happened - I got locked out from my own board since I am part of the Team myself. When I try to ask for request to get access to the board - I only get an email on my own email with a link, that forwards me to the same situations and a tab, which says that I need to request access from the owner, which is me... So it is just a never ending loop that I can't seem to fix and that board is incredibly important to me at the moment. Really hope someone can help me with this. 

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Kiron Bondale
16 days ago
Robert Johnson
Robert JohnsonVolunteer Community Moderator
posted in Ask the community

[KNOWN BUG] Any editor can unhide or hide frames via the frames sidebar

This bug is allowing any board editor (team member, visitor, or guest) to be able to both hide and unhide and frame on the board via the frames sidebar.In addition, any viewer or commentor on a board can briefly unhide a hidden frame by clicking on it in the frame sidebar.I have opened a support ticket with Miro (ticket #536313) and they have acknowledged this bug and are working to resolve it.I will update this post as I hear back from Miro support.

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Robert Johnson
13 days ago
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Michael2202New Here
posted in Ask the community

Editing via Public Link?

I used a board in a class last semester with the free account, where I sent the public link to the students, and, if I remember correctly, they were able to edit via the public link without registering for Miro accounts. Is this a feature that existed in the past as I am remembering it, and am i right that it looks like this is not something that is possible today? Thansk

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Robert Johnson
12 days ago
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Owen BurchellNew Here
posted in Ask the community

team user template, avatars etc

there shoudl be a template or function that brings in a list/tiles/table of team members with other options (bio, info, role, etc) so that you can add it to a board for allocate roles/note attendance etc

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Kiron Bondale
12 days ago
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Sannah SiddiqueNew Here
posted in Ask the community

Miro board is laggy, slow and freezing

I’ve found that over the last few weeks my Miro board i’ve been working has become increasingly slow - to the point the browser becomes unresponsive and not usable. I’ve deleted stuff from the board to reduce performance issues but ideally I need to keep all this information on the board. Any workarounds on this?

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Kiron Bondale
12 days ago
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Deidre DunhamNew Here
posted in Ask the community

Zone with nested frames

create a zone/section/room which allows nesting multiple frames.  I share a project or team board with several coworkers.  Having one board is great for collaborating and sharing tools and resources, but we want to block off section/area for our personal work. When I share a board with visitors, they get lost or confuse with all the board’s space. I wish that they could search for the zone name and find our work.

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Kiron Bondale
11 days ago
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pigmykingNew Here
posted in Ask the community

Table data to Stickies - tags

Hello miro community! I’m aware that Miro creates stickies when you transfer table data into Miro. Are we able to add tags to the transfers as well? Anyone know? Thank you!

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Kiron Bondale
11 days ago
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DiandraNew Here
posted in Ask the community

[RESOLVED] Apps are not working

Hi everyone,for some reason NONE of the Apps that are accessed through the plus sign on the left side are working. I was trying to embed an iframe and soon realized no app is working on any of my boards...I have tried the following to fix it:different browsers different Laptop different log in duplicating the board different boardsThis is what the safari console says:Maybe you guys have an idea? Or the same problem so it might be a global bug?Thank youDiandra

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9 days ago
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Pierre ARNAUDETNew Here
posted in Ask the community

Cannot read properties of undefined (reading 'title')

Because I’m not able to CTRL + C and CTRL + V on my private board, I want to switch it back to public but when I try to share it, this popup pop : Cannot read properties of undefined (reading 'title’)I’ve tried to share it on Miro Desktop App but same thing happened…Please help me.Popup 

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Mironeer
7 days ago
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BrigadierNew Here
posted in Ask the community

How to make the Boards viewable for non-licensed member of my company with @company.com email

Hi Team,We’ve this fair bit of security concern where we’re trying to make our boards accessible (at least, view rights) to internal email addresses that do not have enterprise license like myself, however, we can’t do that in a continuous/regular fashion as each board has to be made accessible individually to 10s and 20s and sometimes 100s of different email addresses numerous times in a week (for different agile teams). This is extremely tedious and hampers the velocity with how we work in agile fashion.As a workaround, we tried following:Attempted adding the internal non-licensed emails to our various teams, however, that is not permitted stating that the “User x@company.com is not part of your organization”. Tried opening up the second option “Anyone with the link at Company”. However, the non-licensed internal members are still unable to view/read the boards by virtue of this setting.As a result, a lot of the individuals choose the path of making the board public (Anyone with the

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Mironeer
7 days ago
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angelamiclatNew Here
asked in Ask the community

Access who's viewed the board

Please add the feature to see who has viewed the board and when it was viewed. I’m sure this information is available as we can certainly see who is “in” a board at a given time frame so it would be a relatively simple matter for your great developers to add such a feature. Thank you!

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Kiron Bondale
8 days ago
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GlebiskusNew Here
asked in Ask the community

Sub- and super

I see, there are some ready solutions of this issue, anywayI’m writing chemical formulas in table (H2O, NaCl and so on), and there is no way to add subsripts here. Is there any chance to add this function to Miro?

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Kiron Bondale
8 days ago
Christophe GESCHÉ
Christophe GESCHÉExperienced Community Member
posted in Ask the community

Image to text

I'm trying to do something that I'm sure I've already managed to do, but I can't find how.I copied and pasted screenshots directly into a miro board containing text.I would like to do image to text as with sticky note recognition (i.e. display a text box, which I can correct, but keep the initial image behind) And I can't find/no longer find how to do it.----Je cherche à faire quelque chose que je suis persuadé d'avoir déjà réussi à faire, mais je ne retrouve plus comment.J'ai copié-collé des captures d'écran directement dans un board miro contenant du texte.Je voudrais faire du image to text  comme avec la reconnaissance des sticky note (C'est-à-dire afficher une box de texte, que je peux corriger, mais garder en arrière l'image initiale)Et je ne retrouve pas/plus comment faire.

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Christophe GESCHÉ
7 days ago
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PiotrOsperNew Here
posted in Ask the community

Malicious attachment on a public Miro board

hey,one of the mail accounts in our company got compromised and started sending out links to a public, read-only Miro board with an attachment leading to an URL under a .ru domain. 

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Kiron Bondale
6 days ago
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jonng800New Here
posted in Ask the community

How do I resize a shape in a miro decision tree?

Hi, may I please know how do I resize a shape in a miro decision tree? I tried clicking on it, but there’s no option given to resize it. Below is the picture I see.As you can see, the words are too close to the edge of the oval, I would like it to be spread out. An example would be the below picture, where the oval is neatly formatted around the text. I would like the oval in top picture to be like the oval in the bottom picture. Could someone help me with this please? Its my first time using it and its frustrating for me when I encounter difficulties like this which should be easy to solve, but I can't seem to find the solution. ThanksJonathan

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Kiron Bondale
6 days ago
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AliceMeade123New Here
posted in Ask the community

How can I share a board outside my organization but prevent that person from sharing?

I need to share a board outside our organization but I need to make sure that the person I am sharing with does not forward the board to other people. How can I do this?

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Robert Johnson
6 days ago
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Ekaterina RegerNew Here
asked in Ask the community

mistake in transaction

I tried to buy a Miro starter plan, and there are 2 transactions from my card. I suppose there was a mistake because my plan is still free but the money was transacted 2 times. How can I solve this problem?

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Robert Johnson
6 days ago
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GEOMNew Here
posted in Ask the community

I can't copy/paste an object.

Hello.My question is simple, I tried to find an answer to my issue but there’s no answer at all.Miro doesn’t let me use copy/paste functions when I click on the 3-dots menu of any object, it shows me the message: These actions are unavailable via context menu. Please use: CTRL+C for copy and CTRL+V for paste. And when I try to use CTRL+C and CTRL+V, nothing happens.And before someone ask me a silly question if I’m using the desktop or web app, of course I’m using the web app and since I said “click”, it means that I’m on a pc, not a mobile device.Just give me a straight answer why it’s not possible to copy/paste a simple object: line, square, circle, star, text block, etc., using the integrated menu of any object?...I think this question doesn’t requires a scientific level to answer it...is just about the copy/paste function that I’m talking here, nothing more, not trying to do something of other dimension either.

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Robert Johnson
6 days ago
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Nicola BurkinshawNew Here
posted in Ask the community

Problems with extracting pages from a PDF file

Hi - I’ve been encountering a few problems over the past couple of months after two pretty much seamless years on Miro.  The most recent one is to do with uploading documents. I regularly upload documents (mostly PDFs) onto boards and then extract all the pages to make annotation easier. Recently I have noticed that the upload is taking a VERY long time (so long that I often end up uploading it twice as I assume it hasn’t worked). When the upload is finished and I extract the pages, each page is in fact a duplicate of the whole document. So if I upload an 8 page document, I will end up with 9 copies on the board, each turned to a different page. Has something changed? This never used to happen and I think it is slowing down my boards enormously.Thanks in advance for any guidance.

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5 days ago
Mykola Manko
Mykola MankoBeginner
posted in Ask the community

Changing permissions for many boards in a project

Hi. How do I change permissions to many (all) already created boards in a project? Not one by one.

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Robert Johnson
5 days ago
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Amy GrollmanNew Here
posted in Ask the community

Miro AI Not Working

I’ve attempted to use Miro AI (all the different options) from both app (after rebooting multiple times) and browser (Chrome Version 111.0.5563.65). I continually get message “Something went wrong. Please try again later.” What do I need to do to fix this and actually use Miro AI?

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S
3 days ago
Radoslaw Maziarka
Radoslaw MaziarkaBeginner
posted in Ask the community

Performance downgrade over last month with moving elements

Hello,Over the last month I noticed that performance felt drastically while moving multiple objects on the board. You can check it on the video:Recording-20230301_105422.webmI could blame it on the size of the board (3000 elements) but moving the whole frame with multiple more elements is much faster and works almost smoothly:Recording-20230301_110104.webmWhat could be a reason behind it? Right now working with the board is almost impossible.

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18 days ago
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michele bartoliBeginner
posted in Ask the community

Stormboard conversion to Miro

Has anyone converted a Stormboard into a Miro board? Any success? Any tips? Any info at all greatly appreciated.

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2 years ago
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