Questions & Ideas

Hi :) An unsual bug seems to have happened to my board. A lot of top layer content (except for the newest I’ve added) has been shifted a few centimeters. Very frustrating. I didn’t do it! When I look in the history of the board, I can see that it all happened on August 7th at 11.08. There are hundreds maybe even thousands of actions at the exact same time. Did Miro run some sort of update? Anyone knows how to fix it? 

2 questions:1. To my knowledge, only the board owner can create a backup of the board.Is it possible to designate a co-organizer who can also create a backup?2. Our boards quickly become very extensive and are sometimes used by over 100 people. When so many people are actively working on a board, there is a high risk that objects and content will be accidentally moved or even deleted.We want everyone to be able to work on specific areas of the board and explicitly encourage them to add content. However, all other existing content on the board should not be changed. To this end, we lock this content. Nevertheless, it is often unlocked and changed.How can we ensure that content that should not be changed is better protected, but that participants can contribute content to other areas of the board?Thank you for your help.

Dear community, I know this feature exists in miro but I cannot find it and also no information about it. How can I create a stack of sticky notes (say I want participants to use only one color) on the board itself so user don’t need to click through the side bar? Thank you for your help! Arthur

Hi!We want to change the Admin Role in our free plan Team and we don’t have access to the email of the person who is currently listed as admin because this person has left the business.How can we give the admin role to another member without having access to the mailbox and account of the current admin?

I’m trying to deactivate a huge amount of users on my end around 2,000+ I tested from the All Users page, you can select/highlight at maximum of 50 users that you can see on the list (not searching) and you can do bulk action → deactivate (it works fine, deactivates all selected users) But if you try searching or inputting a users name/email for example: search and select gary@yahoo.com, then search mika@yahoo.com, then bulk action → deactivate, it only deactivates the last selected account.  Tried 3 or more users via this method, they are all selected via search but when using the bulk action to deactivate, it only affects the last selected account. What am I doing wrong? Is there a proper way to deactivate huge amount of users?

Dear Miro Sales Team,I have submitted multiple requests through your “Contact Us” form to upgrade our company subscription to the Enterprise plan. Unfortunately, I have not received any response or follow-up yet.As this upgrade is time-sensitive for our operations, I kindly request that someone from your sales team contact me as soon as possible to assist with the Enterprise subscription process.Looking forward to your prompt support.

Hey everyone!I recently did a trial subscription, I did cancel it a few days before the trial ended but there have been some complications with my network and I believe the subscription failed to cancel, I don’t use Miro anymore and forgot about it until I got a bank request to pay for it, please help me figure out what to do in this situation, as I do not want to continue this subscription 

Using the Miro App on my iPhone, all latest versions.Click on the menu bubble in the lower left, choices are Frames, Note, Talk Track, ReactionsClick on Frames, NOTHING HAPPENS!This used to work the same as the online version:Click on Frames and a Frames menu pops up.Click on the menu item to enlarge that frame.Can this be resolved PLEASE?

Hi all, I’ve tried everything to move my subtopic but as you can see below, the “Central Nervous System” and “Peripheral Nervous System” are on top of my picture and even when I drag it down, it pops straight back into the original position. Please help! Thank you!  

Is it considered two users if I'm logged in on my desktop and myvphone and use both tools to work on a board depending on where I am.

Dear Miro Support Team,I hope this message finds you well. I am currently subscribed to the Starter plan, which is set to renew on August 31, 2025.I live in Ukraine, and given the difficult circumstances here, I would like to kindly ask if there are any opportunities for free or discounted subscriptions for Ukrainian users. I greatly value Miro for my work/studies, but at the moment the cost is a challenge.Could you please let me know if there are any programs or support options available?Thank you very much for your understanding and for the great tool you provide.Best regards,Tetiana Veiuzhskatanyaveriuzhska@gmail.com

Something happened to exactly 1 of my boards. I can`t see my content, although I see on the board map that it`s there. It shows on the map but the navigation is weird and everything seems to be invisible. What is it? I have tried doing it with Safari, Chrome & Mobile app - nothing helps.  

When I export my board as a PDF in best quality, the card text is show with html tags, instead of displaying formatted text. You can see the text in the board, and then the way it is displayed as a PDF.What can I do to fix this issue?I know about the export as image function and conversion of cards to other shapes. I specifically need cards and for them to be exported to pdf correctly. Please help! 

Hello, i use web free without sing up, and after 24hours, board was locked. They say, “Sign up for free to unlock it.” I go forward to sing up, but after that I redirected to the same window “This board is locked”, I try several email, and different sing up, sing in option, everything leading to the same end. How can I unlock?

I have google Drive integrated with my Team group and boards. I have added docs and sheets to a board and I can edit those documents when using Miro in a browser, but not when using the App. I can open the google doc in the App, but I am only a viewer unless I sign in. But the Sign In button won't work. It turns from blue to a lighter shade of blue and nothing else happens.Has anyone else had this issue and resolved it?  

Hi there,I have used the connector function in a roadmap planning template but the associated table does not automatically update as the article of timelines (shown below) suggests. I’ve had to manually create and link these in the table. Anyone know if I’m missing a trick? I have the dependency app but don’t use Jira or Azure. Does the dependency app not support dependencies created with Miro?​​​​​​Timeline – Miro Help CenterThanks,Steve

I´m conducting a research for digital technologies for collaboration from different websites. How would Miro provide the best support for staff and increase collaborative work practices? How are it´s features going to stand out against other options?

What shall I do to restore the board, is there any support help available for restoring the state?

Hello! I can't send an application, for some reason it doesn't accept mail, although this is my work email, which belongs to our organization (school). Can you tell me what to do in this case?  

Hello everyone,I'm facing an issue when trying to import a CSV file into Miro's Mind Map app. Despite multiple attempts and format adjustments, the hierarchy is not being recognized properly, and I either get a single node or a flat list instead of a structured mind map.🔎 What I’ve Tried:✅ Using the Parent → Child format (two distinct columns).✅ Testing different separators (, - ; - \t for tabulation).✅ Removing any empty root nodes.✅ Formatting as multiple columns (Level 1 → Level 2 → Level 3).✅ Ensuring the file is UTF-8 encoded and correctly structured.❓ Issue Observed:When I import the file, Miro doesn’t display the hierarchy correctly, and I only see one node or a flat list, instead of a properly structured mind map.📂 Example of the CSV File Tested:csvCopierModifierParent,Child "7 Steps to Attract 10-20 Clients per Month","1. Growth Phases" "1. Growth Phases","Expansion → Attract more clients" "1. Growth Phases","Chaos → Too many requests, poor organization" "1. Growth Phases","

Hi friends,Currently I am using EdrawMind from Wondershare for mind mapping. What is the way around to use those files on miro? Those are getting uploaded as images and not mind map files.Appreciate your help!Regards,V

It would be very useful if we could use Miro during workshops/presentations to create/edit mindmaps and then have ability to export the mindmap in .opml format. This is especially useful for SDET/QA software testers and during requirements gathering. OPML file can then be uploaded to certain test management tools (for example Xray) This is an XML format for outlines https://en.wikipedia.org/wiki/OPML 

It helps us because we want to software this app to create a new app

3 weeks ago I tried the free trial of Miro using a debit card. But then today a bill appeared on my bank account. When I wanted to cancel, I was charged, even though I didn't use the account. I want to cancel because I don't need it anymore and don't want to use it. How do I cancel without being charged? I can't afford it

I was a student using a student email when I initially subscribed, but I had an unexpected charge last year, so I requested a refund and cancellation of the subscription. However, after a year, the subscription was automatically renewed for $300, even though I haven’t used it for the past couple of years, and mystudent email is no longer active. I would like a full refund and to cancel my plan permanently.I’m really unsure how to contact the Miro team, and this has been a very uncomfortable experience for me.