Ask the Community

 Is it possible to prevent the automatic conversion of a minus sign into a bullet point? I would like to use the UML class diagram template, but after entering the minus sign and pressing the space bar, it is converted. This is very annoying if no enumeration is desired. But I couldn't find any help or a setting for this anywhere.

Hi - I’m trying to create a systems map in Miro and want to add directional flow information on connecting lines. I can add + no problem, but - creates a shortcut to a bullet point. Really doing my head in. Is there any way to disable it?ThanksNick 

I upgraded my team and am therefore the billing admin on the account. I do not have the option to view, update, or even cancel my team’s subscription. This is incredibly frustrating and I would now like to cancel the subscription - but how am I supposed to do that?

HelloSometimes when I paste items in my mirror board this are pasted a 100 times all over many frames

Hi all,I am trying to set up Request Management to create a ticket in our Jira instance when a license is requested. But, we restrict access to create issues in that Jira project to only select People. Does anyone know the “From:” address that Miro is using to send this request to Jira? If I know that, I can create a service account in our instance and add it to our Project.Thank you! 

Hey all,I’m investigating using Miro as a knowledge repository of all our user research sessions. We use Miro extensively as a business anyway and we’ve seen some success with this.Now with Miro Assist you’d think it’d be pretty easy to be able to take a transcript and get Miro to make sticky notes of what you want - and mostly it is! It’s just hard to know what Miro Assist can do...and what it can’t do.I’m having some issues:When I ask Miro assist to do my request i.e. “summarise this feedback into individual points of feedback by X and not X” it does it well and presents me an answer in the chat of what it would show...and yet when I ask it to make it into cards it tries to summarise it again and I’m left with less cards than bullet points. Any ideas why? I wanted it to add tags to the sticky notes of the person who made the comment, their company and the piece of functionality they were talking about. Weirdly it actually gets all the information right - but it doesn’t seem to be abl

I want to copy an object from a frame and paste in the same place in a different frame (on in the same frame). The same function that on Illustrator you get with Shift+Command+V.Can anyone help me?Thanks!

I’ve been using Miro for a few months but how has this not been addressed? You legit cannot read white text in tags. I work in Product—this is not a hard fix but a lack of Miro team not reading their forums. Weird stuff.  This post is THREE years old, pffft:https://community.miro.com/ideas/accessible-text-and-edit-icon-for-tags-3891

I use Miro for my University group projects and subjects a lot, however in the past couple of days there shows no boards in my profile, and I cannot access the boards that I have created. When I logged into Miro on my iPhone, it shows 'no accounts available'. I was able to reset my password for that account but still no boards. Does anyone have any suggestions as to what I can do to recover my account and boards?

I use Miro for dev team refinements and they vote by selecting a numbered sticky note.  It would be great if I didn’t have to select the same area over and over each time they vote. 

Hey Workshoppers!I’m building out a workshop that needs to be repeated/facilitated by multiple people. There are some prompts that I want the facilitator to use at specific sections, however including them on the board would distract from the participants. I’m thinking of perhaps creating a notion page / document for the co-facilitators to use and follow while they conduct the workshop, however I’m wondering if there’s anything that I am missing... What are the best practices for facilitator/speaker notes that are only meant to be seen by the facilitator?

I’m in the process of converting a PowerPoint deck into Miro and was wondering how people used facilitator notes on their Miro boards?I can take a transparent approach and keep everything visible, but i also like the idea of having some notes for facilitator eyes only.Does anyone have a solutions for this? I was thinking about the possibility of using hidden frames too..

HiI love your AI assist. But I would really love to see the blue citation links to sticky notes that is shown inside the AI result window. Now when this result is copied out, its with empty ( ,) inactive citations. This last thing will make this feature perfect for me.#MiroAI 

I was excited to get this email But, the icon doesn’t show up (like the help says)    

I’m using ADO, not Jira… Can I get Azure Cards in the contextual menu instead of Jira?  

Hi,I can export all other boards in high quality on my paid account. However, a colleague transferred owners to me for a board with Chinese text and I am unable to export in high quality. Is the reason because of the typefont for the Chinese text?

Hi,I can export all other boards in high quality on my paid account. However, a colleague transferred owners to me for a board with Chinese text and I am unable to export in high quality. Is the reason because of the typefont for the chinese text?

Hi, I have a big problem with exporting selected frames to .PDF. When I select them using a rectangle selection most of the time some of the frames are in the wrong order. It does not happen when selecting them one by one while holding Shift, but if I have a lot of frames this method is an ordeal. 

During a PI, with only one issue per column the planner is much too High

Hello, can anyone tell me if the Salesforce architecture shape pack will be extended?

As you can see in the diagram above I’m trying to estimate the cost of an AWS service by trying to edit/set the properties like region etc. But when I click on the `Set` button it just runs into an endlessly spinning wheel without loading any of the properties. I can’t find anything in the documentation for the cost calculator beyond the steps I’ve already taken. Any idea what’s going on?

Hi,I wanted to ask, is it possible to import draw.io diagrams that we created and exported from Confluence to Miro boards?Thank you.

We are using “Jira Cards” and “Planner” in our project.Is there any feature (or workaround) to lock a “Planner”-Board on our Miro?Sometimes we’d like to avoid that a simple manipulation on the board (e.g. by mistake mark all items/cards and drag/drop them into another field in the Planner) forces a high number of Jira-actions which then will need a lot of time to correct afterwards.Is there such a feature in the Planner-App?Or any othe idea how to prevent, e.g. by overlay a transparent box and lock that (although I have not been successfull with that idea..)? Thanks for your help and ideas, Christian 

It seems that objects are already in place when playing back, taking away the interactive aspect. Is there a way to truly make TalkTrack interactive, so participants can see object placement as it happens in the recording? If you've encountered this and have any helpful tips or solutions, I'd really appreciate your insights.

Hi All,I’m trying to import the draw.io diagram in .vsdx format, but Miro gives a mistake and says its impossible to import file. Any suggestions to troubleshoot?Thank you,Ana