Questions & Ideas

I’ve been designing a new workshop that makes extensive use of the (relatively) new flip cards feature, but am encountering some strange behaviour that might be a bug. Essentially, if you use any transparent elements, like an empty box with a dashed outline to contain the cards, the ‘flip’ button won’t respond if the cards are not in the front layer.   Normally, if you’re using this sorts of transparent elements, they become non-reactive when locked. This means that even if they are technically ‘in front’ of other elements, they are ignored so you can select and move the elements ‘behind’. This makes sense to me since a locked element clearly isn’t intended to be selected and moved. But I expect this to translate to interactable buttons, which it seems not to. So while I can still select and move these cards, I cannot flip them. There is no user feedback to understand why some cards can be flipped and others can’t. The solution is to ‘bring to front’, which generally isn’t a major issu

In the boards of my “education team” it is no longe possible to upload talktracks. One can record talktracks but when it comes to an upload the message: “talktrack upload failed”. Anyone an idea?

Hi,  I have an issue with the connection lines and arrows. When scaling higher than a certain percentage, the lines grow and arrowheads grow thinner and thinner in width proportionally. And when Ii scale it smaller, the line grows wide proportionally. A wish would be: when I scale my connection line (with arrowhead) it stays the same width in proportion to it’s length. Here I go from 80 % zoomed in to 11 % zoomed out and back again:  

I have an issue, I am not the account holder for some reason. I have no idea who the account holder is. Do not want to continue of the plan with this volume of seats and don't have the option to not. Have only one or two boards that I would want to transfer to my own account with just one seat potentially. Wasn't planning on paying $75/m right out the gate when we are trying to figure out if this will be a usable tool for our team. 

Hi there, I have a query as me and my team seemed to have lost access to a board and also have issues with trying to log back into the account. It has been a while since we accessed this account and we're wondering is there anything we can do so we can get back into the account and see the boards we have there as we don't want to lose the content that exists within the account. Does anyone know what would be the best next steps? We have a free account and I believe tickets support can only be submitted if you have a paid team account. Will we be able to get the support needed if we switch to a paid plan?Thanks a lot for your help!

Hi everyone,I’m curious if I can submit an idea for hosting an event? If yes, how?Many thanks

When pinching with two fingers on the Magic Keyboard trackpad, the workspace doesn’t zoom in or out. Instead, the entire Miro app window is being resized. Use iPad Pro 13 with Magic Keyboard

Hello, Miro Team informed me that my current education plan will expire in December 2025. But I need this plan for at least another year, because I am still a university going student. The link that Miro Team gave me in the email to apply for the plan extension is not working. So, I am wondering what should I do?I will be grateful if you help me.Thanks.-Ashraful.

Hej!I have a board that belongs to a Space, but is doesn´t show up in the list of boards of that Space. I can only find it because I have starred it, and under “Recent”. Nay ideas why it doesn´t show up i the Space it belongs to?

Good afternoon, 4-5 hours ago yesterday I accidentally deleted two boards. I can't go into the trash because it's paid. I can't pay in any way because I'm in Russia. There was a paper on the board that I had been working on for several weeks. Please restore everything that I deleted on 02/18/2025.

Hi,my board was deleted and I can’t restore it even though I am the owner.Here is the link: https://miro.com/app/board/uXjVJ7JCLrE=/I urgently need this board for my bachelor project.Could you please restore it for me or re-enable access?

Hello Miro Team,I wanted to share some feedback regarding the recent email invitation to submit a G2 review in exchange for a gift card. I have been a paid user of Miro for many years and I’m currently on a free account through work.I submitted my review promptly after receiving the email and took care to provide honest and positive feedback about Miro, as it has been an essential tool in my work for years. However, I noticed that G2’s AI editing process removed many of the positive remarks I originally included. These were comments that, in my opinion, would have highlighted Miro’s strengths and could have influenced potential new users.Additionally, I have not received any communication regarding the gift card mentioned in the original email. Could you please clarify the expected timeline or next steps for this promotional offer?I assume this promotional offer was legitimate and not a some kind of review-bomb attempt from the Miro team, right?  

Hey all, I created a board. When I try to access it on a different computer however, it’s empty. Same thing happens when I create a copy of my board. Can anyone help me with this? ThanksMax

Hello Miro Team,We are documenting organizational processes in Miro, structured by department teams and spaces.In some cases, the same process is applicable to multiple departments,Our question is:What is the recommended way to document such cross-department processes in Miro? Should the same process be duplicated into multiple department spaces? Or What is the industry practise? Also, there is another problem in it. Imagine if you tell me some solution for it. If suppose that process will be updating,There will be version changes there. So your solution will be also tackle the version changing. We’d like to align our structure with Miro’s recommended usage patterns.Thank you.

Hello Miro Support Team,I was granted access to the Business Plan as part of the free program for users from Ukraine. However, I still see a notification saying that my Business Plan trial will end in 7 days and that the subscription will start on December 24, 2025. i attach the screenshot.Could you please confirm whether this message is correct and whether my account is still covered by the free access for Ukraine? I just want to make sure everything is set up properly and that no charges will be applied.Thank you for your support.Best regards,Kateryna  

Hello everyone! As the title suggests, I’m looking for a way to get the sections of a space.We need to show a list of boards belonging to a space outside of the Miro dashboard, and I’d like to organize them into folders or sections the same way they appear inside the space.

Hello Miro Team,We are using Miro to document end-to-end processes for all departments in our organization. Each department is represented as a team, with spaces for function-level grouping, and boards used for individual processes.Our question is around governance and measurement:Does Miro provide (or recommend) any standard approach, dashboard, or KPI model to track: How many processes exist per department How many spaces created How many processes are documented vs pending Overall process documentation completeness If Miro does not natively support this, what is the recommended industry best practice?We want to ensure our approach aligns with how Miro is intended to be used at organizational scale.Thank you.

Hello,We used to have a miro admin who left the company. Now I’m the admin. When trying to delete the user of the previous admin (who is not admin anymore) I’m getting an error saying that I need to have another admin instead. We currently have 2 other company admins set.How can I delete the old user and release the license?

I have created a miro board with quite a few different tables and have been structing the rows whereby some rows have child sub rows. I was able to expand and collapse the parent row to show/hide the child sub rows, however I am now no longer able to do so and don’t know why. My child sub rows are also no longer appearing underneath their parent rows so my table rows look messed up.If I right click on a row I also used to be able to select an option to add a sub/child row but i no longer have the option now?If I select the ‘Hide Fields’ button on my table and select to show the Parent and Child (rather than hide them), my child rows are indicated correctly but are just not appearing structured as they used to i.e. they are not shown under the parent field correctly.Is anyone able to please help ! Many thanks

Hello! Is there a way to save my most used templates to allow for quick access? My most recently used templates used to pop up whenever I clicked on the templates tab. However, starting today, this no longer happens. I’m only seeing the option to create a new template. I don’t want to do that. I just want to use a template that is already available. “4x4 Left Header Black” is basically the only template I use regularly. I see this post mentions the ability to sort templates. In the post, “most used” was an option. But now the only options seem to be “recommended”, “popular”, and “newest”. Just thought I’d check in. Thanks!

Hi All, I am trying to figure out how I can create a new group within the Project Timeline widget. I found an article on how to edit a group and add fields to that group, but is there a way to add a brand new group? 

Hi,I tried to change the invoice currency using the new feature “Switch currency” in Billing section, but when I hit the link, I received an error page. See below.  

Dear Miro Team,My name is Regina, and I am an English tutor in Ukraine. I have been using Miro for my online lessons for several months, and I find it an excellent and highly effective tool for collaborative teaching.Currently, I am a member of an existing student team. However, I need to create my own separate team for a new student, but the platform repeatedly directs me only to paid plan options (Starter, Business) and does not show the standard Free Plan option to set up this new group. To effectively manage separate lesson boards (given the 3-board limit per team on the Free Plan), I urgently need to create my own dedicated team space.I am aware of Miro's wonderful support for Ukrainian educators. I would be immensely grateful if you could consider me for any form of educational support or access to an upgraded plan, which would greatly help me continue providing quality lessons to my students.Thank you for the support and for your amazing platform.Best wishes, Regina

How can I connect to more than one organisation of Azure DevOps. Do I need to create a separate team per instance?

Hello Miro Support Team,I need clarity on how guest access and license consumption works in Miro, specifically around edit permissions.Scenario: I invite an internal organization member using their email ID. This is their first time accessing Miro in our team. While sharing a board or space, I directly assign Can edit permission. In some cases, this works without immediately consuming a paid license or prompting for an upgrade. Questions I need clarified: Does granting Can edit access to a guest user always count as an editor seat, even if no immediate charge or seat assignment is shown? Is there a temporary or free editor allowance (trial, grace period, or limited free editors) that explains why edit access sometimes works without cost? At what exact point does Miro enforce license consumption for editors? Number of editors? Type of plan? Trial or grace-period conditions? If a user is first added as Can view (guest) and later upgraded to Can edit, does this a