Questions & Ideas

When you click present in top right corner, you get full-screen. When you select a slide, and click the present option that appears above the specific slide, you do not get full-screen. (still keeps browser URL, bookmarks, etc..)

I have this same problem as here, where the solution was to create a ticket.The email link says:Hmm, that didn’t workThat page can’t be reached, but if you double-check it, we’re happy to try again.[error] "0af36aed-ef54-44ad-b179-fd95562c99da" Is there another way to extend the education plan, or should I re-apply, or do I need a ticket created?Thank you!

Hello, good morning, I am working on a MIRO Board, specifically with an Org Chart. The idea is to keep adding layers by Roles, that is, so that every time a user selects a specific layer, all the people in the organization with the same Role are shown and selected. The other day it was working fine, but since yesterday, every time I try to move a contact to a specific layer, it modifies the organizational chart, either deleting contacts from the branch below the selected contact or moving other cards, and honestly, I don’t understand where the error is.

Hello !My Miro Education Plan is expiring today, and the renewal link provided to me is unfortunately not working.Error "6ea15a5c-d75b-44a4-86a8-e9b4de17e8d9" I am still an eligible student and I would like to renew my plan. 

What is phone number I can use or email I can write to get direct support the forum is not working for a blocker I have? 

Hello,A few days ago, I submitted a request for an education account. I am a teacher at a vocational school. Unfortunately, no one has responded and the account has not been activated. What can I do to speed up the process if I cannot contact support by email?Thank you for your answers.Best regards,C. Brand 

I wanted to export pdf a relatively large board and in the future larger. However when I frame, a lost of objects are lost?? How to resolve this?Right now, only paid feature I need in Miro is the ability to export PDF to the size of the board. I subscribed for 2 months even knowing I only need it during the export pdf / jpg. Will subscribe again when this is fixed.

Hi,I’ve recently noticed a change in the Miro API behavior regarding frames.Until about a week ago, frames created in the UI using the “Mobile”, “Tablet”, or “Desktop” presets were returned from the API as items of type frame. However, since yesterday, these items are no longer returned as frame - instead, the API now returns them as prototyping_screen.There’s no mention of this change in the changelog, and the API documentation for Get items on board still lists the possible item types as:app_card, card, data_table_format, document, embed, frame, image, shape, sticky_note, text, doc_formatwith no reference to prototyping_screen. Could someone from the Miro team confirm whether this change is intentional?Will there be other related changes to item types, and when can we expect the changelog and documentation to be updated?Thanks in advance.

Hi all,In the past I duplicated boards in Miro without having problems. This time I wanted to duplicate a board and getting an error “Sorry, something went wrong”. Also tried to backup the board and import it again. A backup of the board is possible without getting an error but reimporting the file is not possible and I am receiving the error “File is not a valid backup”.Could you please help me, why duplicating the board is not possible?Board has <200MB file size. I am the woner of the board.

I just updated Miro through a prompt on the desktop app and it stopped working because “You have macOS 11.7.10. The application requires macOS 12.0 or later.”  The update was through a prompt in the app, which I could have avoided if I was informed of the potential risk or it could not have simply happened if I downloaded fresh installation file from website, so it is quite a disappointment to find out about this issue now.Is there a way to re-install an older version of Miro desktop for mac?Thanks.

Dear Miro Team,I am writing to you regarding the subscription plan. Recently I've found your wonderful platform. As a Ukrainian, I found out that Miro provides free access to subscription plans for Ukrainians. I haven't purchased any of the plans yet. So I would like to know what I should do next.Thank you in advance,Roksolana

I am using the Miro Mind Map template to capture branching/form logic. I’m new to Miro so not super familiar with the right terms to use to illustrate my issue, but I’m trying to add a question between other questions in my mind map/tree and I can’t do it. I watched a 13 minute tutorial that said that you should be able to click into the node under wich you want to add a new node and with the cursor blinking tap “tab” and a new child node would be added, but this is not working, regardless of whether I’m using Safari, Chrome or desktop app. Instead, what’s happening is it’s creating a sibling node to one of the child nodes already there. Again, not using the right terminology I’m sure, but this seems like a pretty fundamental/basic capabilitiy, and I’m not sure what I’m missing. Does Miro offer experts to troubleshoot things like this? We have an enterprise license and I’m concerned that I can’t find help beyond posting a question in the community. Can anyone assist?

Hello, Our organization is in need of updating email aliases for user accounts inside of our Enterprise Plan. We have gone through the help documents and have had users try manually updating their emails. This resulted in failures, and they were unable to complete this process. I am the admin for our Miro plan; I was able to complete this process for my account. Not sure of the differences in doing this, just the experience we have seen. From reading online, there is no way for the Miro admin to update user emails for them, it has to be done by the user. Is there a way around this so we can get these aliases updated? Also, we have looked for a Miro support email and have been unsuccessful, and we are not sure who to reach out to at this point (there is also no listing of who our contact person for Miro is) - if anyone could help us/point us in the right direction, we would appreciate it! Thanks,   

Want to be able to share a board internally in my organisation (1000+ people) and have just one level of access, which is to add and edit sticky notes.I don’t want people to have to sign up or in, just to add their name if they wish to.

I want to cancel my subscription for the NASA Space Apps Challenge, as I thought it would automatically cancel after a month, and now they are trying to charge me for a month I don't want (the charge was made 2 hours ago).

Hi, I created a free plan as an individual working within my organisation and created a couple of boards, only to discover my organisation already has a Starter Plan ...if I am added to the Starter Plan can I be sure I won’t lose the boards I created in my free plan?  Thank you

As part of the enterprise level partnership, I’d like to add ideas on behalf of our broader team of consultants/facilitators if Miro has any plans to incorporate below ones in the future.Being able to re-open Miro vote after it is completed. Example, someone missed the vote, but you want to include them without everyone having to start over. Being able to export the voting results.

Hello all,I have set a fixed test font, but still every time I write in a text box, the box starts to move up. How to stop it? I don't want to lock the box because it is collaborative, I just want the text box to stay fixed where I put it.Thanks!

Any tips of using documents, when I create a document, it can be massive and take a large space  (long and thin)on the canvas. If insert just a document will it be able to be read by the AI tool?

Hi, Can anyone tell me the easiest method to invite guests to collaborate on one board within one of my teams. I need them to be able to download documents and upload images but everyone struggles with this. this is why I bought the paid plan. Also when I have tested it on a mobile device, I don’t see an upload option in the blue plus sign? I also don’t want the guests to have access to other boards in my team, and am not sure how to prevent this?thanksJenny

Dear Support team,I have sent an email regarding the billing issue 3 weeks ago. Also, sent 3 reminders. All of my emails were ignored, no response from Miro. Please respond to my emails.Thanks.Chingiz

Hi Everyone, I have been having issues with a sticky capture server issue which doesn’t allow me to upload an image on a board. When trying to request for support it was super confusing and the intructions are not updated. I will submit a form directly but I think is important that this gets addressed for anyone else needing help. I have wasted quite a bit of time on trying to figure out how to get help and followed instructions that took me nowhere. See attached image. Learning center does not include a “Contact support” option as suggested on the how to description. Thank you

Hi Folks, i need some help im Currently Studying at a University that doesent have an Student E-Mail, but you need one to apply for the Student price plan. Can someone help me to get a ticket so i can show someone my accreditation ? Grateful for some help 

I have a paid license. Yesterday I was able to embed a few Google sheets into my board. Then there was an outage and Miro wouldn’t load, and now I’m no longer able to embed the sheets.My Miro board and Google Sheet are both shared so anyone with the link can view.In the sheet I’m doing share / publish to web / embed tab, pick the tab I want to share, Publish.It shows me the iFrame code. I copy that info a document and add some additional parameters to control how it’s displayed:&single=true&widget=true&headers=false&chrome=false&rm=minimal&embedded=true" width="700" height="1000"  have tried removing single=true, have also tried /d instead of the default /d/e in the URL. Have tried /embed and /pubhtml.This was working and I still have three sheets displaying in Miro after following this procedure (had single=true and /d/e and used /pubhtml). Now I’m getting the error “Sorry, the file you have requested does not exist”, although in that object showing that error,

Hi Miro support, We have been having issues using Miro on the Desktop app and also on the web browser. The web browsers that we use to use Miro is: Chrome and Safari. What we use for Miro is Apple Macbooks and some users use Windows HP laptops. We are seeing that Miro Crashes at least 3 Times a day some some Macbooks and more on Windows. Could you provide us with what we can do to Minimise this issue. What are the recommended specs for Apple and Windows products?We have reached out to your support chat and told us to log a Community post for support, as we are still getting issues now after looking at the guides that you have on your Website.Thanks