Questions & Ideas
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Re-creation account (Google autorization)
Good afternoon, dear Miro team!Today I tried to log into my Miro account through Google. The process went like I was creating a new account. After logging in, all my boards and all my work disappeared.I didn't receive any email notification.How do I recover my account with my boards?
Charged for Free Account
Hi,I’m on a free Miro account and just looked at my bank statement and Miro has been charging me for every month since February this year.Sorry for posting this here as I couldn’t seem to find a way to for a free member (who is paying) to contact anyone in customer service.Is there a way I can contact customer service to find out what is going on here.Cheers
Hi all, We use Miro at work, the entire company is on it - amazing but it’s getting hard to organize.We have Projects which helps us organize, but ideally would need more detailed Folders or Projects within Projects.Is this something Miro are working towards?We ‘Star’ boards also, but as we work within seasons (fashion) we’re all using about 15-20 Miros at one time.Thanks!Luke
How to find a project without members
Hey all. There are several projects that are created by our former HR rep but since she left there isn’t anyone that can see the project anymore. Is there a way, within the consultant plan, to see these project or invite people to these projects? I’ve found that it is available for the enterprise plan with Content Admin permissions but maybe there’s something I can do without changing plans? https://help.miro.com/hc/en-us/articles/360012777280#h_620e969a-21ea-47bb-a6d4-16707f655005
Text Alignment Issues Still Persists
I’ve used Chrome, Safari, and the Mac Desktop app, and in each I experience the same text alignment issue: many text blocks are cut off and I’m forced to go in and delete and re-type a letter to reset the alignment. I noticed another topic in the help center was marked as resolved a year ago, but that doesn’t appear to be true…
Does Miro oAuth API support Basic Auth for passing client credentials?
Hi,For Step 3: Exchange authorization code with access token of the Miro OAuth 2.0 authorization flow, does the https://api.miro.com/v1/oauth/token API endpoint support passing the client_id and client_secret values via Basic Auth? We’re currently passing them through via the request body as x-www-form-urlencoded parameters, but would prefer to update it to use the “Authorization: Basic xyzxyzxyz” header instead! I’ve tried to do so using my Insomnia client to generate a POST request to the https://api.miro.com/v1/oauth/token endpoint with grant_type, code, and redirect_uri passed in the body and client_id and client_secret base64 encoded and passed via the Basic Auth header, but am receiving this 500 error in response: Is this possible? Thanks,Josh
Admin Account without costing License
Is there a way that I as an IT Admin, can have a Miro Account on our company account used for Administration, however, since I am not using Miro for other purposes, not have to be charged the monthly license fee?I know other services that allow for an Administrator, but can revoke the actual License.
unable to invite guests to Enterprise plan (I'm admin)
I'm admin of a company with an enterprise plan. I would like to share a board and inivite a specific guest as editor. I've read the articles about collaborating with guests and set the team settings to "allow guests". Still the invitation doesn't work, I always keep getting the popup message that I have to add the person to my team. But I just want this person to be guest on the board (as editor, not only for commenting) and not to be part of my whole team. Am I missing something? Are there further settings that need to be changed?I’m admin of the whole company, so I have access to all the settings.
Endless loading status on a single board
Hi there.It’s been a full day that one board of mine is stuck on an endless loading (see image below).Other boards works fine, except that one. Anyone knows how to fix this?I already checked internet connection, reset application data, uninstall and reinstall the app. But still the problem exists. I have an educational plan so I can’t create a support ticket. Hope to find some answers here.I run Miro from Desktop App on an Intel powered MacBook Pro.
PDFs being truncated on import
I have multi page PDFs that I’d like to use within Miro. Upon importing I see the document for a split second as it should be viewed, before it is truncated and becomes unusable. In my case please imagine a multi page balance sheet with multiple line items spanning the page, and signatures. After importing I get some of the numerical values and the signatures, but the descriptions and notes are gone. I have tried exporting as a PNG as recommended from another post, but this does not give me visibility beyond page one for any document in the miro board. What’s frustrating here is that Miro gives visibility of my document for about two seconds as it should be viewed, before converting to the truncated version of that document. The document is saved in Miro as both the PDF and PNG retain their content when downloaded from Miro. Please allow multi page high detail PDF documents to be able to be imported properly into Miro. Thank you. -Nate I’ve pulled from this from the web and this con
Cant create videochats and miro refreshing all the time
I'm having some problems when using Miro with my students, first of all, I used to be able to create videochats, but now, when they enter my videochats, their board becomes all white and they can't hear me.... I have been using miro for 2 months and this started 3 weeks ago and the temporary solution is for me to enter the sessions that they create, this seems to be fixing it, but it would be great to be able to make videochats again. The second problem is with a specific student: our sessions are always breaking down because her miro shows a sign saying "Our webpage had a problem and it's going to refresh the page" This happens every 5 minutes. Do you have any advice/solution?
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