Ask the Community

Hello,I selected all the slides and turned on presentation mode to see how the slides look, but now I can't turn it off and can't edit the slides. Please help me figure out how to turn this feature off. Thanks a lot!  

On shared boards, people keep dragging sticky notes around while they don’t even know it. So how to lock things down a bit so the layout doesn’t get messed up every time someone jumps in?? Thnx in advance

Greetings,I guess happened misunderstanding. I chose a started monthly paymant, but in a result I paid for a year subscription. I would like to make a full refund because I absolutely couldn’t pay for a year right now it’s out of my budget. Thanks for understanding,Best wishes,Diana Donetska

Dear Miro team,I’m a teacher from Ukraine living here teaching secondary students. I heard you kindly agreed to provide Ukrainian teachers with free access to some of the advanced features and I would be grateful if you awarded me such.Thank you in advance.Best regards,Olha Bashchuk my gmail : [EMAIL REMOVED FOR PRIVACY PURPOSES – Mods: See mod panel]

Dear Miro Support Team,My name is Anna, and I am an English teacher from Ukraine. I have been using Miro for a long time now, and I truly appreciate the flexibility and creativity your platform provides to plan and conduct engaging lessons for my students.I have heard that Miro has extended support to Ukrainian users due to the ongoing war in our country. I would be truly grateful if I could be considered for access to premium features. It would greatly enhance the quality of my online teaching and allow me to structure lessons more efficiently.I am happy to provide any proof of my teaching activity or identity if required.Thank you for your attention and for supporting Ukrainian educators during these times.Best regards,Anna.anna.rosyaniza@gmail.com

I am being billed for an account I downgraded to free. Why am I still being charged? I can’t find any phone number to call and feel cheated. Please advise!

I am being billed for an account I downgraded to free. Why am I still being charged? I can’t find any phone number to call and feel cheated. Please advise!

Hello. Is there a way to create a custom shape in Miro, with editabe text inside, that can be saved it in shape pack?

I just realized there is new way of adding YouTube videos to the board. All looks good except when I try to play video it starts with ads even though I have premium version of YouTube (on YouTube directly there is no adds by=t the same link added to the board stars with ads). Pretty annoying taking into consideration that some of them I play at the sessions directly from the boards.Is there any solution to escape ads, or could I use the previous version which did not have this limitation?   

We use Miro-boards in higher education. We may be several teachers developing a board to be used in a course. Locking different parts of a board is almost impossible when several people collaborate.Securing the setup we make is important. Students working on the boards should not be able to destroy our setup (by accident - or intentionally).We need a very simple “Glass Layer” to put on top of the board, where the students can work safely without access to the board itself.  

Hi, it’s never been an issue until a few weeks ago. When I open my boards, some of the images are really blurry and reopening them never fixes the problem. I’ve just tried to reset the data and the issue still persists. What do I do? Thanks in advance.  

Olá comunidade Miro, tenho conta Enterprise do Miro para 30 usuários. Um dos usuários estava conectando normalmente na plataforma, mas agora passou a solicitar que seja adotada a autenticação em dois fatores. Na configuração da conta realizada pelo usuário administrador não está definida autenticação e dois fatores. Como solucionar esse problema para o usuário específico?

Dear Miro team,I am writing to kindly ask whether there is any possibility of receiving free access to your boards  or a discount as I am from  Ukraine and continue delivering Spanish classes for Ukrainians via Miro. If needed I can provide proof of my Ukrainian citizenship or further details.Thank you very much for considering my request and supporting Ukrainians during this difficult period.I am eagerly looking forward to your reply.Faithfully yours,Iryna Haftuniak[EMAIL REMOVED FOR PRIVACY PURPOSES]

Vimeo video link (or embed code) pasted into miro board does not show preview. All videos show as white screen which is difficult to tell the difference when multiple videos on the same board.There was a similar problem described here but no solution found (yet!).Thank you for suggestions!  

I draw in one place and it is drawn from above.

I use post it notes for fleshing out ideas and mapping them out, so my screen is basically only post it notes. So today when I logged in I noticed they lacked in color and are all basic squares with no dimension. They don’t look like post it notes anymore. Is there a way to change them back to their pleasant appearance?

How do i determine my company’s admin? I need to reactivate a deactivated user.

Good day,My name is Viktoriia, and I am a teacher from Ukraine. I’ve been a dedicated user of your app for over three years and have been extremely satisfied with it.However, due to unforeseen circumstances such as the war, I am no longer able to afford the app’s additional paid features, which are incredibly important for my work.I would be deeply grateful if there were any possibility to access them for free.Thank you for your attention — I will gratefully accept any response.

All sorts of data and advice on downgrading; unfortunately none of it works. We are six people now an want to downgrade from enterprise to business. As an Admin to our company, our billing tab doesn’t include any of the stated ‘downgrade options’. It looks like Miro is hiding from responsibility.

When exporting a frame as an image I will get a 2 pixel white line on a random edge of every image. It does not matter what size the frame is and what quality it is exported as (it’s even present as a vector). The only work around is to match the board background color to the frame color, which is not intuitive. Anyone have a solution to this?The image below showcases the issue on the exported jpg. 

The directions for turning off SSO and employees being use their email + password don’t work.The chat suggests that they:reset their password, or if that doesn’t work then to request access from company admins.Unfortunately, this doesn’t work because none of the requests are coming through to admins.Having employees use their personal email address is NOT an option.Even when SSO is disabled the system still identifies our company email addresses as associated with an account that needs to login with SSO.

Hi, can you help me with this notification about update my payment details? What should I do to stop this red line from showing up?  

Dear Miro Team,I hope this message finds you well.My name is Sofiia, and I’m a student from Ukraine. I’ve recently discovered your amazing platform and have been exploring it for some time now. I truly enjoy using Miro — it’s intuitive, powerful, and perfectly fits my study needs.I’ve heard that Ukrainian citizens may be eligible for free access to Miro’s subscription plans. I haven’t purchased any plan yet, so I’d love to know how I can apply for this offer and what steps I should follow.Thank you very much in advance for your support and for making such a great tool available to people around the world!Warm regards,Sofiia

The layer function in Miro disappeared today. I have tried rebooting, looking into different boards to see if it's a bug in my particular board, but it seems to be gone from the tool list in every board I've checked. Is this a mistake? I have lost some of my content due to some layers being switched off when the layer function disappeared so I would really appreciate the help!

My board consists of multiple flowcharts representing user journeys. It is fairly large and it is becoming slow. I came across this “Create diagram” button. I am considering creating a diagram for each flowchart. Are the “diagrams objects” more or less performant than having all objects on the board?