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Questions & Ideas

Need to validate an idea with an industry expert? Get help from your peers? Discuss a project with like-minded people? This is the place.

8627 Topics
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Rebecca KingNew Here
posted in Ask The Community
Needing a business email to sign up for an Education account

Hi thereI’m being asked for a business email to sign up for an Education account.  I’m doing an online diploma with the UX Design Institute, and we don’t get an email address, I do have an invoice though for the course.  Can anyone help?  I also can’t get through to support because… I don’t have a business account email.  Help! 

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9 months ago
Ravid Aloni
Ravid AloniContributor
posted in Ask The Community
Miro Backup Cycles

Dear community, where can I find information about how often Miro backups?The content of the backups?Thanks!Ravid

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Ravid Aloni
9 months ago
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Christian PhoenixNew Here
posted in Ask The Community
Amazon App Store

Hi,  Do you have any plan to make your application be available on Amazon App Store ?  I have an Amazon Fire Tablet and would like to use it to exchange with somebody else using Miro whiteboard solution if possible.  But, for now Miro app is not listed on Amazon App Store so I can’t download it on my FireTable. Amazon doesn’t permit to down application on Google Play store even if the tablet is Android based device. I could be will to subscribe for paid subscription but at the beginning it should be comptible with my tablet first.Thank you.

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9 months ago
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Adam ChasenBeginner
posted in Ask The Community
How do I change preferences for mouse and trackpad?

I do not like the default ways I am supposed to scroll using mouse. I want to use the wheel to scroll. How do I do that?

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9 months ago
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Sarah.WrayNew Here
posted in Ask The Community
Need help - unable to @ mention my name

Hi. I use miro with external partners and they are not able to @ mention me. It isn’t an issue within my company to @ mention me, but my name will not pull up for my external partners. They have no issue tagging my coworkers. It seems to be an issue with my name specifically. Any tips?

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Robert Johnson
9 months ago
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AzizbekBeginner
posted in Ask The Community
Mind map coloring

When I try to fill “Кр1” in mind map it changes all subsequent branches into this colorI think it is not correct.Will it be resolved?I’m coloring with yellow only themes that I’m learning nowand I want to fill with red very heavy disciplines 

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9 months ago
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Vadim 31415956New Here
posted in Ask The Community
[RESOLVED] The main panel disappears

Error and disappearance of the top toolbar.1) Click search2) Go to the found table field3) Go to cell editing mode4) Without leaving the cell editing mode, click search5) The top panel disappears. To get it back you have to refresh the page

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Robert Johnson
9 months ago
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Rinat IskhakovNew Here
asked in Ask The Community
Как можно отменить предыдущий выставленный счет

Добрый день! Мы зарегистрировали учетку, купили тариф на 5 members. В процессе работы в итоге получилось что мы добавляли дополнительно members, но этого не подозревали, так как есть люди которые с досками работают, но их нет в members. Т.е. мы думали что раз купили 5 members программа и не даст больше members добавить и даже об этом не задумывались. В итоге приходит счет на 207$ за 16 members, 11 из которых никакой работы не проводили в качестве members. Мы не согласны с этим счетом, готовы также далее оплачивать за 5 members и работать дальше.Как можно отменить счет на 207$ и оплатить за количество members которые мы изначально заказывали?

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Robert Johnson
9 months ago
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NicolasKNew Here
posted in Ask The Community
Import SVG purges links

I have an SVG graphic that includes links.After upload into a miro board, everything is fine with this graphic, except that all links are missing.Is this expected behavior?

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9 months ago
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MirroMirrorBeginner
posted in Ask The Community
Shape Bug in Miro App: Cannot resize anymore; subsequent shapes have same size

In the miro app (not browser), drag a rectangle to the board resize the rectangle as narrow as possible the resize handlers disappear => one cannot resize the shape anymore drag another shape to the board (e.g. square) it is as narrow as the rectangle before  this is imo quite severe because all shape I drag to the board a) are as narrow as the original rectangle b) are not resizeable => one has to go to maximum zoom, then the resize handler re-appear 

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9 months ago
Dejan Matunovic
Dejan MatunovicBeginner
posted in Ask The Community
Audio and Video upload option

Why the idea of uploading audio files is not resolved after so many years?I sent e-mail to Miro back in 2018 about this and they told me it would be soon.There are many of us who use your site to make movies and games. This idea has 130 votes on forum, but consider that there are ideas not that useful and have many more votes.Let's take this as a serious step forwardMiro would be on a much higher level if there was an option for audio and video upload.We use your site every day, and as a film makers with this option we would speed up our work. 

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Dejan Matunovic
9 months ago
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pook
posted in Ask The Community
Board created using miro lite not unlocking when I create an account

I made a board using miro lite (web whiteboard) almost a week ago, meaning it is soon going to be deleted. I am seeing this screen when i try to access it:When I pressed sign up and made an account it reloaded the page and gave me the same warning and would not let me access the board. Same happens when I press the sign up button and then sign in.Extra details:I do have cookies enabled for miro I shared the board with someone who had an account Is there any way for me to access the board or at least export it?

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Robert Johnson
9 months ago
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Wendy SolísNew Here
posted in Ask The Community
Issue creating smooth circles

Hello community, I'm using Miro and since yesterday I've been experiencing an issue. When I try to add a circle shape, it doesn't appear correctly—only a square shows up with very little thickness. Is anyone else experiencing this? I'm on the free plan

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Robert Johnson
9 months ago
Dariha Erketaeva
Dariha ErketaevaBeginner
asked in Ask The Community
How to create semi-circles?

Hi all, I’m struggling with creating semi-circle shapes? Grateful for any tips!Thanks, dariha

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9 months ago
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Sheri PoulsonBeginner
posted in Ask The Community
[RESOLVED] Figma Miro plugin not loading all our boards

The Miro plugin for Figma works ok, but in the last couple of days, it won’t load all the boards we have and it used to. I’ve tried using the Miro plugin in both the browser & the Figma desktop application and it just doesn’t work. I’ve logged out of the plugin and logged back in which didn’t change anything. I’m not able to uninstall any plugins with Figma (no idea why) so I’m not able to test that. Need to get this working ASAP. Any suggestions?

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9 months ago
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Anastasia 123New Here
asked in Ask The Community
Refund issues

I worked on Miro free, but in the free plan I could not work with 4 boards, so I decided to pay for 1 month of Miro to be able to have more opportunities for working, and I would cancel after paying to not continue paying for more months. But an error ocurred and I was charged THE WHOLE YEAR. Please, help me return my money. It was a mistake.

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Robert Johnson
9 months ago
Robert Johnson
Robert JohnsonVolunteer Community Moderator
posted in Ask The Community
[RESOLVED] OAuth 2.0 Jira Cards app set up - Jira cloud change not syncing to Miro board card title

As @Fergus Watson pointed out in this post, as November 21, 2023, with an OAuth 2.0 configuration of the Miro Jira Cards app, changes made in Jira are not being pushed to the Miro cards on the board, or at least not until the Cards are opened on the Miro board. This is not the experience I had with OAuth 1.0.@Callum Jefferies - Tagging you in here as you were mentioned in the other post.I have opened a Miro support ticket # 641974 and shared a video of the behaviour I am seeing.I will update this post as I hear back from the support team.

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9 months ago
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Lisa FosterNew Here
posted in Ask The Community
Click and drag gives me carpal tunnel. Is there an alternate way to use Miro?

Miro board is such a beautiful interface but I can’t use it because after an hour it brings back my carpal tunnel! Is there a way to navigate and move boxes through keys or clicks instead of pressing down and dragging? 

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9 months ago
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LegemaineNew Here
posted in Ask The Community
Chemical symbols

Has anyone used Miro for brainstorming chemical structures? A lot of the innovation workshops we run will be around suggesting new structures. We have software that can draw a structure and render as an image but post-its only support text?

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SunCrop Group
9 months ago
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Sherry PenoffNew Here
posted in Ask The Community
Suddenly can't change the text in the story map boxes

I am evaluating Miro to use for story mapping for Gerdau, and when I first downloaded the product, I could enter text in the text boxes and the sticky notes. When I went to download it as a PDF, suddenly I can’t enter text in the text boxes or sticky notes. I added a frame as part of the share process. When I couldn’t share, I deleted the frame. The only place where I can enter text is if I add a comment.Just prior to this issue, was when I tried to take an example of a story map to share with my PO to see if this is something we want to use for story mapping. I tried editing an existing text box/sticky note; adding new text box/sticky notes. I made sure the objects weren’t locked. I can add text to comment boxes.

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Robert Johnson
9 months ago
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codekilnBeginner
asked in Ask The Community
Specific Miro board suddenly won't load in any platform (incognito web with no extensions in multiple browsers, iPad, mac ARM desktop)

I have an important miro board in a paid team that was working perfectly for the past few months (with the exception of a few service blips at status.miro.com). This morning, after logging in to give a presentation, it wouldn’t load for anyone, including: incognito mode in firefox, safari, and chrome freshly downloaded desktop app on Mac ARM iPad app  The UI won’t even load: I thought perhaps miro was having an incident, but the status of the site is operational - https://status.miro.com/Here’s what I tried: duplicating the board exporting the board and importing it multiple browsers with incognito mode and extensions disabled multiple platformsI’ve read through the instructions to contact support, however, even though I’m on a paid team with 90+ users, I do not see the Contact Support button mentioned at https://help.miro.com/hc/en-us/articles/360020185799-How-to-contact-Miro-Support#h_01HAPCDRV24JZB5KMV9D731C29, nor do I know the details of our team’s contract with miro. So, given th

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9 months ago
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Minny LeeNew Here
posted in Ask The Community
Chatting window - size

Chatting window size are needed to be adjustment by user. When I would like to share it to other team members who were not joint that Miro page, it can be shown whole communication history, but as chatting window can`t be bigger, I need to drag and copy for sharing. Some times it works, but some times it`s font and detail was mistaken for sharing in same mood. Please let me know whether I can adjust chatting box size. ggtarget@ggkorea.co.kr  Thank you so much, best regardsMinny

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9 months ago
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CosimaGVLNew Here
posted in Ask The Community
My Talktrack give a playback with no sound

Hi,i want to use Talktrack in my Retros and Presentations and i just start to play a bit around with Talktracks. My problem: even though i record the Talktrack with the right micro & camera once i playback the video there is no sound. And no: mute is switched off and yes, the volume is turned on What can be the solution?Looking forward to hearing your comments on this

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Robert Johnson
9 months ago
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PlebNew Here
posted in Ask The Community
account Billing

Hello, I am writing to complain about an unexpected charge that just occurred on my credit card by Miro.Late last year December, we got into the miro startup program and were given a $1,000 credit that was supposed to last for one year. but today I got a billing of 343 that was charged to my account one month after the so-called credits were given to us. my account is currently upgraded to a year plan. how come there is a charge that is not being sent to me 1 month after the program? the money is super important to us and we would appreciate it if it could be reversed. please look into this and get back to us please Looking forward to hearing from you Respectfully Elyan

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Robert Johnson
9 months ago
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IdeateplusNew Here
posted in Developer platform and APIs
Problem: I want to copy board from one account to another team account via Miro REST API.

Hi @Miro Developer Relations I am trying to copy board from one account to another team account via Miro REST API. I tried two approaches to solve this problem see below:Approach 1: I used copy Board API but getting 403 Forbidden error if i am using v2.0 API.Approach 2:1. I created blank board to other team member account via Create Board API.2. I get all widgets from one board which is exist into another team account via List All Widgets API via v1.0 API.3. I tried to create all widgets into newly created board but getting error like fontFamily key or createAt,createdBy is not supported into rawJSON  via v1.0 API.So i am stuck into that please suggest the solutions of above problem which i am facing at my end.Thanks. 

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Josip Janzic
Mironeer
9 months ago
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