Infinite loading www.miro.com

Hi @James Moffat 

Sorry you are having difficulties - it’s working for me. 

Probably this is dumb advice IF you already know about it - but since some people don’t - Miro relies heavily on browser caching. That means if your browser or the app have a MUC (Messed Up Cache) then you’ll have difficulties until you clear the cache. One way to test is in a different browser.

Reason I mention this: this has happened to me a time or two, and clearing the cache usually fixed it.

Hope this fixes it for you, too. 

Cheers, Ken

Hi @James Moffat 

Sorry to hear about your issues. Here’s an article that maybe helps, in addition to Kenneth’s helpful notes above. Hope it works!

Thanks. Would that explain the desktop app also having issues?

I rebooted, and it fixed. I’ll try clearing the site cache next time. Using Firefox.

Glad you got it fixed!

The desktop app is (as far as I know) just a wrapper for the browser based app, so even it has the option to clear the cache (help-->reset).

Glad the reboot helped!

In German we have a saying: “Ein Reboot tut gut” - it makes more sense when you hear it phoentically, Ein ReBOOT TOOT GOOT. :-) 

ahhhh, great to hear! 

I had this issue and I wanted to but my solution here in case anyone has the same issue.

My company uses Okta for SSO. After rebooting my computer, Miro would load forever in Chrome but would work fine in Safari and using the desktop app. No amount of refreshing or clearing the cache fixed the issue in Chrome

Later, I attempted to access another application via Okta (Expensify) which had the same infinite loading behavior but also said I was “offline”.

I toggled off and on the wifi on my Mac and both Miro and Expensify started working again!

Suggestion to the Miro team: surface the error to the user if the application detects that there is no internet connection.