Ask The Community

Discover the power of direct conversation with the Miro Community. Find solutions & connect with fellow Miro users for tailored advice & invaluable support!

  • 6,735 Topics
  • 22,691 Replies

6735 Topics

C
CatNew Here
posted in Ask The Community

Free Plan Email Links not working for new users

Hi. I’m using a free plan with our teams. When desktop users try accepting the invitation to join using the link provided the link freezes.I’ve invited them using all options. They’ve been removed and reinvited. Any tips would be superThanks

1
Eva27
Mironeer
2 years ago
A
Alex ElliceNew Here
posted in Ask The Community

A few questions before we purchase Miro

Some team members already use Miro (Free version) - Can we import their boards to the paid version we want to buy via our company?Does the person paying for Miro have to part of the team  (we’re considering buying the Team version for 4 members..  Does the person paying for Miro have to be part of the Team… meaning we would need to pay for 5 members instead?) 

1
Eva27
Mironeer
2 years ago
M
Michael D'AcamporaNew Here
posted in Ask The Community

Images break when exporting to PDF

I have a mac and have seen other threads (https://community.miro.com/peer-support-45/images-break-when-exporting-to-pdf-4187) but nothing in the list of steps works to solve my issue. Same thing is happening on multiple teammates machines. The board I am trying to frame and export is small. The small quality PDF actually does not work at all, and the high quality pdf outputs with broken icons. When I try to export as .jpg the file downloads but cannot be opened due to corrupted file. Please help! 

1
Eva27
Mironeer
2 years ago
L
Linda BarbieriNew Here
posted in Ask The Community

Invitee Cannot Sign Up

He clicks on the link in the email invitation, and comes to the screen below.   He clicks on the link Sign Up with Email and nothing happens.  Any ideas?         

1
Robert Johnson
2 years ago
L
Lynn HandleyBeginner
posted in Ask The Community

Different data on Miro board when viewing in browser vs app

Has anybody body experienced this problem?  Viewing our Miro board using the desktop application is showing an older version of the board as compared to what is seen on the board from the browser.  Any idea how to properly sync?

2
L
2 years ago
D
DesignThinker_BNew Here
asked in Ask The Community

What is meant by "your team has reached the free plans limit"?

Hey there, hope anyone can help ;-)We are using Miro as a student group for a project in our current course at the university. Now that we have added some templates and also created content ourselves we can no longer edit them.So we have only one board but included several templates.My question is: does the limit refer to 3 templates per Miro board or does the limit refer to 3 Miro boards per user?Thanks for your helpBarbara

2
Robert Johnson
2 years ago
B
braeNew Here
posted in Ask The Community

Having trouble leaving a team

Hi Miro! I recently joined in accordance with a project from my school. The project has since ended and I no longer have a use to be on the team. However, every time I try to leave the team I never receive and email. I’ve gone as far as to try and delete my account but the same thing happens. Is this something on my end, or something I’m doing wrong? Any answers are good answers. I simply don’t want to take up space on an app that I don’t have a use for anymore. Thank you!

1
Eva27
Mironeer
2 years ago
E
Emanuele Ramella PaiaNew Here
posted in Ask The Community

Export to Image with new Drawing does not work

I update my diagram with the Azure new set of Drawing but now the export to image fails by returning a corrupter file of 1Kb only. The export to vector PDF works but all those new Azure Drawings are shown as empty images.Am I missing something here? Any suggestions?

1
Eva27
Mironeer
2 years ago
T
Tim FrenneauxNew Here
posted in Ask The Community

Frozen element on my board - cant edit or delete, nothing!

I am not sure what I have done but there is a text box on my board that is now un-selectable, unmovable, un-deletable and has changed formatting.It now has a small tab in the bottom right hand corner with my name on - the grey rectangle belowCan anyone tell me what is is and how I can delete it?Here’s hoping!Tim 

4
Kiron Bondale
2 years ago
R
Ross CarlBeginner
posted in Ask The Community

The obnoxious cookie message remains even after making cooking selections

The obnoxious cookie message remains even after making cooking selections

1
Eva27
Mironeer
2 years ago
E
ewanBeginner
posted in Ask The Community

Miro Board frozen on black screen

Hi All, I have been through the previous posts on this fault, black screen, and tried the solutions but no joy.  - restarted laptop - tried another device (mobile) - downloaded the Miro App  - I can’t copy and paste content to another board becuas I can’t see the content to copy itThe black screen is on both my laptop and phone. I have the paid version.My only thought is a guest has jumped on and done something (!) or there is too much data on the Board? Any help would be much apprecaited as this is client work and is looking bad n me as I introduced them to Miro. Thanks in advance, Ewan  Update - now no Boards are opening for me. They are freezing on a white window with just a couple of frames showing but no content. It is trying to open but stuck. My laptop did updates today but this should not effect my mobile phone opening the Miro Boards.

21
P
2 years ago
E
EmanuelBeginner
posted in Ask The Community

Borre un tablero, como lo recupero?

Hola, borre un tablero y necesito recuperarlo, como puedo hacer?

10
Robert Johnson
1 year ago
Matt
MattBeginner
posted in Ask The Community

Last Login vs Last Activity

Exporting a user list provides two columns of data: Last Login and Last Activity. These often show different dates (or are blank). Can someone explain the difference and why the following happens?Last login date more recent than last activity date - makes sense if a user logged in but did not access any boards Last login date older than last activity date - how is that possible? Last activity date is blank - what does this mean? Both dates blank - again, what does this mean?We need to cull inactive and less active user accounts and I would like to understand which column is best to use for that purpose and how to deal with blanks.

3
Matt
2 years ago
Michael Collins
Michael CollinsBeginner
posted in Ask The Community

Flow chart shape alignment/presentation issues

Hello I’m not sure how to catagorise/define this one and I’ve seen some posts on shape outlines and a function that was previously available that’s dearly missed by many users with hopes of this being brought back, but I’m not entirely sure this is the same thing.I’ve created a flow chart and I’ve chosen to use rectangular shapes with text inside them, but whenever I place the next shape ‘directly’ below another shape, it doesn’t remain as a shape and it also loses it’s outline colour.Bizarrely, if I place it below and to one side it does remain the same, but ‘not’ when placed directly underneath ‘unless’ I leave an unnecessarily large gap, which I don't really want to do as the flow chart ends up being far bigger than I desire it to be.Does anyone know why this is happening and if it’s possible for me to align these shapes without compromising how they end up appearing?I’ve included some images to show what I mean here.One shows that there’s no issues when the shape is off to the righ

1
Michael Collins
2 years ago
D
David FangmanNew Here
posted in Ask The Community

Need to duplicate a board but it does not have Duplicate menu choice

I created a large process flow diagram and want to duplicate and edit the duplicate - rather than start over from blank for a very similar process. But the board I ant to duplicate does not provide the menu choice to DUPLICATE it like my other boards do….  I know strange isn’t it! What am I doing wrong?  How do I duplicate the board…? 

2
Robert Johnson
2 years ago
R
Robert Laabs B.A.D.New Here
posted in Ask The Community

How to? Using “outline” to navigate quickly to specific sections.

Hi, MURAL offers “outline” to navigate quickly to specific sections. Does miro have a simular function? THX Robert

2
R
2 years ago
N
Niels von DaakeNew Here
posted in Ask The Community

Moving components - wireframe

HelloI’m new here.I opened a new whiteboard using “wireframes”.I can click on the left to add a component or icon. But if I want to move on the whiteboard I cant.I tried the following:unlock all shortcut v (pointer blue)I’m using the newest chrome browser.Best regardsNiels

1
Eva27
Mironeer
2 years ago
H
Hannibal GlaserNew Here
posted in Ask The Community

emojis cause crash on iOS

tested on iPad Pro, iPhone XR and iPhone 12 MiniI made a “cloud” of emojis, and that tanks the performance on iOS, and eventually causes some sort of semi-crash. App doesn’t crash, but the board just goes completely white. Suspecting something RAM-related. 

1
Eva27
Mironeer
2 years ago
V
Victor ChenBeginner
asked in Ask The Community

What is Miro most useful for?

What is Miro most useful for? I use Notion and would like to add Miro to my toolkit.

1
Kiron Bondale
2 years ago
I
IT JenBeginner
posted in Ask The Community

Remove ability for team admins to invite users

We use Azure group provisioning to assign users to Miro teams.  Is there a way to disable team admins from inviting users to their teams?  We want this to be entirely controlled by Azure system admins where users get access to Miro Teams they need to join by adding them to the corresponding Azure security groups only.

3
R
1 year ago
I
IT JenBeginner
posted in Ask The Community

SCMI Provisioning Azure Groups and Boards

I have Azure security group provisioning set up for easier team and  license management.  My question is, when I remove a user from a provisioning group in Azure and they are removed from a team what happens to their boards?

2
Eva27
Mironeer
2 years ago
J
Jenny CederqvistNew Here
posted in Ask The Community

Wrong team profile

Hi, I guessed I screwed this up somehow, but maybe someone can help. I use Miro both for personal stuff and for work. Now I was meant to upgrade my WORK-teams account to a multiple-team subscription, but somehow I actually upgraded my personal account. Well, no problem I thought, I’ll just move the boards around, and then change the names of the teams and thus switch my personal/workaccounts aroundand VOILA - I should solve the problem I created. But no… Now it seems I can change the name of the team on the free-version, but somehow I can not do the same on my subscription. And then again, I do not understand why my personal free-account is in any way connected to my work-accout, they should be completely separate  Have I interlinked them somehow? I just cant figure this out :D Could someone just swing a magic wand, and fix this, please?

1
Kiron Bondale
2 years ago
P
Paul R BrueningNew Here
posted in Ask The Community

Call for accessible Miro templates

Dear Miro Community, My organization seeks to make all aspects of our digital work and collaboration accessible. We want to select a platform that conforms to our beliefs that everyone on the team should be able to participate. As a user of Miro I am looking for templates or hacks that will allow us to share boards and collaborate with colleagues and design partners who need keyboard readers and other assistive technology. Can you please help me with your recommendations and board strategies? Thank you, Paul

1
P
2 years ago
C
ctornelNew Here
posted in Ask The Community

My account dissapeared.

My account, and everything inside it dissapeared, I have payed for the full yearly license

1
Kiron Bondale
2 years ago
M
Mike StiefNew Here
posted in Ask The Community

Including Project Management Across Teams

Hello,I have a project manager that works on multiple teams. She has a Miro license for one team but needs to hop to another team once and a while to work there as well. Is there a way for her to do that without us marking her as a Guest on the non primary team and having to always invite her to boards created?Thanks,Mike

2
Kevin Kinisky
2 years ago
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