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Ask The Community

Discover the power of direct conversation with the Miro Community. Find solutions & connect with fellow Miro users for tailored advice & invaluable support!

  • 7,495 Topics
  • 25,186 Replies
7495 Topics
P
PereJuarezNew Here
asked in Ask The Community
PASS CODE TO OPEN FRAMES BY INDIVIDUALS

MIRO SCAPE ROOMIN ORDER TO USE MIRO AS ESCAPE ROOM  I THINK IT WILL BE VERY USEFUL THE POSSIBILITY OF AN USER/STUDENT CAN OPEN A HIDDEN FRAME (NEXT ROOM) WHIT A PASS CODE PROVIDED BY THE PROFESSOR.THE IDEA IS CREATE A CANVAS SCAPE ROOM  WITH FRAMES AS ROOMSIT IS POSSIBLE IN THE SHORT TIME??? PERE

1
Robert Johnson
3 years ago
S
SvensonNew Here
asked in Ask The Community
Insert a Link to a file on your computer

Hello,I want to link documents on our shared internal storage to the Miro objects.The Erros is protocol not supported, use http, https, mailto.Is there a possibilty to link objects directly to your data on the computer?Thank youSven

1
Robert Johnson
3 years ago
E
Eric OwhadiBeginner
asked in Ask The Community
Supporting video preview on miro board

Trying to implement integration of Miro with our platform. We serve video, protected by credentials.I tried using the embed feature with an iframe, and I see the the video preview is not working. Only when I click on the video, it opens up a bigger screen and play it if the security tokens are well established. I read that this video preview only work for public content  for mainstream services like youtube.However, given we control our videos, what would it take to make the video preview work in Miro with the embed iframe trick?Thanks in advance for the help

1
Laura Ju
Mironeer
3 years ago
V
VidaNew Here
asked in Ask The Community
объекты не двигаются

Здравствуйте, что делать: не могу двигать объекты на доске. Раньше могла их перенести на другое место. Сейчас сохранила картинку, вставила видео. Если их нести. они сразу возвращаются на прежнее место. Что делать? Нужна срочная помощь.Вида

1
Robert Johnson
3 years ago
H
Hank DallmannBeginner
asked in Ask The Community
Tags are board specific

Are tags board specific? They don’t go from board to board? It seems like I have to create the same tag on each board, but I am new and might be missing something.  any suggestions?thank you! 

1
Robert Johnson
3 years ago
K
Ken CasierNew Here
posted in Ask The Community
Epic Link unavailable when creating Jira issue in Miro

Hi everyoneWe have an issue with the Jira integration in Miro. When we try to create new Jira tickets in Miro, we are unable to fill in one of our mandatory fields, the Epic Link. It seems the list of epics we have in Jira, doesn’t sync to Miro? We don’t have this issue for all other fields where we have to select a value, such as assignee, projects, fix version, Team and so on. These are both custom and default fields in Jira.  Anyone have a solution for this problem? 

1
Marina
Mironeer
3 years ago
J
Jo CNew Here
asked in Ask The Community
moving an image and text together?

I read in Miro’s help guide that you can move multiple objects at once by holding down shift while selecting them, but I am wondering if there is any other function/setting that could allow an image and text to be attached to each other and move as one piece on the board? The usage for my board involves clicking and dragging text to different sections, and I am wanting to add pictures to each text box to move them as a unit. A follow up question to this (I’m fairly new to miro): is there a certain template that would be most ideal for being able to incorporate images / move them around with blocks of text? I had been using Kanban but am seeing that adding images might not work here due to the format of the template and the movement of the text boxes being limited to their designated spaces in the chart. Thank you!! 

1
Robert Johnson
3 years ago
T
Trans PerformNew Here
asked in Ask The Community
One of our participants has deleted something on the board and logged out...

Hi Community :)After a workshop one participant has accidentally logged in again, deleted major information, logged out, realized the mistake and tried to fix it - but couldn’t.Is there any way for us to restore the information?Thanks in advance for your help.Kind regardsManuel

1
mlanders
3 years ago
K
KatriNew Here
asked in Ask The Community
Guest editors can't access public board with password

I have shared my board as “Anyone with the link can edit” and added a password to the board. Still, most of the collaborators that I have shared the board link to can not access the board at all. They can only access the page where the password is asked, but after applying the password, the Miro-logo just keeps on rolling, and nothing happens. Can anyone help? I am thinking is this issue related to company’s firewall or something, as they are from different companies. For my company’s colleagues accessing the board seems not to be an issue.I have a team plan.  

1
Kiron Bondale
3 years ago
B
Brian ShanoNew Here
asked in Ask The Community
Getting logged out every 90 mins

I’m being logged out every 90 mins. I’m finding it quite disruptive as I often have multiple miro tabs open for reference. I wouldn’t really consider the Increase from 30 to 90 mins “good news” It seems a simple thing to be able to fix and return to a more normal session timeout of say 30 days. Is this possible?

1
Kiron Bondale
3 years ago
A
anevBeginner
asked in Ask The Community
Lock everything, then search - search not working properly?

I have several frames (properly named). I highlight/choose all the elements/frames and lock them. When I do a search and click on one of the search results item, it’s not zooming me in to that searched element or highlight it. Is this a bug?

1
Robert Johnson
3 years ago
T
TRICIA CARLOSNew Here
posted in Ask The Community
Invisible Notes and Comments

The past week when I go to use the sticky notes or the comments tools they are both coming up transparent or invisible.  The sticky note will not stay colored, it is transparent and the comments are not viewable at all unless you select the comments from the bottom tool bar.  How can I fix this? 

1
Soumyadeep Mandal
3 years ago
N
North-South CentreNew Here
posted in Ask The Community
How can I export to pdf with video and document hyperlinks working

I have a paid plan option which means I can export to best quality vector. However, once the pdf is downloaded if I click in the video or document files I am not hyperlinked to them. Thanks for helping out

1
S
3 years ago
D
Dileep KumarNew Here
posted in Ask The Community
Unable to receive password reset email for Inactive Team Admin

Hello, Team Admin for Miro left the org in November. We activated the email address and tried Forgot Password option. However, we do not receive the password reset email from Miro. Please help. Rgds

1
Robert Johnson
3 years ago
D
David CornerBeginner
asked in Ask The Community
Reverting changes

I have made changes to a existing board, then duplicated it and I desperately need the original Miro board (before having made any changes or duplicated)How do I do this?https://miro.com/app/board/o9J_lc8s4Oo=/Besides community is there an actual Mirocustomer service?

1
Kiron Bondale
3 years ago
A
Annie StreaterNew Here
asked in Ask The Community
Transfer board ownership out of my team (client hand-off)

I was doing some freelance work for a client and I shared a board with them. When I left the project I transferred ownership to the product manager and left the board. Now I have started using Miro for something else I see it is still on my boards list and using part of my free board allowance. It seems I had created a “Team” called Annie Streater (not something I had realised I did at the time, I thought it was just my personal account) and all my former colleagues seem to be in this “team” and can access that board. I have a free account, I’m pretty sure they were using free accounts as well (this was months ago, I don’t know if they regularly use Miro).  What can I do so that the product manager retains ownership but the board is not in my “team” anymore? Preferably I would rather do something that doesn’t involve me having to contact them and ask them to do a bunch of stuff 6 months later, but if I absolutely have to I’ll ask her to just make a copy if she still wants the info. 

1
Robert Johnson
3 years ago
O
Olivier CapelleNew Here
asked in Ask The Community
Problem with the rights. Users can’t edit the board.

Problem with the rights. Users can’t edit the board.In the sharing settings, it is written “Can edit”. But in comments, there is “The user is commenr until assigned the license. Request the license to enable edit right.” Only the creator of the board can edit. So, we must buy a license? It’s not free? Otherwise what users must to do for edit?

1
Kiron Bondale
3 years ago
L
Leon FankhauserNew Here
posted in Ask The Community
I need urgent the best way to get a complex vision for an app on paper to handover to developers.

I dont like user stories, its so frustrating confusing if i try to show my verry complex project from the beginning on. whats now the best way on miro, to plan a really complex vision for an app? I like Mind Maps but i feel like to have not enough structure and not enough options…. HEEELP ^^ 

1
mlanders
3 years ago
J
Jess BonkersNew Here
asked in Ask The Community
Video chat - microphone switches off sometimes

Hi, during video chat my microphone and camera are installed correctly. Out of the blue, my microphone switches off automatically, so I need to turn it on again… Anyone else experienced this? Also my participants sometimes just get kicked out of the video chat or need to refresh and join again… 

1
Olga_R
Mironeer
3 years ago
J
JaceNew Here
posted in Ask The Community
BUG - 32 Bit System Excessive CPU Usage Causes Repeated Crashing (as of March 2021)

I have been using Miro independently for the past year. I have 2 systems both 32 bit with one running at just above the min requirement and the other at 2.21GHz with 4 Gb RAM.Up until about 2-3 weeks ago the program was working flawlessly until one of the recent updated (I assume it is due to an update) when I notice the system would crash often - the canvas area would just go blank and I would have to reload the data. I am quite sure it is from excessive CPU usage as I believe when it hits 100% the canvas just goes blank (I have been monitoring this). I am experiencing this on both of my systems and it is making the program unusable as every time I start to make progress it crashes and I have to reload.Perhaps there is an issue with one of the recent updates. I do not want to have to purchase another computer and am hoping this can be corrected as I tend to rely on Miro at this point.Perhaps as the program is evolving that a 32 bit system is not powerful even with respect to memory us

1
Robert Johnson
3 years ago
O
OnetwoninoNew Here
asked in Ask The Community
How to rotate icons?

I can’t find a way to rotate icons from the wireframe library. Any ideas?

1
mlanders
3 years ago
R
Robert WallaceNew Here
posted in Ask The Community
Export as Image No JPG File Type Option

Hi. I’m trying to “export” a frame and it’s contents to a JPG to share with others. When I pull up Export and JPG, there’s no JPEG file type under the Save As drop-down. Any ideas why and how to fix?

1
Kiron Bondale
3 years ago
J
Juan CespedesNew Here
asked in Ask The Community
All of my frames and important project information was deleted. How can I restore it?

Hello. Does anyone here have a suggestion about restoring or getting back deleted content from a Miro board in the Free version? I have no idea how ALL of my groups important project data was deleted. Please help.

1
Kiron Bondale
3 years ago
J
janardhanBeginner
asked in Ask The Community
Is there an option to Inclusion of a disclaimer when user logins first time to the Miro?

We have a requirement to display disclaimer popup with disclaimer checkbox and user has to accept the  disclaimer checkbox if user logins first time to Miro tool. Please help us how we can achieve this functionality in Miro?How to track/store user specific information in Miro? 

1
Kiron Bondale
3 years ago
A
Anderson IarrocheskiNew Here
asked in Ask The Community
Is possible to back-up deleted account boards?

I have a older account that was deletes by “acident”. Can I restore their boards?I’ve created another account with same email but board does not came back.

1
Robert Johnson
3 years ago
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