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I have a consultant plan for which I get billed monthly (last time on November 20). However if I sign in, the account settings indicate me that I have a free plan. I have used Miro since March 2020 without any issues.

Right now I cannot use the features that I pay for, as only the free plan features are available. The customer support team has not responded to the support request that I did 31 hours ago. In 12 hours time I have to facilitate a workshop for a client. Any suggestions how to solve this?

@EJ73 -

Have you tried logging in using incognito mode on your browser or via the desktop app to see if that gets you logged in successfully?

Kiron

@EJ73 - If someone with a Free Plan had shared a link to one of their boards, you may have been added to their team and now have additional team dashboards available to you, e.g., I have a Consultant Plan, but am also a member of multiple other teams that I can switch between:

 

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