Ask the Community

We are currently creating training in Coursera that includes old versions of Miro.We are using a video from an old version of Miro; It has a God's eye View in the bottom right--what happened to that view? Is there a replacement view in the new version? Or, is it gone for good? Thanks!

Hi all,Does board transferring to another account preserve the connections with external (invited) accounts?If I do transfer a board to my client, I don’t want all the external guest users to go through the procedure of invitation/registration with that board again...(which happened to me with another software).Thanks a lot in advance-b

The procurement area from my work, need some information to add Miro's as registered provider. email to contact. Phone number and EIN or ID TAX. Someone can help me? Thank you.

I completed a free trial of the Business subscription and would now like to sign up for the Starter plan. There is no option to downgrade to a different plan however - I only have the option to reactivate the Business plan.Please advise how I can downgrade my plan to Starter without having to pay for the Business plan.And please don’t ask me to contact support@miro.com - I've contacted them four times over the past three weeks and haven’t heard a thing, not even a holding reply.I have to say, this is pretty basic stuff guys. And forcing someone to pay for a more expensive plan is bad form.

Hello, We are using a planning timeline in Miro where every person is assigned several cards below a header (swimming lane) containing the name of the particular person so each person can easily keep track of the tasks (each task is a card) related to a certain topic under his/her name. For every task this person assigns a status (to do, doing, done). As a manager I would like to see the kanban of the entire team (as current status of the each card is assigned) without changing the structure my team is using. So basically they should just keep their swimming lanes with their cards and tasks, and from that information I would like to make a kanban next to it where I can quickly see the status of all the work. Is this possible to make such a set-up where each card is reflected twice, once in the 'swimming lane' of a person and once automatically in a kanban based on the status of the card. Thanks a lot!  Best regards,Reinder

Hello, I have been attempting to contact Miro support for the last 2 weeks. I have submitted 2 requests that immediately say “solved” on my requests page, but they are not solved and I have not heard from anyone on the Miro team. How can I contact someone from Miro directly to get my requests solved?

Hi there, I have an issue that some (not all) arrows or lines get attached to a set frame or sometimes even to the background. What shall I do to detach the arrows/lines completely from any background, frame or whatsoever?Thanks for helping me out!

Hi all, i struggling with Change pivot point of uploaded image. the AI assist told me to press ALT and with rotation icon but didnt work at all. So please Anyone have the solution?

Hey, I have a problem with the lines in mind maps. When I opened the board today, part of the connection lines in the mind map were gone and I haven't figured out how to make them yet.Does anyone know a solution? 

Hello,wanted to test and use the open whiteboard version with our teachers community, however it seems share button went missing. Is this a bug or is there any other to share the whitebaord? I am talking about this one: https://webwhiteboard.com/Thanks a lot.

HiAm I the only one with the following problem? If I use the usual “pen tool”, it often switches to “smart drawing” while I’m writing.This happens for about 4 weeks on my iPad. Looks similiar to this problem: https://community.miro.com/ask-the-community-45/pen-tool-bug-selected-colour-changes-at-random-while-using-10448

I was working with wireframe components on my board, and suddenly something happened, and I can no longer change the text on many objects (browser tabs, popups, etc.).When editing I can no longer erase  or change the text. I tried rebooting my computer, tried making changes through the Web browser and using the Desktop application, but nothing helps. 

Hi.I’m working with my students on free boards at the moment. I’ve got 3 free boards and only 6 students work on these boards. But I need some more boards and I don’t want them to be my team. I’d like to share the links with students just for viewing and editing. So, could I upgrade Miro just for 1 member (just for me) and continue using created boards with my students via links? In that case do I need to send new links to them? What kind of changes will I see after upgrade?Thank you in advance.

Hello. When I try to add a custom color, only the color spectrum slider is working not the precise gradient identifier. It is stuck in the upper right corner of the pallet. It cannot be moved from the upper right corner. The dropper does not fix it, either.  

Cant add a new colour in the colour picker.

I am quite convinced it used to be possible to navigate from frame to frame using the arrow keys when in presentation mode. Seems to not be possible now and you have to use the mouse. Am I losing my mind or did this change recently?

Hi all,I’ve seen some of the articles around board sizes and max users, but wanted to clarify a few things as I’m planning to use Miro for a large event.What is the maximum number users a board can handle and does that change whether they are a commenter or viewer? What happens if the maximum is reached? Can cursors be turned off by the admin or is it controlled per user? Are jpegs/pngs preferred over drawn graphics and shapes regarding memory use? Do different plans give different levels of stability? E.g. Business, Enterprise, etc?If this is successful, we will be doing more of these events, so if anyone at Miro sees this I’d be interested in discussing further.Thanks all!Lewis

Hi everyone.I’m a teacher, and I teach my students on Miro. I normally uploud pictures, screenshots and the like, and my students see them. But today my student siad he saw just grey shapes instead of my pictures. So they’re uploaded, I can see them, but not my students. It/s the first time my student hasn’t seen pictures on Miro. I’m in Russia, he’s in another country, which is probably the cause of the problem. Or no?

It would be really nice if I could select the frames I want to export to PDF rather than having to export the whole board and then delete the frames I don’t want.

Hi All. I have seen a few old posts about this but was hoping since the last one someone has found a solution .. I am looking for a way to backup all of my boards in bulk. So instead of doing it board by board, I want to be able to download all of my RTB’s in 1 go. Then, I want to import them all in 1 go also. Has anyone managed to solve this of found a 3rd party that can? Looking at https://magicul.io/miro-backup but not sure if they do what I want. Thanks

The collaborators cannot see the images I have brought into my board

I’ve created an organisation chart, but I need to reduce the size of its layout. Every time I try to bring the nodes closer together, the other nodes, get further away, or the node jumps back to its original position.  How can I stop miro from doing this, so I can make it smaller!

Hello, the curved lines in Miro seem very smooth. What algorithm does Miro use for drawing lines?

The organizational structure for Miro needs additional capabilities to support various models of coordination and collaboration.For example, being able to have a nested project structure would be very useful.Second, being able to adjust how much of a list of project names are visible (either on the web or in the app) would be incredibly helpful. Thanks!

Lately haven’t been able to see any images on my boards. All the images are just white. What should I do?