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Ask The Community

Discover the power of direct conversation with the Miro Community. Find solutions & connect with fellow Miro users for tailored advice & invaluable support!

  • 7,680 Topics
  • 25,919 Replies
7680 Topics
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youngturtleslothBeginner
asked in Ask The Community
Ctrl+a forces text colour to black

Title says it all, not sure in which exact cases it happens but it seems to happen after any form of Ctrl+a + anything that changes the text. Not sure if this is a bug or feature but can be quite annoying when using anything other than black text.

397
Eca
Mironeer
1 month ago
R
redinasvetlana82Beginner
posted in Ask The Community
buy a subscription

Hello. I want to buy a subscription to "miro". Tell me if I choose 1 member, does this mean that only I will be able to use the board and when I choose to share a link, will it be impossible to invite someone to the board?that is, in order to work on the board with a student, I need to buy a subscription for two members and second, I also started creating several accounts, and everything got mixed up and now maybe because of this, when I upgrade, it offers me to buy a whole meme

111
Eca
Mironeer
1 month ago
M
Manatsu WatanabeNew Here
asked in Ask The Community
「チームについて教えてください」という表示が消えません

研修を行っているのですが、1名様がこの画面がでて先に進めないようです。どなたか解決方法を教えて頂けますと幸いですよろしくお願いいたします。 

461
Eca
Mironeer
1 month ago
Paul Snedden
Paul SneddenGroup Leader
posted in Ask The Community
Screen flashes randomly

Hi all, I have an odd problem that occurs seemingly randomly with Miro, in that I’ve not been able to determine a fixed method of replicating the problem. When I spoke with our Customer Success Manager recently, she suggested that I grab a screen recording if I could and then post it here in the community. The good news is, I finally have the screen recording. It’s only 9 seconds long, but it clearly shows the thing I’m talking about. https://drive.google.com/file/d/1NPBqfDUpVElFkeMsbD1CMzpDNfsYtX0I/view?usp=sharing is the screen recording. When I notice this flash, it is mostly at the top toolbar (sorry, I don’t recall it’s official name..it’s the one with the big blue Share button). I am running a Google Pixelbook, using ChromeOS89-beta. I’ve since this issue randomly occurring for several months now, so it’s not something that’s been introduced in ChromeOS89. Suggestions welcome. If there’s any logs or further info that anyone needs, please feel free to let me know. There may be a s

5258
Eca
Mironeer
1 month ago
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Jamie BedfordBeginner
asked in Ask The Community
Interactive Miro on Microsoft Teams Rooms (MTR) with touchscreen front-of-room display?

Is there a recommended way to interactively share a Miro board in a space that has a Microsoft Teams Rooms (MTR) A/V setup that includes a touchscreen monitor as a front-of-room display?I’m able to Share a Miro board in a Teams meeting, and can show that Board on an MTR, but even with a touchscreen display on the MTR I am not able to interact with the Board.(If sharing a Microsoft Whiteboard with an MTR, on the other hand, if shown on a touchscreen display then users in the room can edit the shared Whiteboard using their fingers or a stylus, and those changes are reflected in participants’ view of the Whiteboard. Using a Microsoft Surface Hub has a different experience, too, but since those are being converted to be MTRs by default in latest releases perhaps this will be a concern on those devices as well?)Thanks for any help you can offer!Cheers,Jamie

2282
F
1 month ago
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Natalie CosafosaNew Here
asked in Ask The Community
Add Frames to Activities Button Missing | Can’t Add Frame to Activities

Hello,The Add Frame to Activity button “+” is missing on all of my browsers including Chrome, Opera and the desktop app (updated to latest).When I clicked on ‘pick frames’ and adding frames, nothing happend.I have logged out all of them and re-logged in. Still can’t use the feature.What should I do? 

412
Robert Johnson
1 month ago
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Brandon E.B. WardNew Here
asked in Ask The Community
I need assistance migrating my account and all my projects and boards from educational to paid.

I’m leaving my teaching gig and I need to migrate my Education plan to a paid professional plan.I’ve read all the messages about downgrading and then upgrading, but it appears I still have to have someone from support help me, since there are no upgrade/downgrade buttons available in my educational plan.I need to do this soon before I lose access to my educational email.

211
Robert Johnson
1 month ago
M
Misha HromovNew Here
posted in Ask The Community
Школа вожатых | 26.09.2024

Школа вожатых | 26.09.2024

101
Eca
Mironeer
1 month ago
E
E TaylorNew Here
asked in Ask The Community
Adding frames is removing/hiding all other content

I’m relatively new to Miro, and have been migrating boards over from Mural. The migrated boards don’t have frames (Mural uses the ‘outline’ function to segment boards), so I need to add frames after the fact. 90% of the time this works fine, but every once in a while I’ll try to add a frame and as soon as I adjust the frame borders to the correct size it hides/deletes all other content on the board. I’ve tried bringing content forward/sending the frame to back but nothing solves the issue. Has anyone else had this happen, and what did you do to fix it? 

471
Eca
Mironeer
1 month ago
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Gauri SawantBeginner
asked in Ask The Community
exporting user insights information

Hi ,How can I export user insights information into an excel file

246
Eca
Mironeer
1 month ago
S
savani zenilBeginner
asked in Ask The Community
i want to understand miro workflow

i want to understand miro workflow 

161
Eca
Mironeer
1 month ago
C
cerowlineNew Here
asked in Ask The Community
Miro blocked by canvas 24 registration

Hi, since today my miro home in the app is blocked by the announcement of canvas 24 which means i can not open any boards. I have tried opening boards over links, which works, but every time I click the home button again I land on the canvas 24 announcement. I tried to register for the event because I thought maybe thats the trick but also did not work.. Any advice here? Screenshot when opening miro:  

1027
Eca
Mironeer
1 month ago
S
SammyBeginner
posted in Ask The Community
Has anyone else noticed Miro is slow?

After we got an enterprise version of Miro, evey board we start and edit are super slow! Not sure if it’s just us...

91
Eca
Mironeer
1 month ago
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Leite JUSSINew Here
posted in Ask The Community
Jamboard

My name is Jssi, and I started with the paid plan to be able to import my Jamboards, but this option is not showing up. I'm extremely frustrated and feeling exhausted."

71
Eca
Mironeer
1 month ago
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GarethTNew Here
asked in Ask The Community
Is the Miro desktop app available as a zip?

For many years our company has restricted the install of software on windows, this used to be no problem with Miro as the desktop app was available as a stand alone package that required no installation. I was recently updated/refreshed and have been trying to download the Miro app again but this option seems to have disappeared. The only choice now is a windows installer (Miro-Setup.exe) which will not work for me. I much prefer the desktop app to using the browser, it has always been more responsive and less memory intensive. I do have the option of installing from the windows store but this version of the app always seems to be a bit behind and problematic. Currently I have problems when returning to open boards that they do not re-load, they appear as a completely blank grey screen with no option to refresh/reconnect. The only option is to close and re-open the board. I never had these sorts of problems with the standalone app.Is the windows installer the only option for downloadin

213
Robert Johnson
1 month ago
E
edvNew Here
asked in Ask The Community
Do I need a paid seat as Admin?

Dear Miro Team,we bought 2 seats for Team Members. I personally don’t work with the Team, but I manage our Licenses etc. and als manage seats for e.g. Miro.Is there a possibility to assign the seats to the Team-Membes as company admin without an own paid seat?Best RegardsAlexander

181
Eca
Mironeer
1 month ago
S
Sofia_SergeevaaNew Here
asked in Ask The Community
background isn't removed

 miro ai leave the background

606
Eca
Mironeer
1 month ago
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Lee YKNew Here
asked in Ask The Community
Where is uploading tool?

using free version, layout somehow changed today, and can not find “ Uploading” button.  

253
Eca
Mironeer
1 month ago
H
hilda.chukwuNew Here
posted in Ask The Community
Server to Cloud Migration

I am planning to migrate my Jira and Confluence server to Atlassian Cloud. I use the Miro app for both Jira and Confluence.I would like to know how I can migrate my data from server to cloud? Is there a migration pathway or a step-by-step guide? Thank you and regards,Hilda Chukwu

4426
R
1 month ago
V
VisualizerNew Here
asked in Ask The Community
iPhone wireframe disappears in presentation mode

I am trying to use an Iphone wireframe as a frame for a presentation. Even when I toggle "show phone" the phone disappears in presentation mode (iMac as well as iPad). Is this a user problem or a bug?

6638
milavy
1 month ago
J
Jane AshfoldBeginner
asked in Ask The Community
Thumbnail

When creating a template, I can use the first page as the thumbnail but when I then use the template to create a copy and to use for a particular client, the only thumbnail I can choose is from the clip art icons. Is there a way I can continue to use the first page as the thumbnail?

141
Eca
Mironeer
1 month ago
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LVANew Here
posted in Ask The Community
Can NOT find starred and recent boards

I’ve just checked my recent boards and don’t see any boards which I had an access before as a guest user. I starred the board, BUT I can't see it anywhere. Has miro done something with it?

1161
Eca
Mironeer
1 month ago
A
Annie MonetteNew Here
posted in Ask The Community
Add tags and filtering to mind map

Hey! I would love to see tags added to the mind map nodes. At our Lab, we use mind map to structure our user tests process, from the research questions, the test objectives, to the methods and tools, but also to gather and analyze data. And we use tags to indicate many different things: methods or tools we’ll use to look into a specific questions, link participants number to a finding, indicate the level of importance of a finding, etc. And the filtering of those tags is also helpful, for. ex is we want to see what research question will be covered by which method, or to see what feedback a precise participant or group of participants have shared. Right now, we are using MindManager but it won’t be supported by our studio anymore. And anyway, we’d prefer to use a collaborative tool. The only thing stopping us to move to Miro (for mind map) is this absence of tagging/filtering system.  

3429
Eca
Mironeer
1 month ago
J
Jean LacroixBeginner
posted in Ask The Community
Cannot find boards

By closing a board in my account, I can’t find it anymore in the board list. ! can you help me ! Thank you !

275
Robert Johnson
1 month ago
K
KeshavaBeginner
asked in Ask The Community
miro not working in safari

Miro is not working in safari and this has to be fixed soon. A day ago it was working perfectly fine but now it says that the browser is not supported how can I resolve this issue.

16013
K
1 month ago
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