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Answered

Problem with excessive payment

  • November 19, 2025
  • 3 replies
  • 47 views

Hello! Why do I continue getting a bill for two people if I deleted the second member long time ago??

Best answer by Eca

Hi ​@Aleksandra Emel thanks for reaching out! This happens when the number of paid license is not changed even though the account who held that seat was removed. To further check, I have your case converted to a support ticket. You should receive a response shorlty.

    3 replies

    Eca
    Mironeer
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    • Eca
    • Mironeer
    • Answer
    • November 20, 2025

    Hi ​@Aleksandra Emel thanks for reaching out! This happens when the number of paid license is not changed even though the account who held that seat was removed. To further check, I have your case converted to a support ticket. You should receive a response shorlty.

    Eca :)

    Hello! I have the same problem, could you check my profile too?

      Eca
      Mironeer
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      • Eca
      • Mironeer
      • September 11, 2026

      Hi ​@Александра Мезенцева thanks for reaching out! I have your case converted to a support ticket. You should receive a response shortly.

      Eca :)
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