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Question

Payment charged but Starter subscription not activated

  • Nov 9, 2026 1:11 PM UTC
  • 1 reply
  • 3 views

 

Hello!

I purchased a monthly Miro Starter subscription for $10 on November 9, 2026.

My bank confirms that the payment was successful. The amount charged was 460.83 UAH.

However, my account still shows the Free plan. I have not received an invoice or payment confirmation email.

My team name is spaneng.

Could someone from Miro’s billing team please help me locate this payment and activate my subscription or issue a refund?

Thank you!

1 reply

Eca
Mironeer
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  • Mironeer
  • Nov 9, 2026 1:45 PM UTC

Hi ​@Katia Kuzenko 

Thanks for reaching out! I’ve converted your case to a Support ticket, and the team will follow up with you there.

Please note that the team is currently handling a high volume of tickets, so the response may take a little longer than usual. Thanks for your patience!