Ask The Community

Discover the power of direct conversation with the Miro Community. Find solutions & connect with fellow Miro users for tailored advice & invaluable support!

  • 6,785 Topics
  • 22,895 Replies

6785 Topics

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Ryuichiro OkamotoNew Here
posted in Ask The Community

About "Privacy Policy" and "the Customer Data Processing Addendum"

Hello.We are currently confirming the terms and conditions. We have a few questions that we would like to ask.We have two questions regarding the content of the "Privacy Policy"(https://miro.com/legal/privacy-policy/)Regarding the following statement in "4. how we use your personal data", for what specific purposes will the data be used?---- To develop, test and provide search, learning and productivity tools and additional features. Miro tries to make the Services as useful as possible. For example, we make Services suggestions based on historical use and predictive models, identify organizational trends and insights, customize your experience of the Services, or to create new features and products----Regarding the following statement in the same section "6. How we share and disclose personal data", for what specific purposes is the information shared?----Partners. We may share personal data with developers, partners and others we engage to create Miro applications and/or integrating

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1 year ago
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Anna DodinaNew Here
posted in Ask The Community

Part of the board is gone

Hi all,i have a quite extensive board, and part of it was gone:Original (from backup):And after the glitch:There are no “delete” actions in the log, and also sometimes when i visit the board, the things are back again. What could possibly be the cause?Thanks!Anna

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1 year ago
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Tom HowdenBeginner
posted in Ask The Community

Embed images with organizational chart names

HiI am using the Miro Organizational chart template and would like to embed images with the name blocks so if they shift, the image shifts too - much like a comment would.I started by linking images i.e. dotted line but i just end up with spaghetti if the org chart changes. Any help would be really appreciated. Thanks 

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1 year ago
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Martina RossiNew Here
posted in Ask The Community

Electrical schemes with Miro

Hi Community!I would like to know if there is a way to easily create electrical block schemes with Miro. I need just basics shapes connected together, what I am currently missing is some utility like the possibility to create bypassing cables like this one:  

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1 year ago
Henrik Ståhl
Henrik StåhlMiro Hero
posted in Ask The Community

Flood of spam

Been wading through an ocean of spam today. 😅 I have flagged a lot of them, but isn’t there an automatic spam filter blocking bots?

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Manouska J
Mironeer
1 year ago
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lgaulinNew Here
posted in Ask The Community

Miro’s database design tool vs ERD Shapes / Entity Relation Diagram

My question might seems awkward, but I can’t seem to find the Miro’s database design tool that is presented on the following web page: https://miro.com/diagramming/database-design/The screenshot seems to indicate that the tables format can present the field name, and (light gray) the field type that is presented next to the name and not in a different column. However when I use the ERD Shapes or use the Entity Relationship Diagram I do not have the same layout, presentation as the first image for the fields.https://miro.com/templates/entity-relationship-diagram/Can someone point me in the correct direction to do the the same modeling as above? 

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9 months ago
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SergioKeuNew Here
posted in Ask The Community

Slack App authorization

I can’t seem to authorize the Miro app to work with Slack.  I get stuck in a loop where Slack sends me to Miro but the dashboard says: “App authorization has not been completed.  Please try to authorize the app again.”  Going back to Slack to try to add/authorize the app just takes me back into the loop again.  

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1 year ago
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Manpreet SambhiBeginner
posted in Ask The Community

Scroll left and right - Feedback

I have just noticed a new feature. When enough content is on the board, one can scroll left/right using a new scroll bar at the bottom of the screen, or indeed at the side.This is SO handy!

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Henrik Ståhl
1 year ago
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SamStamBeginner
posted in Ask The Community

Where are boards saved?

I’m just getting started with Miro on Windows. Where is the text, sticky notes, etc. saved?

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1 year ago
Kyle Chipman
Kyle ChipmanMiro Hero
posted in Ask The Community

The New Board Thumbnail System is a Step Backwards

Howdy - I try not to foment negativity, but I strongly feel that the new Thumbnail feature for boards is a step backwards. When I’m navigating multiple boards across a project, I am visually scanning the custom thumbnail snapshots I’ve created as an indicator of the board contents. While it’s tedious to perform this preview area action, I’ve baked it into my muscle memory when creating and maintaining boards. For the volume of boards created it’s an essential step in upkeep and historical navigation.The ideal scenario would be a team-wide setting to enable automated, scheduled board content screenshots to create thumbnails, bypassing the need for preview areas to be manually selected. Something more closely approaching real-time visibility into board contents.The reason I say this new Thumbnail interface is a step backwards is that more actions have been introduced between the user and the act of capturing preview areas, in service of thumbnails that provide little utility in distingui

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Kyle Chipman
1 year ago
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SamStamBeginner
posted in Ask The Community

Delete warning message

I accidentally deleted a sticky note. Why was there no warning message?

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1 year ago
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SamStamBeginner
posted in Ask The Community

Miro updates/revision history

Where can I find a log of updates/revision history of Miro itself?

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1 year ago
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Blake HillNew Here
posted in Ask The Community

Access - Viewer is Still Able to Edit

I’m using the free version of Miro and have internal collaborators who are able to edit a board, and external collaborators who are only able to view the board.Despite the external folks being set to View Only in the sharing settings, they are still able to edit.  Why is this possible?

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1 year ago
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Ana HercigonjaNew Here
posted in Ask The Community

Boards locked

Hi, a user had private boards which aren’t available anymore. This is how it happened. A user had a Full license that expired, he requested a new license and when he received it and logged in, his boards disappeared. When we tried to search by its name or owner he didn’t get any results. He also found the email for the created boards, and when he clicks on the link it opens the page to request access - with his email, but by requesting it goes into the loop, and never received an email to approve the request. Email he was using before license expired is the same email he’s using now. How can we get access to his old boards?Thanks

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1 year ago
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Viktoriia MikhieievaNew Here
posted in Ask The Community

You're blocked

Hello. Is there anybody to help me with this? Today I have received this message,"In order to comply with U.S. export control and economic sanctions laws and our corporate policies, we cannot support users registering from or accessing our platform and services from Cuba, Iran, North Korea, Syria, Sudan, Afghanistan, Libya, the regions of Crimea, Luhansk or Donetsk (each, an "Embargoed Area") without prior approval from the U.S. government. This is reflected in our services contracts under the "Export" section."I think it is a mistake. I am in Ukraine in Donetsk region, but my city Druzhkivka is NOT an occupied territory. Ukraine is suffering from Russian aggression and we, citizens, thank the world community for support. How can I solve this problem? Thank you.

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7 months ago
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rtaraboo
posted in Ask The Community

editing text in multiple objects

I am new to Miro and still learning the ins and outs of it, and I think this is a long shot, but is there a way to link objects so that when you change the text of one object it would automatically change the text in any linked object? Sort of like having different excel cells contain the same value. Appreciate and feedback.

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Robert Johnson
4 hours ago
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Hugo HEUMANNew Here
posted in Ask The Community

Export objects for web

I have got a design sent to me but I cannot figure out how to export objects as css. Things such as colors, fint sizes and font names

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1 year ago
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Yana IvanovaNew Here
posted in Ask The Community

Plan upgrade for users from Ukraine

Hello. I hear Miro generously shows support for Ukraine and thus there has been a possibility for Ukrainian users to get their  plans upgraded for free. Is there still such a possibility? And what is needed for that?I would be grateful for your response. Thanks in advance! 

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1 year ago
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UizarqNew Here
posted in Ask The Community

Engagement problems: Zoom

When I have a lot of images and my workspace is quite large, it happens to me that every time I use the zoom the board becomes slow.At first, I thought it might be because of the number of images, but it has been more than a year that I work with the platform with the same amount of elements and I have this problem for maybe 2 months, with the new boards. Someone had the same problem?

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22 days ago
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SamStamBeginner
posted in Ask The Community

Android app vs Miro on web on Android

I’ve discovered that I cannot update tables using the Android app. It appears that full functionality occurs with Miro on the web on my Android phone including full functionality of tables.I’m thinking I’ll use Miro on the web on my Android phone instead of the Android app.Comments?

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1 year ago
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Brock AlexanderNew Here
asked in Ask The Community

Boards Edits Reverting/Erasing

Almost daily now when I make edits to my boards, I will create an object, type text, or create a connecting line from one object to another and then the action reverses/deletes as if I never did it. The issue is isolated to the single action I’ve done (i.e. it only deletes the exact 1 last action I did, not undoing multiple actions).A few details:Using a MacBook Pro 2020 with Ventura OS (up to date on version) Using Safari Browser (side note: Is Chrome better for using Miro?) Currently have a paid “Business” account. Is there a chat or contact I should reach out to for this issue? 

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1 month ago
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Yulia ZhukovaNew Here
posted in Ask The Community

Central connection point gone - how to attach a flexible arrow?

 Before, when you started connecting an arrow or line to a shape, you’d get 5 connection points: 4 on the sides and one in the center. Now the one in the center is gone. I know I’m not crazy because I still see it in videos that are at least 1 year old, so it must have happened during the last year.Attaching to the central node meant that when I move the shape around, the line would jump to the most convenient side. Now I can only achieve that if I ignore connection ponts and connect the line in a random place approximately in the center of the shape. Apart from triggering my OCD, this is also inconvenient because the line then stays on top of the shape and I have to manually move it back and then the arrow head disappears.Am I missing something? I can’t see anyone else asking about this. Is there a setting to bring back the central node? A hotkey? How do people deal with this?Before (took a screenshot in one of the questions since I can’t reproduce the old look):  After:  

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1 year ago
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BrookesIMSBeginner
posted in Ask The Community

Auto Zoom when typing

When I type in mind map and go for more then a line, the zoom percentage decreases to show me the whole mind map - I don’t want it to do this is there a way to turn it off?

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1 year ago
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Alex KlerNew Here
asked in Ask The Community

Access problems in Ukraine

I live in the non-occupied area of Donetsk region in Ukraine. I work as a teacher and use Miro to teach my students during war and bombshells. Recently I found out that I can't have an access to my whiteboards because app thinks that my city is occupied. How can we deal with this problem?

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10 months ago
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GostNew Here
posted in Ask The Community

утерян доступ к доске

Доска была создана случайно в другой команде. Доступ к команде утерян или владелец команды не имеет доступ к почте. Каким образом можно восстановить доступ к доске, созданной в ней?

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Robert Johnson
1 year ago
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