Ask the Community

Hi ManouskaMy name is Selma and I am working as a project manager at Bank Julius Baer.I created a new programme and I want to copy paste boards from one programme to the other. The reason to create a new programme was to restrict the access to only selected people in one of the programme with "sensitive" info and leave open the other one. Can we copy paste boards from one programme to the other? How does it work?Thank youSelma 

Over the past year, Miro has provided me with an incredible professional platform. In this group, I've shared a few tales about using Miro's experiences and experiments.However, at this point, I'd like to invite Miro users in the Asia Pacific region to share their own Miro discoveries, early struggles, worthwhile gains, and current usage of Miro.Whether you're an expert or a beginner, please share! I'm looking forward to reading your Miro stories in this thread, so remember to tell us where you're from. 

When I export a visual note from one of my board, the graphics are very very very poor. They are rasterized in very low resolution both in a PDF or DOCX.  Is there any way to control the rasterizer? Does anyone know a way to get high resolution images in the exported file? Or even, is it possible to get vector graphics in the exported files? I’ve checked both pages but they don’t seem to talk about the image resolution.https://miro.com/blog/visual-notes/https://help.miro.com/hc/en-us/articles/360035713254-Visual-Notes

As of today (2023-04-04) something has changed for when we send MIRO board links to users who do not have a MIRO accountPreviously they could view or edit boards (dependent on link access) without a MIRO accountNow MIRO is prompting them to sign in prior to viewing the boardIs this a known change? We are on the Enterprise plan and is breaking a few workflows on our end I know only see this below which requires the person to have a paid miro account rather than anyone with the link 

Upvoting Editing same object by multiple users at the same time posted by Oleks Yefremov and reiterating the idea for increased visibility.  I currently run a daily Triage. This is a working meeting with several roles and responsibilities that involve working within a template I have created. The intention I had for this platform was for it to function as a visual Google Docs:One field where multiple people could edit different paragraphs at the same time  Real-time updating of the multiple users making changes. One person shares their screen in a Microsoft Teams meeting.  Intuitive UI that people can adjust to easily.  Request - A new object that:

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Ui Widgets, I’d love to see a slider widget where by a user could select an a slider which has a value set similiar to the below 

I have shared a board by sharing its URL. I’d like to “revoke” this from the people who still have this old URL, but I’d still like to share it by sending the URL to other people. What’s not working for my use case is to set permission of “anyone with the link” because I want to be able to invite people to look at my boards; I just want to revoke the existing users who have my link. 

Hello all, there is a problem, We (teams) have a free plan, I can not access the boards of the person who quit.1. I removed him from the Team, and still can't assign his board to myself.2. How to get access over all boards and give access to all teams.

Hi there. My colleague created a Miro board (a sitemap for our website) and she’s on leave so I’m trying to edit it in her absence. Everything seems editable apart from one grey box (marked DELETE THIS ONE). Any ideas on what I can do to fix the problem? Thanks! 

Hello, All! I am a new Miro user and want to check on the availability of the following functions. Am I correct in finding that we: cannot change the colors, thickness, etc. of any icons? cannot add shadows or shading to any shapes? cannot add gradation within colors of any shapes? If I am wrong, this would be great! Thank you, Jeannine

As a user if I am moving from one team space to another, what’s the easiest way to transfer my Shared Templates into the new team space? Assuming that personal templates follow a user regardless of what team they belong to.

I’ve attempted to use Miro AI (all the different options) from both app (after rebooting multiple times) and browser (Chrome Version 111.0.5563.65). I continually get message “Something went wrong. Please try again later.” What do I need to do to fix this and actually use Miro AI?

In the Company Organization Chart template, I can’t find a way to adjust the font size.  When I zoom back to see the full chart, I can’t read any of the names.  Is there a way to increase the font size?

I’m getting an error as I try to use Google Drive as well. My error says “400. That’s an error. The server cannot process the request because it is malformed. It should not be retried. That’s all we know.” I’ve done all of the things suggested above. I’m using fiber optic internet connection, so it’s quite fast.  Is there anything else you can suggest-- is this a “known issue”?

How many seat are in an Education account?I get frequent messages from MIRO that there are no seats left, and it is not possible to invite further students to a board. However, this phenomena seems somehow rather random, as some students can and other cannot join.Also, the contact link given in the message (feedback@miro.com) is not working.Any suggestions?Markus

Running macOS 13.3.1Both in safari and on the desktop app Does this on multiple boards.Create a new board, doesn’t matter, use a template and fill with some data. CMD+ plus (zoom in)CMD+ plus (zoom in)CMD+plus(zoom in)CMD+minus (zoom out)CMD+minus(zoom out)CMD+minus(zoom out)CMD+plus  -→ It will zoom out again instead of in. 

Hello! i have a problem with one user not getting the full license assigned to them. Instead Miro shows free license and the option to upgrade when the user signs in with SSO.We have the Enterprise plan.The User has the Role “member” and under “Active users” we can see the license model is full.I tried to deactivate and reactivate the User but with no luck. So i deleted the User completely and set them up later, they received an invitation E-Mail again and logged in with SSO but Miro still shows free and the User cannot create any Boards.Can someone please advise me on this issue? Thanks!

I use ‘background’ images to denote special areas in my boards, and I keep them Locked so that I can work on top of them, place images, text, etc. The problem I have is that these locked BG images keep getting ‘captured’ by Frames that are dragged or placed over them, even when the Frame only partially covers the BG image. Please adjust the code so that Locked images do NOT get included in Frames, OR change the code so that only items that are completely within a frame are captured by the frame 

Is there a way to change font on an entire workflow. Kinda do command A and change the font on the entire doc. couldn’t find that option

Hi all!I have created a presentation in Miro.One of the frames contains a video (YouTube link).When I go into present mode and arrive at that “slide” the video is not full size.  I have to click the video, press play, and press full screen.  Then, upon completion, I have to press esc and resize the presentation to continue.Anyone have a workaround for more seamlessly playing a video within a presentation...while presenting? Thanks in advance,Jason

Hi, I would like to give the permission for anyone with the link could expand or collapse the branches, but not edit. To give the permission to expand or collapse branches I need to give the permission to edit that, and I dont want it. Anyone knows how to solve this issue? Thanks!  

Does granting someone Comment access allow them to participate in a workshop and use sticky note? Or do I have to grant them Edit access to use the sticky notes function?

Hi there,  I accidentally purchased an annual subscription when I just wanted to purchase a monthly one. I immediately cancelled my subscription and would like a refund. Please help! Thank you

We have changed our company domain and wish to update all current emails from a .space to a .com address. Can we push this across the board for all team members still using a .space email login without causing account or login change / duplication / deletion issues? Would be great for all team members to simply receive an automatic prompt that the address has been changed, even if they have to login once with their new email address, including for those with a Microsoft 365 single sign on. Thanks