Dear Miro Support Team,
I am a university student in Australia. I have an complaint regarding how Miro’s design flaws have negatively impacted my grade in an assessed assignment.
Here is what happened:
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For a group assignment, a classmate invited me into their Miro team to collaborate.
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Later, due to health reasons, I stopped working in that group and planned to complete the assignment separately.
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Within that same team space, I created my own board for my work, because on my side there was no clear option to leave the team or to create a board in a truly personal/independent workspace, unless I create a new account.
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Our course requirement was: two boards per group. I created my own board inside the team, our team ended up with four boards in total.
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As a result, one of the boards became uneditable due to the free plan board limit, and this directly affected the quality of the work that was submitted for grading, I can't copy it to the new account's space because I previously submitted the board link, and changing the link will ask me to resubmit it on Moodle, while my that time and deadline were on the weekend..
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I was penalised in an important subject, not because I was unwilling to do the work, but because of how Miro handled team workspaces.
From a user’s point of view, I believe I acted in good faith based on what your interface showed me. At no point was it made clear enough that:
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I was still tied to that team space, and
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Creating another board there could cause the whole group to hit the free plan limit and lose the ability to edit an important board.
The combination of hidden complexity (team vs. personal spaces) and strict board limits has resulted in a real academic penalty for me, directly affecting my phd application. I hope Miro will take responsibility at least at the level of UX and communication, so that other students are not put in the same situation.
