Your Billing Is Intentionally Cryptic and Support Is Impossible to Get

  • 13 April 2023
  • 0 replies

I upgraded our account to Pro, removed seats, and selected monthly billing.  However, it still shows that I am being billed annually.


When I went to help and clicked “Contact Support” it took me to the generic support page with no means to contact support.  I attempted to log in on the support page, but it does nothing - I have tried this in Brave and Chrome browsers.


I need to change my billing method to monthly.  I have been using computers my entire life, coded professionally for 8+ years, and have a Masters degree.  It should not be this hard.

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