Skip to main content

Ask The Community

Discover the power of direct conversation with the Miro Community. Find solutions & connect with fellow Miro users for tailored advice & invaluable support!

  • 7,500 Topics
  • 25,196 Replies
7500 Topics
C
Carla CarvalhoNew Here
posted in Ask The Community
Important board removed

Hey, guys! Last Friday I created this card with my team from a meet. These were very important notes involving 2023 strategies.  Unfortunately when accessing the link again is appearing the message below. Can you help me?

0
C
1 year ago
L
Larissa NeryNew Here
posted in Ask The Community
Recover access to privete board

Hello guys!All users in my company were deleted and replaced due to the domain change. With that we lose access to private boards. How to recover?

0
L
1 year ago
U.A.Kopitina
U.A.KopitinaBeginner
posted in Ask The Community
Pdf document from OneDrive isn't updated

Pdf document downloaded from OneDrive isn't updated.It doesn’t have the ”update” button even.How to sync documents?

0
U.A.Kopitina
1 year ago
M
MANUELA AMORIM COUTONew Here
posted in Ask The Community
[critico] Mapa mental conectou com todos os demais mapa do board

Pessoal, a feature chamada ‘auto layout’ foi clicada e com isso conectou todos os mapas mentais que haviam no board.Não sei como reverter, já é a segunda vez que me ocorre esse problema e não consigo desfazer tendo que refazer todo o trabalho. Qual a possibilidade de correção?O board fica assim x.x: 

0
M
1 year ago
Christiane Schmitz
Christiane SchmitzBeginner
posted in Ask The Community
On-premise version of Azure DevOps working with Azure Cards?

Hi all,is the Azure Cards integration working when using the on-premise version of Azure DevOps? Are there any differences compared to connecting Miro with the cloud version of Azure DevOps? Thanks & kind regardsChrissy

0
Christiane Schmitz
1 year ago
J
Judith ReymondNew Here
posted in Ask The Community
Embedding a Miro Board in Canvas?

Hello, allThere was a post two years ago about embedding Miro boards in Canvas.  Has anyone been able to embed Miro into Canvas so that the board updates as students use it?  I’m hoping that the issue may have resolved during those two years.Thanks,Judith Reymond - Instructional designer and adjunct professorTallahassee Community College. 

0
J
1 year ago
L
Louis BentotNew Here
posted in Ask The Community
Account problem

Hello.I have made a professional account with the mail of my previous company. I have take the subscription with my credit card. The problem is, I leave the company, and delete my mail, but my Miro account still exist and I can’t delete my credit card because I was connected with my google account. What can I do ?

0
L
1 year ago
D
DanyilNew Here
posted in Ask The Community
Transfer board content to other account

I’m trying to copy the content of several boards from my edu account to one board on my personal account. Boards consist mostly of mindmaps and images. When I copy the content and then paste it to my personal, it eitherappears, but cannot be moved. Then disappears when refreshing the board appears for a microsecond and instantly disappears again appears, but images do not load and show an exclamation markI’ve noticed that images are the problem, as I can copy mindmaps without them no problem but cannot actually copy a single image. There are too many of them to save on device and manually import them. I can’t just transfer board ownership as I can’t afford an unlimited board plan without edu. Permissions are all checked.So what can I do to copy images from one board to another?

0
D
1 year ago
K
Kim SBeginner
posted in Ask The Community
Issue with slow board loading time

I am currently working in many different boards, with an average of 1000-3000 objects inside, many which are images. As one could expect I am experiencing quite a lot of board loading lag. This occurs primarily when I have just opened a board but also during actual work on the board, zoomin in/out and interacting with objects. This is disturbing my workflow and I am now looking for solutions to minimize the loading etc. so that I can experience a more frictionless experience with Miro, which, just to be clear is like candy from heaven 😊 Any suggestions on how I may go about in my efforts to remedy this issue would be very much appreciated. Could upgrading my computer be helpful or perhaps making all images smaller in size on the board?​​​​

0
K
1 year ago
Ogheneochuko Igbeyi
Ogheneochuko IgbeyiNew Here
posted in Ask The Community
Is there a way we can save favourite templates to use on Miro?

Is there a way we can save favourite templates to use on Miro?

0
Ogheneochuko Igbeyi
1 year ago
K
Karen MayNew Here
posted in Ask The Community
Cannot copy images from one board to another-pasted images immediately disappear-HELP!!

When I try to copy images from an old miro board to a new miro board, they are just disappearing. Very frustrating! Also I can’t find the link to contact support either, please help!! ugh and accidentally file this in the wrong category, NOT  a developer question..

0
K
1 year ago
G
Gunnar NygrenNew Here
posted in Ask The Community
Math Nodes

I’ve been working a lot with 3D and realized that there is a neat feature that could help me when doing some light financial modeling, and that is a Math nodes.I’m wondering if that’s something that already exists or is in the works to come to Miro at any point. When I mean Math node I’m referring to a container with a value that's linked to a node which allows for two or more inputs with a function and a output. Imagine having:input container 1 = Value 1000input container 2 = Value 54Linked in to a node that is set to multiplywith a output value to 54,000  Thanks   

0
G
1 year ago
D
Drawify teamBeginner
posted in Ask The Community
Feedback on templates

Hello everyone, I am currently creating templates in Miroverse (in collaboration with the Visual Agile coach) to support Agile professionals. I uploaded two of them and the 3rd one is on the way. It would be really helpful for us to get feedback on the usage, look and feel and interest in these kind of templates. You can find them in the template section by looking for Drawify. Thanks a lot for your input! 

0
D
1 year ago
M
MichaelDcNew Here
posted in Ask The Community
Support the Firefox password manager

Firefox has a build-in password generator and manager.On the Sing-Up page the generator is not available.When Sign-in the password manager does not recognize the password field, and does not offer a saving it. Advantages would be:-Encourages stronger passwords-Better Phishing protection

0
M
1 year ago
E
Ekaterina LesnikovaNew Here
posted in Ask The Community
Boards not loading

Hello! All boards on my account are not loading. Please help me correct the situation. Very important for work. Thank you!

0
E
1 year ago
S
SamStamBeginner
posted in Ask The Community
Please authorize your account

I’m using the free version on the Windows app. I’m a newbie.When I click export the board, then Save to Google Drive I get “Please authorize your account.” How do I fix this?

0
S
1 year ago
M
Meela RibeiroNew Here
posted in Ask The Community
Bug on MacOS with labels and some words shuffling

I wrote "Test"on the red post-it, but it shows "Uftu"Hi there! I just got a new Macbook and when i opened miro, got scared with what i saw. The words are shuffled, looking like they're encrypted. It's funny because not all labels are affected. Buttons, links, descriptions doesn't work properly. At the board, texts on post-its are shuffled too. It's happening on Miro via browser and Miro app also.Does anyone has ever saw something like this? Please help me! Ps. it's not a virus, I scanned the mac (that is brand new), and it's only happening on Miro.

0
M
1 year ago
Matteo Maini
Matteo MainiNew Here
posted in Ask The Community
Google meet and Miro

Hi there!I used a Miro with Starter Plan and Google Account of my University (@unife.it). I can’t see a Miro in Google Meet in the activity table and I would need it so much.Can anyone help me?Thanks!

0
Matteo Maini
1 year ago
C
Christoph MonesNew Here
posted in Ask The Community
No adding visitor names option despite Smart Meetings beta

Hello, despite using the updated version of Smart Meetings beta, it is not possible for me to let visitors add their names. The option field does not appear. We are using the educational plan where it is stated to be included. Can someone please help me out or explain why this is happening?

0
C
1 year ago
S
SamStamBeginner
posted in Ask The Community
How to contact author of template

I like this template Free To-Do List Template & Examples for Teams | Miro.I would like to make some changes. How do I contact the author of the template to get help?

0
S
1 year ago
L
Linda FloreyNew Here
posted in Ask The Community
Which Template(s) to use for defining a problem or request?

Hello!Prior to elicitation of business requirements, triaging the request / issue requires asking a series of questions to determine efficient requirement elicitation.what template(s) would you suggest for defining a single issue or request?For example:Request from users: Visibility of customer's order date. I am looking for a template that states the request, then a series of questions / answers to triage for scope / complexity and priority: Change to existing data? If yes,...where is it currently displayed? Format? Purpose? Where does the data come from? Is it reportable? Who all has access to this data (inside / outside dept)?....IF NO?? Is it New data? If yes -> where should it be visible? Format? Who should have visibility to it?....  If / then format - which made me initially think basic flow chart. However, that would become very lengthy and may not be as efficient. Is there a template that is quick, easy to understand to serve as a “general” Triage effort? Thank you in advan

0
L
1 year ago
S
SUGiiiiiiiNew Here
posted in Ask The Community
Can the same user vote twice? What about guests?

I used the voting function.At that time, the "join to voting." popup did not appear for users who had completed voting once. Is it correct to understand that the voting was successfully completed?Also, in the case of guest participation, will a pop-up appear regardless of whether or not you have already voted?I was worried whether I could vote properly, and I didn't know even if I looked it up, so I asked a question.In addition, the voting period has already ended, and the editor cannot confirm the details of the results.

0
S
1 year ago
S
Sofia EleonskaNew Here
posted in Ask The Community
Hi! I've updated the wrong team project in Miro. How can I switch my payment to the right one?

I have several teams in the left field and made a mistake and upgraded the wrong one. What have I do now to refund / switch my payment to the right one team?

0
S
1 year ago
S
Shota ShijoNew Here
posted in Ask The Community
Adobe XD link entry form not showing.

Hello miro community.I am new to using miro from now on.First, I installed the XD app on miro because I wanted to upload XD data.However, nothing is displayed under Adobe XD as shown below.I've reinstalled the XD app many times, but no improvement. Please tell me the solution. Thank you.https://gyazo.com/657a423bcebe4051042c41b709d051a7

0
S
1 year ago
L
Libby ElliottNew Here
posted in Ask The Community
Alignment bug of menu bar

Im not 100% sure when it happens, often when I return to the page or if I take a screenshot. But only refreshing the page makes it return to normal

0
L
1 year ago
Terms & Conditions