Ask the Community

After restarting my computer, trying to use my Miro board on Google Chrome, clearing my Cache, and using a private browser, I still cannot use my keyboard in my Miro board. I see my classmates able to use the board fine. I can click and drag text boxes with my trackpad, but anything involving the keyboard - it will not work. The two menus on the top left and right of the page are not able to be clicked on, however, the sidebar tool menu can be clicked on just fine.  What is the best way of proceeding? I feel like I have tried everything.   

My name is Nastya, could you please let me know if there are any special programs, discounts, or humanitarian access options available for Ukrainian users?

Dear Miro Support Team,I am Iryna, an English tutor from Ukraine. I teach English for children and adults so I use Miro desk to make the lessons interactive and more interestinf and engaging for students. Due to the current situation in Ukraine, I am kindly ask you for support and provide an access to Miro subscription. This way I would be able to countinue teaching and it would be a great opportunity for ukrainians to extend the knowledge in english language and make the lessons more effective for my students.I would be grateful if you let me know, if there is any possibility to get the access to Miro board and if there is any special programms for ukrainians.Thank you for consideration. I am looking forward to hearing from you as soon as possible!Kind regards,Iryna

I am familiar with putting frames around objects in Miro, and have used them previously to frame a number of shapes into a diagram that I can then move around the board, copy, or drag into a larger frame.  So that I can have a frame that contains a number of related diagrams, with a title.I have been using the new ‘Miro Diagram’ feature to create a diagram in focus mode, and I can see the benefits.  However, when I return to the ‘canvas’ I have a number of diagrams that are essentially each in their own frame, but it is this new ‘Miro Diagram’ container.  I can drag them around my board, as before, and copy them but I am unable to put a frame around them to define a collection and put a title to it. 

Dear Miro Support Team,I hope this email finds you well. My name is Violetta Krykun and I am an English teacher from Ukraine.Having bought a subscription I have recently found out that your company has provided many Ukrainian teachers with bonus upgrade due to the ongoing war in my country.I greatly appreciate the Miro platform for providing me with numerous tools which helped me with work and studies, but at the moment the cost is a challenge.With all my respect, I would like to ask if there are any opportunities for free or discounted subscriptions for Ukrainian users.Would you mind telling me if there are any opportunities or programs available?Thank you for taking the time to read my email and for your understanding. Best regards,Violetta KrykunEmail: violetkrykun@gmail.com

Hi there!Digital product design supports business goals in the context of strategies defined in an organization. How have have you experienced this practice in your career? Would you like to share with us techniques/strategies you use to mix & balance business, human-centered design, technology, (and sustainability) goals into your practice?Looking forward to hearing from you!Greetings, Johanny

Добрый день! Где посмотреть до какого числ оплачен тариф? Дело в том, что по нашим данным оплата была до ноября 2025, но у нас сейчас бесплатный тариф по какой-то непонятной причине 

Hi :) An unsual bug seems to have happened to my board. A lot of top layer content (except for the newest I’ve added) has been shifted a few centimeters. Very frustrating. I didn’t do it! When I look in the history of the board, I can see that it all happened on August 7th at 11.08. There are hundreds maybe even thousands of actions at the exact same time. Did Miro run some sort of update? Anyone knows how to fix it? 

Tried to upgrade my plan, puts my data correctly, but all my attempts finished that way:   I called my bank, my card have permission to transfer money to other countries, and, the final detail, bank havent see any attempt to transferWhat to do?

Dear community, I know this feature exists in miro but I cannot find it and also no information about it. How can I create a stack of sticky notes (say I want participants to use only one color) on the board itself so user don’t need to click through the side bar? Thank you for your help! Arthur

Hello, I'm experiencing a critical issue with one of my boards where all text content has completely disappeared from every element on the board.Issue Details:All text in shapes, sticky notes, text boxes, and other elements is now blank/empty This affects the entire board - no text is visible anywhere The elements themselves are still present and positioned correctly I can add new text to existing elements, but all previous content is gone This is NOT a loading/rendering issue - I've verified across multiple sessionsTroubleshooting Already Attempted:Refreshed the page multiple times Tried different browsers (Chrome, Firefox, Safari) Cleared browser cache and cookies Tested from different devices Verified with other team members - they also see empty elements Checked from different user accounts - same issue persist  

Hi!We want to change the Admin Role in our free plan Team and we don’t have access to the email of the person who is currently listed as admin because this person has left the business.How can we give the admin role to another member without having access to the mailbox and account of the current admin?

I’m trying to deactivate a huge amount of users on my end around 2,000+ I tested from the All Users page, you can select/highlight at maximum of 50 users that you can see on the list (not searching) and you can do bulk action → deactivate (it works fine, deactivates all selected users) But if you try searching or inputting a users name/email for example: search and select gary@yahoo.com, then search mika@yahoo.com, then bulk action → deactivate, it only deactivates the last selected account.  Tried 3 or more users via this method, they are all selected via search but when using the bulk action to deactivate, it only affects the last selected account. What am I doing wrong? Is there a proper way to deactivate huge amount of users?

Dear Miro Sales Team,I have submitted multiple requests through your “Contact Us” form to upgrade our company subscription to the Enterprise plan. Unfortunately, I have not received any response or follow-up yet.As this upgrade is time-sensitive for our operations, I kindly request that someone from your sales team contact me as soon as possible to assist with the Enterprise subscription process.Looking forward to your prompt support.

Hey everyone!I recently did a trial subscription, I did cancel it a few days before the trial ended but there have been some complications with my network and I believe the subscription failed to cancel, I don’t use Miro anymore and forgot about it until I got a bank request to pay for it, please help me figure out what to do in this situation, as I do not want to continue this subscription 

Using the Miro App on my iPhone, all latest versions.Click on the menu bubble in the lower left, choices are Frames, Note, Talk Track, ReactionsClick on Frames, NOTHING HAPPENS!This used to work the same as the online version:Click on Frames and a Frames menu pops up.Click on the menu item to enlarge that frame.Can this be resolved PLEASE?

Hi all, I’ve tried everything to move my subtopic but as you can see below, the “Central Nervous System” and “Peripheral Nervous System” are on top of my picture and even when I drag it down, it pops straight back into the original position. Please help! Thank you!  

Is it considered two users if I'm logged in on my desktop and myvphone and use both tools to work on a board depending on where I am.

Dear Miro Support Team,I hope this message finds you well. I am currently subscribed to the Starter plan, which is set to renew on August 31, 2025.I live in Ukraine, and given the difficult circumstances here, I would like to kindly ask if there are any opportunities for free or discounted subscriptions for Ukrainian users. I greatly value Miro for my work/studies, but at the moment the cost is a challenge.Could you please let me know if there are any programs or support options available?Thank you very much for your understanding and for the great tool you provide.Best regards,Tetiana Veiuzhskatanyaveriuzhska@gmail.com

Something happened to exactly 1 of my boards. I can`t see my content, although I see on the board map that it`s there. It shows on the map but the navigation is weird and everything seems to be invisible. What is it? I have tried doing it with Safari, Chrome & Mobile app - nothing helps.  

When I export my board as a PDF in best quality, the card text is show with html tags, instead of displaying formatted text. You can see the text in the board, and then the way it is displayed as a PDF.What can I do to fix this issue?I know about the export as image function and conversion of cards to other shapes. I specifically need cards and for them to be exported to pdf correctly. Please help! 

Hello, i use web free without sing up, and after 24hours, board was locked. They say, “Sign up for free to unlock it.” I go forward to sing up, but after that I redirected to the same window “This board is locked”, I try several email, and different sing up, sing in option, everything leading to the same end. How can I unlock?

I have google Drive integrated with my Team group and boards. I have added docs and sheets to a board and I can edit those documents when using Miro in a browser, but not when using the App. I can open the google doc in the App, but I am only a viewer unless I sign in. But the Sign In button won't work. It turns from blue to a lighter shade of blue and nothing else happens.Has anyone else had this issue and resolved it?  

Hi there,I have used the connector function in a roadmap planning template but the associated table does not automatically update as the article of timelines (shown below) suggests. I’ve had to manually create and link these in the table. Anyone know if I’m missing a trick? I have the dependency app but don’t use Jira or Azure. Does the dependency app not support dependencies created with Miro?​​​​​​Timeline – Miro Help CenterThanks,Steve

What shall I do to restore the board, is there any support help available for restoring the state?