Ask the Community

I’m an editor on a board with an enterprise account. I can’t get the “present” button to show on the board in the upper right. How can I restore the ability to present frames?  

I’m using Miro app on a  Windows computer.I create links on different Miro objects in Miro boards.When I click on the object a new Miro app opens as a default browser to the link (i.e. some company sharepoint). I don’t want the Miro app for this, I want my standard browser to open the link

Lately, the dashboard shows the boards as modified by the last user that has opened the board, and not  by the user that really lastly modified the board. Why is that so? It is really annoying to see all board “modified” even if there is nothing changed. Is there a way to change this new behavior?

Instructions to submit bugs to support@help.miro.com fail, as all mail to this address is responded to with 

Hello! I’m new to Miro and really want to attend the webinars available. Unfortunately, they are all in the “CEST” timezone and for me in Washington, US, the webinars take place at 2am. Any chance you can organize some training for times the fit those of us not in the CEST timezone? Thank you!

Why the Miro is Hanging suddenly and there is issue with Rotating the Objects 

HelloI'm Biginer who just started playing miroI've uploaded several gifs, and it's very frequent that gifs don't work properly.What is the reason for this?If you put one up, if you put several up, this phenomenon is still happening.I thought it would take a long time to load because of the capacity of the image, but even if I wait a long time, this problem won't be solved.If I keep refreshing the web page, it just happens to run properly, which is very uncomfortable.Is this problem related to subscription services?I don't think so, but I don't know why.Please help meThank you.

Since a few months ago something odd is happening to me and it’s really ruining my Miro experience. As the title - nowadays when I click off something onto another object it acts as if I’ve pressed shift and group selected them both. I have to press Esc and then select something else and it’s super annoying! Any ideas? And I don’t have a sticky shift key btw!

I have installed the zoom integration and logged into my Miro account in Zoom. Nevertheless, I do not see my Miro boards in Zoom, and I do not see the Boards created in Zoom in the list in Miro. 

As of last Friday the 10th of Feb, the file size limit has changed to 5mb but I can't find any information about it anyway.Is this intended or a mistake, it miro almost useless for my position. 

Greetings!Looking for any advice and guidance on the easiest way to create and embed a gauge chart in miro.These kinds of charts are easy to make in PowerBI or Tableau, but do not appear to be supported natively in Miro.   If someone knows of a super simple way to create them and embed them, please let me know!    If the only way forward is to use PowerBI or Tableau, so be it, but I am hoping to avoid (for now) the time and expense of purchasing one of these tools and learning it-- seems overkill when all I want is a simple gauge.  many thanks!

Hello all, I asked a similar question about. This a few years ago and as there wasn’t this functionality at that time am wondering if now, two years on, something like this has been implemented?I would like to have a single board and have a frame for each of my students. Each frame is restricted to be editable by only one user (and the board owner of course). Students can view other peoples frames (can even and post its around the outside of the frame) but cannot edit or add anything in someone else’s frame. Many thanks in advance for any feedback!

Hi My team are all working remotely due to Covid and Miro has been so useful. However, a couple of people have encountered the same problem - they add a sticky note to the board we’re working on but it later becomes “greyed out” and inactive. Then no-one, including the author can edit it or even select it  - has anyone come across this? Any solutions? I don’t want our board to become a graveyard of dead stickies….       Thanks  Joanne

Hi, Is it possible to make Miro nodes behave like task nodes and have these integrate with Google Calendar such as they appear in Google Calendar as events for the purpose of scheduling. Needs to be 2-way like ToDoist, so editing the event in Calendar updates the node in Miro. Is this possible? Thanks, Ed

Hi everybody, I'm a teacher and my school is not interested in Miro, but I am. I want to work with my students using Miro more widely than 3 boards only, but how can I do it without this ".edu"? I have only ".gmail" e-mal)) Is it possible for me to get educational version like a single teacher?

Hello.I have noticed a potential issue with the "Share board by link" feature in Miro.I have observed that generated links can be easily disabled by switching the permission from "Anyone can view" to "Restricted." However, when I switch back to "Anyone can view" to share with another visitor, all previous links become accessible again.Could you please advise on how to revoke all the previous shared links?I appreciate your assistance in resolving this matter.Thank you.

It would be good to be able to open more than one board and share them with different people at the same time but still be able to view each board simultaneously.

I selected the entire mind map with shift drag but then can’t figure out how to scale the entire map so it fits into a frame. Any ideas?

I would like to have to possibility to change the opacity property of imported images into Miro, the same way we can do it with shapes.

I’m working on an interactive presentation (with Activities). I usually use Google Meet, so I want to share my Miro board in Meet using the add-on.I made some tests. Main things I found:1) it would be great to be able to create Google Meet breakout rooms when you’re using Meet into the same tab of Miro board. Moving Meet to a different tab would work if only the host were to do it. But it’s something all participants have to do — moving Meet into a different tab, I mean — otherwise they don’t receive the invitation to join the room you have assigned them. And this makes things a little bit trickier, especially if participants are not so tech-savvy.2) when I end/stop the collaboration and I then end the Meet call, participants still stay on the board and can do things till they log out. Since I gave them edit rights because they had to do/change/edit things on the board, I supposed that when I ended the collaboration and the call they would have be

I upgraded our account to Pro, removed seats, and selected monthly billing.  However, it still shows that I am being billed annually. When I went to help and clicked “Contact Support” it took me to the generic support page with no means to contact support.  I attempted to log in on the support page, but it does nothing - I have tried this in Brave and Chrome browsers. I need to change my billing method to monthly.  I have been using computers my entire life, coded professionally for 8+ years, and have a Masters degree.  It should not be this hard.

I often use links to other objects of the same map in my work. But sometimes I just want to see the information and return to the place where the link was called. Is there such a possibility?

Hi All,i have re-order the sequence of frames. and i opened the board after 5 hours. the whole sequence messed up. any one has faced similar challenge ? just to give background - there are 70 frames in board. and my case study is evolving. so i keep re-ordering the sequence. and keep adding some frames in between.  this experience is disgusting. seems like Miro is not for me. 

Dear MIRO, Lately we have experience that the content in our boards disappear. We import many images (PNG / JPG) to our boards, move them around, group and lock them.Very often now in a board we are working in the elements disappear. For example we move an element from one place to the other, and it ends up in the back. Same happens with post it notes. They are visible, then we move the post it to aonther area, and it is gone.Most times we can find it in the back. Sometimes an element that is clicked on utomatically jump to front. If we refresh the board, things appear again. But one move of an item and same things happens.It seems like a bug, but a very challengeing one. Can you help? 

One of my student has a strange bug. If we use one of three free boards, and he writes anything, I just don’t have it on my board. I can see his mouse, his movements but when his mouse stops and he claims that he finished the phrase, it never loads. I asked him to type, the situation was the same. But his screens prove that at his place there are writings and typed words. What could it be? What can I do about it?