Hi, I have a problem with subscription. I had a subscription for one member (myself) and shared the board with the guests who ARE NOT paying members. I’m a tutor and use boards to create lessons, so my students are supposed to enter my boards as guests. But each time I share the link with them, Miro adds them to the team members list, and now because of that my subscription is not 10$ but 38$?? Deleting the students from the members list now doesn't help in decreasing the price, but I’m absolutely not paying 38$ for the subscription that I used alone all the time. Does anyone know what to do in this situation? I don't know how to contact Support either
Question
Paying
+13
https://help.miro.com/hc/en-us/articles/7045408248594-Visitors-guests-and-members
You will use the Anyone with the link section of the sharing windows to allow visitors/anyone with the link the proper access:
Downgrading your paid licenses
You should have an option in your subscription Billing settings to change the team size (i.e., the number of licenses/seats your are charged for):
Contacting the Billing Support team
For a definitive answer, and a refund, since you are using a paid Miro subscription, you can open a Miro support ticket by following these instructions:
Note: For Billing related questions, after you have selected Contact support from the Learning Center, select Billing & Subscription → Billing & Payments / Other.
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