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We received an email yesterday from billing@product.miro.com* informing us that our subscription for Miro will renew on 14th January 2025 (6 days from now) for $192 for the year - confused by this because when I logged onto our main account using the email address we received this email in, we are on a free plan.

 

Also, the Starter Plan, which this billing email states we are on, should cost $672 a year based on the $56 a month - not sure where the $192 has come from.

 

Just wanted to check whether 1) this is a legitimate email from Miro and 2) if so, how do we cancel a subscription that we aren’t, in fact, subscribed to due to having a Free account, not an upgraded paid one?

 

*the email we received told us to reply to p.team@miro.com not billing

​@SEEd - It could be that one of the Free Plan users accepted a 7-day trial in the Free Plan team, which would explain receiving the notification on the 7th for a charge 7 days later on the 14th.

$192 / 12 = $16 / 0.8 (80% discount) = $20, which is either two Starter Plan licenses at $10 a licence, or one Business Plan licence at $20 per licence. Applying the same math to your $672 Starter Plan indicates 7 licenses in your Starter Plan.

For any billing related question, please contact the Miro support team by following these instructions:

https://help.miro.com/hc/en-us/articles/360020185799-How-to-contact-Miro-Support#h_01F010RXA0E1S9C0WFQYX75R6C

For Billing related questions, after you have selected Contact support from the Learning Center, select Billing & Subscription → Billing & Payments / Other.

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