Ask The Community

Discover the power of direct conversation with the Miro Community. Find solutions & connect with fellow Miro users for tailored advice & invaluable support!

  • 6,757 Topics
  • 22,805 Replies

6757 Topics

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DanieleKedeaNew Here
asked in Ask The Community

Application Freez

Problem during login. the app freezes at the home screen. I haven't been able to work for days ... 

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D
2 years ago
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Mike StiefNew Here
asked in Ask The Community

Including Project Management Across Teams

Hello,I have a project manager that works on multiple teams. She has a Miro license for one team but needs to hop to another team once and a while to work there as well. Is there a way for her to do that without us marking her as a Guest on the non primary team and having to always invite her to boards created?Thanks,Mike

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Kevin Kinisky
2 years ago
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IT JenBeginner
posted in Ask The Community

SCMI Provisioning Azure Groups and Boards

I have Azure security group provisioning set up for easier team and  license management.  My question is, when I remove a user from a provisioning group in Azure and they are removed from a team what happens to their boards?

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Eva27
Mironeer
2 years ago
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Robert Laabs B.A.D.New Here
posted in Ask The Community

How to? Using “outline” to navigate quickly to specific sections.

Hi, MURAL offers “outline” to navigate quickly to specific sections. Does miro have a simular function? THX Robert

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R
2 years ago
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David FangmanNew Here
posted in Ask The Community

Need to duplicate a board but it does not have Duplicate menu choice

I created a large process flow diagram and want to duplicate and edit the duplicate - rather than start over from blank for a very similar process. But the board I ant to duplicate does not provide the menu choice to DUPLICATE it like my other boards do….  I know strange isn’t it! What am I doing wrong?  How do I duplicate the board…? 

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Robert Johnson
2 years ago
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DesignThinker_BNew Here
asked in Ask The Community

What is meant by "your team has reached the free plans limit"?

Hey there, hope anyone can help ;-)We are using Miro as a student group for a project in our current course at the university. Now that we have added some templates and also created content ourselves we can no longer edit them.So we have only one board but included several templates.My question is: does the limit refer to 3 templates per Miro board or does the limit refer to 3 Miro boards per user?Thanks for your helpBarbara

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Robert Johnson
2 years ago
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Lynn HandleyBeginner
posted in Ask The Community

Different data on Miro board when viewing in browser vs app

Has anybody body experienced this problem?  Viewing our Miro board using the desktop application is showing an older version of the board as compared to what is seen on the board from the browser.  Any idea how to properly sync?

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L
2 years ago
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Krijn MoensNew Here
posted in Ask The Community

Shapes Flowchart and Connectors

When I have added shapes like Flowchart and Connectors I am not able to use them. I do see them but can't work with them.

2
K
2 years ago
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AnjiEVNew Here
posted in Ask The Community

Some Jira cards disappear when I try to add them to Miro

I just started adding Jira Card to my newly created Miro Story Map Board.I was successfully able to add some Story cards but its refusing to add a couple specific cards to the story.  So this is what is happeningI click on Jira icon on the toolbar In the Modal, I search for the issue I want to add as a Jira card in the board I select that Issue and Click on Add ButtonInstead of that Story showing up as a Jira card, it shows up momentarily on the board and then disappears. No error message is displayed. Its happening with 2 specific stories at the moment, but am able to add other stories. I tried looking if specific values in certain fields may be contributing to it, but I have not been able to figure it out.  I was soo excited about this feature.. Please help!

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S
2 years ago
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Jayson ShoneNew Here
posted in Ask The Community

Help! Data in my Miro Board disappeared!

Hello! While I was doing research on my Miro Board, I noticed that my previous research was deleted, all but my frames.What is the cause of this? And what can I do to retrieve the research that I lost?I invested 1 ½ hr of time and would like to know if anyone else has experienced this before?

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E
18 days ago
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Ville VolttiNew Here
posted in Ask The Community

I cannot setup a voting session despite I am board owner

Nothing happens when I click the voting icon in the toolbaar in the lower left corner. I have managed this before and normally there opens a section in top right corner where I can setup number of votes and time. What am I missing here, why does the voting setup not start?

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V
2 years ago
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Koen van NiekerkNew Here
posted in Ask The Community

Create Multipage PDF from within Miro that remains Interactive

I want to export a LOT of Miro Frames (all within the same board) to a multipage PDF. In Miro I created an interactive TOC on the same board (that jumps to the right frame in Miro) so that people can find what they need quickly. Is there a way to make this work in the PDF as well? Right now the TOC in the PDF wants to open the Miro file, but I want it to open a specific page on the PDF (for those who do not have Miro). Is there a way to do so? (without having to manually re-create all the links in the PDF?) Koen 

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S
1 year ago
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Jack SkatesBeginner
posted in Ask The Community

Comments don't move with frame

When I try to move a frame, all of the comments stay in place and there’s no way to get the comments to move with the contents of the frame.

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P
1 year ago
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Jack SkatesBeginner
posted in Ask The Community

Zooming into assets like PDFs freezes the Miro board and then corrupts it

I’ve noticed that when PDFs are brought into a Miro board, and you zoom in… it not only freezes the board, but makes the board corrupted and can’t be open again. You have to duplicate the entire board to even get in, and then it locks up again when you start to zoom into the PDFs. This has happened 3 times with completely separate boards.

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J
2 years ago
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OleZActive Contributor
posted in Ask The Community

Tafel friert ein, lässt sich nicht verschieben / Minimap zeigt riesige weiße Fläche

Hallo,ich hatte es jetzt schon ein paar Mal, dass die Tafel auf dem Tablet von meinem Schüler einfriert und sich nicht mehr verschieben lässt. Da das bisher immer bei der gleichen Person aufgetreten ist, liegt es nahe, dass dies am Tablet des Schülers liegt. Wer er dann etwas schreibt, dann kann ich das sogar sehen, er selbst aber nicht. (Ein Skype-Videoanruf lief die ganze Zeit ohne Probleme weiter.)Was mich aber zusätzlich irritiert ist, dass die Minimap auch bei mir selbst (sowohl auf einem Tablet als auch auf einem Laptop) falsch dargestellt wird:Obwohl die Tafel nur sehr wenig beschrieben ist, wird eine riesige weiße Fläche angezeigt. Dabei ist außerhalb nichts. Es erinnert mich an https://community.miro.com/peer-support-45/scaling-minimap-2633Allerdings arbeite ich völlig ohne Frames. Den Inhalt einer Tafel komplett löschen ist so weit ich es sehe auch nicht mit einem Klick möglich, oder? “Delete” würde das ganze Board entfernen, so dass der Link nicht mehr funktioniert? 

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O
2 years ago
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yogevmNew Here
posted in Ask The Community

Deletion of a board

Hi, I would like to delete two boards that were created by another user.i am the Admin of the project but it seems that i dont have that ability on their boards, just on my board.can you please advise?

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Y
2 years ago
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MiroMiroOnTheWallNew Here
posted in Ask The Community

Issues with Shapes Locking

Hi,I am new to Miro.I seem to be having an issue with some shapes locking in certain places - they won’t go where I want them to go and they then push other shapes out of the way.I have turned off ‘snap’ and also used ‘CTRL’ to stop it snapping the shape, but these aren’t working.Greatly appreciate any help.

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2 years ago
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Mike MicklewrightNew Here
posted in Ask The Community

Visibility to Past due Actions

We use a simple Excel spreadsheet as a std method for tracking actions.  In one of the columns, we show due dates, and if the due date is exceeded, a line is placed through it and a new due date is added.  There could possibly be several dates that are missed and crossed out.  The company would like to keep that visibility to missed past due dates when using Miro.  Any suggestions for the best way to show this?  Thx. 

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Robert Johnson
2 years ago
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Orna YarivNew Here
asked in Ask The Community

Change arrowheads thickness

can't Change arrowheads thicknessDoes someone know why?

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6 months ago
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Patrick Michael WeberNew Here
posted in Ask The Community

Board backup no longer working

Hello,we have been using Miro for the last year at university level. We are usually savign the boards regularly to have a backup and a record in case soem work gets accidentally deleted.This all worked fine. But suddenly when I try to backup a board it no longer saves it in the regular format. XXX.rtb. I get a file name that is generic with a different file type. When I try to save it it jsut doesn’t do it, there is not file saved to my drive. the new file format is  XXX.jsonWhat has changed. I managed to get soem board saved but others jsut do not back up.  

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Robert Johnson
2 years ago
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maxelcatNew Here
posted in Ask The Community

Drawing arrows and pop ups

Hi I am really impressed with Miro - but I want to do some screen recordings in which I will need to draw a pile of arrows. Is there some way to stop the toolbar popping up every time I draw one - its really distraciting 

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2 years ago
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CrooksyNew Here
asked in Ask The Community

PBI?

Hello - is it possible to insert a PBI dashboard onto Miro? Thank you.

2
C
2 years ago
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Pete MachalekNew Here
asked in Ask The Community

Getting started and getting independent

I got introduced to Miro by a client of mine several months ago. I only used it a little back then, but really liked what I experienced.Now another client is asking me to use it with them. I’d be happy to, so I’m trying to learn it better.I just got into my account again for the first time I many months, and I’m trying to get a “lay of the land.” It looks like I have a project in existence called “SagePresence” (which is the name of my company). And when I click on the name of the project (in the upper left corner), it says the owner of that project is the client I worked with several months ago.Does this mean my account is inextricably linked to this client? Or is just this project linked to them? IF the latter, can I just create a new project, and I will own it?Thanks in advance for anything you can tell me to get me started and independent.

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Robert Johnson
2 years ago
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Hongzhi GaoNew Here
posted in Ask The Community

find the content I created on the board

Hi Miro heroes, I am a newby. Just joined a few mins ago. My first question is a bit silly but critical for me at the moment.As miro is infinitive, I could not find the content I just created. How to locate the content when the board is borderless?Thanks,hongzhi

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2 years ago
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leusNew Here
posted in Ask The Community

Arrow size got smaller on existing board

Today I opened an existing board, and all the arrows got really small:Arrow size. Note the “m” letter inside the box.When adding new arrows or text in the lines, they also are really small, and I cannot resize the text in a line (clicking on the up arrow just closes the dialog).Text in a line - cannot resizeThis happens both in the Windows desktop application and in the web application. I usually use Chrome, so I tried opening the board in a new browser (Mozilla) but the issue is the same.Does anybody else have the same problem? 

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L
2 years ago
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