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Question

Billing issue

  • 22 June 2024
  • 3 replies
  • 27 views

Hello!
 

I've been using Miro for at least 3 years -- it's simply the best!
 

Every year I renew my subscription. I work on my own, my team consists of  only

me, I invite my clients just as viewers or editors.
 

I have a question though:

Today I renewed my year-subscription -- I paid 192$.

But I see I have to pay 113$ more -- and I don't get how did this occure. 113$ -- what for? 
 

Maybe my English is too poor to undestand 🙂 I googled all the words but still have no idea what does all this mean.
 

Please, clear this up! 

3 replies

Robert Johnson
Userlevel 7
Badge +12

@Alina Shvedova - Billing questions should go to the Miro support team.

You can open a Miro support ticket by following these instructions:

https://help.miro.com/hc/en-us/articles/360020185799-How-to-contact-Miro-Support#h_01F010RXA0E1S9C0WFQYX75R6C

After you have selected Contact support from the Learning Center, select Billing & Subscription → Billing & Payments / Other.

 

contact_support_in_the_Learning_center.gif

Visual Thinker | Volunteer Community Moderator
A
Badge

I've selected   Contact support from the Learning Center but see no Billing & Subscription. That's all I see.

How can I reach Billing & Subscription? Are there any other options? 



 

Robert Johnson
Userlevel 7
Badge +12

@Alina Shvedova - When you click on Contact support from miro.com and and taken to help.miro.com, you should be automatically signed in to the support site, however, I am still seeing Sign in in your screenshot:

 

… when you should be seeing something like this:

 

Trying clicking Sign in, and then switching back over to your Miro dashboard where the Learning Center popup should still be open and clicking on Contact support again.

Visual Thinker | Volunteer Community Moderator

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