Questions & Ideas

Hi There,we want to disallow the Share by Link feature so that only people inside the Team can access a board.How can this be set up?BestsChris

I have a large team (all my students for the term) divided into projects (a project = a course) such that each student can only see the boards for their own course, and can’t see boards from another course. I am creating one board per class (i.e. within each project/course) and I wish to control access to the boards individually.But I’m struggling with the final step in my plan to control access... There will be 13 boards per project (a course is 13 weeks long).  I want to:(i) allow editing of the board for the current week for all project members during class time;(ii) change the edited board to “view only” immediately after class (to preserve the class results);(iii) make boards for future classes (that are under construction by me) invisible until a later date.Unfortunately, I only seem to be able to control access to all boards in a general way at the project level.  Help please!

Good afternoon,I encountered a strange problem while working with Miro.In my project, I decided that I would work with A4 frames, so I went to the toolbar, selected the frame tool, and chose the A4 template. I thought that if I did this, all my frames would be exactly the same, which would help me later when exporting. But strangely enough, I was wrong. I noticed that they are constantly different, as you can see in the screenshot I uploaded. It shows two frames that I created one after the other within 20 seconds using the same A4 template.As you can see, they are not the same size, and I don't know why. Please help me solve this problem.Why is this happening and how can I fix it?I would really appreciate your response!Best regardsLeonid 

HiI have just signed up to Miro and wanted to join my Team . I was given option to join up to three teams, I have selected one but it won’t allow me to sign up to any others ? Can I change the team I have joined? Thank you for any help!

Old link style on the left, new link style on the rightDear Miro-Team and Miro-Community,since about a week ago, links pasted into Miro create a card with a different style than before. My question is: Is there any way (official or unofficial trick) to keep using the old style of cards for new links? I would not mind creating them manually or copying the existing ones and changing the URL, but so far I have not found any such trick. I have even created a Miro-addon using the Web SDK, to recreate the old style using individual elements in a frame, but faced many problems such as getting the embed data without using cross site requests or tools like embedly.So my question to the Miro-Team is: Is there any way to revert back to the old design? Are there plans to further improve the new design to make it more usable? Is there any way to create the old style of link/embed using the REST API or Web SDK?And my question the the Miro-Community is: Does this bother anyone else? Has anyone found

Hi everyone! 👋Could you please tell me:1️⃣ Can I make calls from the mobile app?2️⃣ I’m on the Starter plan — can I still communicate with clients who are on the free plan?Thanks a lot! 🙏

Greetings to Miro Support Team,My name is Dmytro Kostiuk and I am a Scrum Master from Ukraine I have been using Miro for a while already for providing as high-quality materials as I can for team collaborationI have learned that Miro offers free access to premium features for Ukrainian users owing to the ongoing situation in Ukraine. I would like to request access in order to use the platform as a visual and interactive tool for teaching children online.I would be sincerely grateful if you could provide me with access or guide me through the process of applying. I can provide proof of my identity if needed.Thank you very much for your support of Ukrainian educators and children.Best regards,Dmytro 

I think that this problem isn’t new as I have noticed topics from almost a year ago that mentioned the same issue. It is very simple:I copy text on the miro board into a new text box The text pasted contains exactly 2232 characters, which is clearly lower than the 6000 characters limit The text doesn’t contain any  url, link, or formatting beyond bullet points So only plain text and bullet pointsAnd yet, I cannot do anything with this text. I cannot indent bullet points, add text, etc. I always get the “Your changes cannot be applied as you have reached the text limit.”.So basically I’m completely stuck in my work because of this obvious bug (all the information above point to a bug and nothing else).This never happened before and since an hour ago, it pops up everywhere. Can someone from the team help on this, because this is directly impacting my work, and I can’t figure out how such a problem could arise on such a basic feature.Thanks,Kevin

Hi everyone! I'm experiencing an issue with URL link previews on boards where the titles are being cut off with '...' instead of showing the full title text. This is affecting my workflow since I can't see the complete information at a glance. Its change since MIRO has updated the design elements of the thumbnails. Has anyone found effective workarounds for this? *Not a text box with the URL, I need the visual image.  EXAMPLE:The OLD URL thumbnail looked WAY better. Sharing images below of the OLD url preview first image below VS the new url (second image, you can no longer read the headings)… Really annoying and one o the KEY FEATURES of why I   

Hi everyone! I’ve noticed that sometimes when I try to move or resize frames, they jump around or snap in unexpected ways. It can be tricky when organizing a complex board.Does anyone else experience this behavior? How do you keep your frames aligned and stable? Any tips, settings, or workarounds would be really helpful!

I am an Enterprise account user and am trying to import from Smartsheet, which is enabled in Miro, and listed under Apps in Smartsheet settings. When I select ‘all’ to bring my Smartsheet data over, the ‘wheel of (doom) processing’ starts spinning and just never stops; I left it spinning, ran an errand and came back to find it in the same state as when I left. I have cleared my Chrome cache and tried Incognito mode...no joy. Anyone have a similar issue or proposed solution?TIA

Hey. Please, add one hotkey for the highlighter tool and three hotkey keys for the saved colors. When working from a laptop and a graphics tablet, it is not very convenient to constantly access this toolbar. I want to click once and select it already. 

How come? Can someone help please

An error appeared while fetching data form board that I can only access as a viewer (not editior):{   "type" : "error",   "code" : "3.0018",   "context" : {     "boardId" : {       "value" : "uXjVJ6HI7yA="     }   },   "message" : "Internal error occurred",   "status" : 500 }After obtaining access as a editor - this error is gone. Can it be related to the insufficient permissions?

Hi there, I am brand new to Miro. I created and shared a board with my team but when they go to click in, they get a very unspecific “Hmm, there’s been a glitch. Please try again in a few minutes.” error message. I’ve tried googling that message and checking the help and community here. Coming up empty on my end. Honestly I don’t even know where to start debugging this. Could really use some help please. Thanks in advance.  

The 21:03 UTC update on status.miro.com stated that service is restored with no further updates to follow. However, I am still receiving the same “There’s been a glitch” error page I’ve been seeing all day.

This morning I cannot load my Miro board, see screenshot below. I tried for an hour now. I have an urgent presentation need to access my board.  

Hi, over the past hour, I am not able to get into the Miro app on my iPhone or iPad. It just stays on a blank screen with the Miro logo in the center. I am using the most up to date version of the app. I have also tried disconnecting from my WiFi and using data instead, which does not resolve the issue, so it does not appear to be a connection issue on my end. I have tried powering off/restarting my devices, which does not work as well. On my Window’s desktop (using the website version), I am able to partially access my board, but it takes ~10 minutes to load and pictures do not load. I do see on the Miro status page that there is report of a “user search degradation” issue. Is this related? Does this have to do with the AWS outage? Any timeline on the repair? Thanks for your help!

I’m trying to remove a licensed user from the team who is no longer an admin but I’m getting this error: 

This is not really for the community but for the ones managing Miro, if there is any...I created the account and has setup my credit card too. I want to modify the team size but can not. I tried to reach out to Miro team a few times without success. I tried to do it via the sales team email too but no answer. I had to reduce the budget on my credit card and a result the account will probably be closed. I wish there would be a real support team out there. 

I want to delete my current invoice because I haven’t used my business seats. Also I couldn’t cancel my subscription without closed invoice paid. But invoice was my mistake and I immediately tried to fix it.Help me please in this strange situation))

Hi, I want to cancel my subscription to the business plan.I only used Miro for a university class; I don't need it anymore. Supposedly, I was able to cancel the subscription, but I'm worried about not being able to remove my card number. Could you tell me if I've already unsubscribed and won't be charged? Please help. This is what appears in my profile, under the billing tab:  It says the business plan trial expires on October 27th, and below it says "Reactivate trial." So, I won't be charged? My goal is to cancel it before I get charged, so I hope you can help me.P.S. English isn't my first language, so I'm sorry if anything I wrote isn't clear.

“All tools (except pen, eraser, lasso, and comments) are one-time. This means that once you use the tool, it will be switched back to Select” I am actually confused by this behaviour. I’m busy with connector lines, why do I need to reselect the tool I just chose? Is this a new setting? I am so sure it didn’t used to be like this? (I have not used Miro for a few months.)  If I choose a tool, any tool, I just want to keep using it until I CHOOSE to toggle to something else? That’s how every other tool works…? Can I go change it somewhere so it stops defaulting to the Select tool?

I was wondering, what exactly is supported by the Delete Item API? I’m trying to delete paint items through the API but get a 500 error, so I assume it’s not supported. Is it supported by any of the other delete related APIs?

Does anyone know if it’s possible to create prototypes in the newly launched version, but just makes the screens by hand rather than go through the step of prompting to do something that I’ll just want to completely change anyway?