Some Jira cards disappear when I try to add them to Miro

  • 16 November 2021
  • 2 replies
  • 196 views
A

I just started adding Jira Card to my newly created Miro Story Map Board.

I was successfully able to add some Story cards but its refusing to add a couple specific cards to the story. 

 

So this is what is happening

  1. I click on Jira icon on the toolbar
  2. In the Modal, I search for the issue I want to add as a Jira card in the board
  3. I select that Issue and Click on Add Button

Instead of that Story showing up as a Jira card, it shows up momentarily on the board and then disappears. No error message is displayed. 

Its happening with 2 specific stories at the moment, but am able to add other stories. 
I tried looking if specific values in certain fields may be contributing to it, but I have not been able to figure it out. 

 

I was soo excited about this feature.. Please help!

2 replies

Eva27
Rank
Userlevel 3
Badge

Hi Anji!

Thanks very much for reaching out!

It is possible that you have created a manual webhook and have not saved the setup information.

Can you please check if the field Jira URL is filled out in the Account Settings. Be sure to click Connect.

Let us know how that is going and do come back to us if anything else comes up! :muscle_tone2:

Eva
S

Replicated issue and I found out that if JIRA issue name contains “/” symbol it would act exactly as described above - card would immediately disappear.

Please address this issue.

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