Ask the Community

I’d like to use Miro board for story mapping, in particular the infinite canvas is perfect for the process. It simply entails writing a bunch of blurbs on index cards or stickies and then rearranging them into a matrix. The issue with Miro is that to my knowledge, the only way to adhere Apple Pencil drawn text to a sticky is using the group function. Having to do this manually for each sticky is very cumbersome, whether at the time of writing or going back and doing it afterwards so the elements can be rearranged, especially if I need to do it 30-50 times. Does a better workflow exist with Miro that I can use for this function?

Hi all, I accidentaly deleted projects in our Miro account - all boards of that projects are lost now (they are not in the trash). Worst case ever!Any idea how to recover the boards? @Miro Community Team please help … we’re lost thank you, carsten

Hi, I have added an Excel spreadsheet to a board by using the upload > dropbox menu item.  The sheet appears, but I do not see all the columns.  I excel, I set the print area to cover all the columns and set the ‘scale to fit’ setting to 1 page width and re-added the excel to the board, but this made no difference.Does anyone know how to fix this please?Thank you  

Hey everyone! I want to delete a newly published board I published under one account, and re-submit it for publishing under my personal account. Who can I contact to help with this? Thanks!

I import a PDF into my table using the "Upload" function. The display is correct and I can even switch from one page to another.Unfortunately, the links displayed in my PDF are no longer clickable. I've tried outside Miro, and they work. But in Miro, they no longer work.Is it possible to activate this feature somewhere?

Hi thereI have created a free account and there are no boards in it and no option to add any. It’s literally completely empty! I have no idea how to fix it! I’ve tried searching for a support answer bit cant see one. Anyone know how to solve this?Thanks

My team email address has changed due to an acquisition, and I can no longer login as the Team Admin,Please advise.

I’m coming from Mural and finding it *very* difficult to work with frames. Can someone please help me understand how to select frames once I’ve placed them? EX:I have 3 notes of whatever variety. I select them all, and click the 3 dots and select ‘create a frame’. Works great. BUT…Then I try to select that frame. Works okay if there is nothing behind it, but if there is just a background box (to provide some color/contrast), i can’t select the frame. I rarely use titles for frames b/c it doesn’t look good and can’t be styled, so it seems the only way to select the frame is to click on the border, but that never works. It selects what is behind it, even if that thing behind it is locked.  What am I doing wrong? Thanks for any help. :)

Hello. I will try to explain my issue with an image:When click 1 numbered dot, it is appending a new card to bottom of the current card. But as I showed in number 2, it adds too far. Can i change this default range? 

Question. When I try to add the “Program board” and click “Sign in with Atlassian” a popup appears that asks prompt me to click “Authorize”. When I click this a second windows opens for a brief moment and a text on the bottom appears “JIRA URL not valid” Im I doing something wrong of is this a bug? My guess is that there is a previous step I am missing sine I never get a place to give an input to select of change anything.

This issue started today. I was able to log into my dashboard a week ago and now when I try to access the page, the Miro logo keeps uploading but never ends. I’ve tried clearing cache and cookies : when I do that it opens the sign in page but when I try to log in with my gmail as usual it always just keeps loading. Is anyone else experiencing this? Any solutions?

Hello,I have a problem with the automatically generated link preview. We have one overview board where we want to link and order every other board. We do this by copying the links and pasting them into the overview board. Miro creates a preview automatically which works fine until the title of one of the other boards get changed. The preview still shows the old title and doesn’t seem to update it. Is there a way to update these previews without creating a new one?

I’m using a mac and chrome and can’t paste images from clipboard.The Miro browser extension for Chrome has been discontinued. Does anybody know how to make this work so I don't have to paste into another application in between pasting into Miro? 

I have a Kanban Board in Miro with Cards.  Some cards will convert to Jira while other will not and i receive an error message stating “ Issue cannot be created in Jira”.   There is no additional information to troubleshoot with. 

How Can I duplicate a frame and keep the objects looked ?

Where can I find a tutorial on how to build a Gantt Chart in Miro? Thanks in advacen, Ewan

I am consulting and coaching people. And want to upgrade my free account to at least basic.  But the system says, I need to pay another user for each one who can access the board.My clients need to edit in the board - just one board. Is it really necessary to pay full price for everyone who temporarily works on a single board?Is there a pricing model that is covering this? best regardsChristoph

I am familiar with the estimation app in Miro… however, we set our tickets up to split out Development Points and QA points and they automatically add up to the total story points in Jira. Is it possible in the estimation app in Miro to gather 2 estimates for the same ticket (1 for Dev and 1 for QA)? I can do this manually obviously, but would rather have it integrated if possible.

HelleI wanted to try Miro and I entered my credit card infos. Now I don’t want to continue and would like to unsubscribe but I didn’t find where to do itHelp :-)

How can I use copy paste on iPad? I've tried everything, but nothing seems to work. Please help!

Can’t seem to load any of my boards??? 

Feedback is following

During my meeting, visitors were kicked out of the board, we had to use Paint…I was holding a course for 12 external participants, and was planning to use Miro. It worked fine until I broke them into groups, and told them to make a diagram each. Soon after they started complaining that they were being kicked out. I tested myself in a private browser, and the tab where I opened Miro closed itself (“I got kicked out”).I did not have the time to troubleshoot in detail, or to get too many details from the participants. After the course was over, I am able to log in just fine in my private browser. During the course, there was always one or two visitors logged in, but not all at the same time.I told them it was probably due to too many people logging in at the same time, but have no idea if that is correct or not. Each group had to use Paint or other substitutes, and share screen afterwards, which was a bummer.Anyone know anything more, or have experienced anything similar?Enterprise subscr

Hey everyone, hoping you can help! I just got a template/board published in the Miroverse under the wrong account - my work one - instead of my personal Miro account. Is there a way I can transfer this already published template to my personal one, or do I need to delete and re-upload from my personal account for re-publishing? Thanks!

I was trying to add a new FULL user to our account and it is saying that we are full and that this new user will add X amount to our annual bill.  I thought we had some headroom and some vacant seats.  I removed one person from the FULL status and went to look at the active users.  Sure enough that person is now marked as guest and the number of active users is 2 less than the number of seats that shows up on the billing page.  When I tried again, it is still saying it is going to add a seat..If we have 2 open seats, why is it saying that it is going to bill us for another seat?