Questions & Ideas

Hi!I have a situation. When someone creates a new Space, if the person marks this space as private, not even Company Admins know that that Space exists. Because it does not appear in the navigator.Any ideas?

Dear Miro Team,I hope you are doing well.My name is Valerie, and I am a volunteer English teacher from Ukraine. I am reaching out because I understand that Miro provides support to Ukrainian users affected by the war, including access to free subscriptions. I would be very grateful if I could be considered for this support.I have been teaching English on a volunteer basis for the past two years, and Miro has become an important part of my teaching routine. I use it every day as the main platform for my lessons, and it has genuinely become a tool I rely on. However, I have recently started running out of space. My students require multiple boards, while I am also studying at the same time, so my budget is currently a little tight. Given the current situation, paying for the subscription would be quite a challenge for me right now.  A few days ago, I learned about your program and decided to reach out.I would greatly appreciate it if you could consider my request. Please let me know if y

Dear Miro Team, I am writing to you regarding the subscription plan. I have been using your wonderful platform I guess since 2023 or earlier. I've been enjoying it for all this time and was amazed how your team’s progressing and upgrading all the functions and I assume it's perfect for me. I wholeheartedly recommend it for all the newbies in the area of teaching and my students use it with a great pleasure. As a Ukrainian, I found out from my colleagues that Miro provides free access to subscription plans for Ukrainians. So I would like to know what I should do next and how to get those perks.  Thank you in advance for your answer! Sincerely,Valentyna Pozhydaieva

Hello,I am a teacher at an accredited public secondary school in Poland. I would like to apply for the Miro Education Plan, but my school does not provide teachers with institutional/educational email accounts.The Education application form requires an “Educational Email” and does not allow me to proceed using my personal email address.According to the Miro Education Plan documentation, applicants without an educational email may provide proof of affiliation with an educational institution. I can provide documentation confirming my employment at the school.Could you please convert my case to a support ticket for manual verification of my Education Plan eligibility?Thank you.

having trouble adding images does anyone know how to fix 

Hi! I am trying to embed Google docs, playlists, and other things in my Miro board. It seems like Live Embed is mentioned as a feature on the free plan, but I’m not able to. Which plans allow you to embed content like this? Thanks! Mitra

how do I change ownership of a board is the owner is no longer working here 

Hello, I am creating a timeline and would like to move all children items when I move the parent. Currently only the parent item moves, and the children remain in place.Is this supported or am I missing something obvious?

Hello Miro Support Team,My name is Anastasiia, and I am an English teacher from Ukraine.I have been using Miro for my lessons with students. More than a year ago, I contacted Miro Support and was granted free access as part of the support provided to Ukrainian educators.I would like to ask if it would be possible to extend or renew this free access for my account. I actively use Miro for teaching and would really appreciate being able to continue using the platform with my students.I would be happy to provide any information or verification you may need.Thank you very much for your support of Ukrainian educators. 🇺🇦Best regards,Anastasiia

Hello Miro Community Team. My student account recently expired, and I just completed the reverification process. However, the system has split my email into two duplicate profiles and created a completely fresh workspace. I am locked out of my original team's boards. When I click my original board link, it says 'No Access' and asks the owner for permission. Because I am stuck in this broken state, I cannot access the in-product support form. Could a community moderator please manually convert this thread into a support ticket so the backend team can transfer my board ownership back to me? Thank you!

 Hello Miro Team!My name is Anna, and I am a Ukrainian German language teacher and online tutor. I use Miro regularly to create interactive lessons, visual materials and engaging activities for my students.I would like to kindly ask whether it is currently possible to receive free Premium or Education access as a Ukrainian educator, as part of Miro’s support for Ukrainian users.I would be happy to provide any information or documents confirming my teaching activity if needed.Thank you very much for your support and consideration! ❤️Best regards,Anna 

I'd like to cancel my subscription, but i cant figure out how. I just got charged again, and want to prevent ongoing fees!

Hi Miro team,I'm having a recurring issue trying to let other people duplicate one of my boards into their own accounts.Context:- I'm on the Free plan and I'm the board owner.- I share the board link with my students so they can click "Duplicate/Copy" and create their own copy (this always worked before).Problem:- When I (the owner) click to copy, the "Copy board to account" modal only shows a name field and a "Share with the same people" checkbox — no team field. The copy works fine.- When my students (external accounts, not part of my team) click the same link and try to copy, the modal shows an extra "Choose a team" field with a dropdown that says "Choose". This dropdown won't open / won't let them select any option, and without choosing a team the "Copy" button doesn't proceed.- This happens with several different students, different accounts.- Tested on more than one device/browser (tablet and desktop with Microsoft Edge) — same behavior every time.- The students already have an a

Hello dear Miro,I am from Ukraine and I’ve heard that Miro provides free access or special support for Ukrainians. Could you please confirm if such help is available now and how I can apply for it? Thank you in advance!

As the titles states, I use the Miro desktop app, and it (almost always) stays logged in if I use it very frequently, but if I don’t use it for a day or 2, it logs me out and I have to sign back in, which is a minor annoyance, but an annoyance nonetheless.This has happened on my previous pc, my current pc, and my current pc after I reinstalled Windows (for unrelated reasons, but noted that that still was an issue)

I can never drop a Twitter link and get a correct embed like I can with any other website, especially the big, prominent ones. Any idea why proper embedding was never implemented for Twitter, and perhaps any ideas on how to work around it?

Dear Miro Team,My name is Iryna and I'm an English teacher in Ukraine. I was told that you can provide free access to the platform for Ukrainians in need. Due to the difficult situation currently in my country, I do not have the ability to afford monthly payments for your services. I would be grateful if you could grant me  free or extended access to Miro Premium, so that I may use your boards in my teaching sessions and with your support I could provide high-quality, enjoyable, and stress-free learning for the students.My email : Thank you for your help, Iryna

Hi everyone,Our IT department has decided to decommission Miro as an enterprise service because it is considered a “nice-to-have” rather than an essential tool. They have suggested replacing it with a combination of several other tools (that do not add up to the functionality).Our User Insights and Design teams are building a business case to demonstrate Miro’s essential role in our work and to show that it is a widely used platform for user research and design, not simply a tool we happen to prefer in this organization.I’m looking for real-world examples from in-house or consulting teams working in user research, UX, customer insights, or design.I’d love to hear:What do you use Miro for, and what did your workflow look like before Miro? Why did you start using it, and what value or improvements did you gain? What would your team lose if Miro were replaced by several separate tools? How would not having Miro impact your project resource allocation (people and time)? What can Miro do be

We have an enterprise account, my user was mistakenly deactivated while I was on holiday, I am back, my user is set back, with full premium access. However my Sidekick is inactive (GREY sidebar icon). For everybody else, on the same boards it works. The admin cannot do anything it is only me who cannot turn on and use the AI sidekick. When I enter the board .it flashes purple for a tenth of a second (which I could click on), but it's only a tenth of a second flash. -As the board loads, the sidekick icon (sidebar, small stars), gray, inactive. It works normally for everyone else. I tried logging out and in, they deactivated, reactivated me, we don't know what to do.

Hello Miro Support Team,My name is Kateryna, and I am an English language teacher/tutor based in Ukraine. I use Miro as a visual and interactive tool for preparing lessons and materials for my students.I recently learned that Miro offers free access to premium features for users in Ukraine, and I would like to ask how I can apply for this. Due to the ongoing war, it has become financially difficult to maintain a paid subscription, and premium features would allow me to create more effective and engaging lessons for my students.Could you please let me know what steps I need to take, or what documentation (if any) you would need from me to verify eligibility?Thank you very much for your time and for supporting Ukrainian educators.Kind regards,Kateryna

Hello Miro Support Team,My name is Kseniia, and I am an English language teacher/tutor based in Ukraine. I use Miro as a visual and interactive tool for preparing lessons and materials for my students.I recently learned that Miro offers free access to premium features for users in Ukraine, and I would like to ask how I can apply for this. Due to the ongoing war, it has become financially difficult to maintain a paid subscription, and premium features would allow me to create more effective and engaging lessons for my students.I have already posted about this in the Miro Community forum but haven't received a resolution yet, so I'm reaching out directly to Support.Could you please let me know what steps I need to take, or what documentation (if any) you would need from me to verify eligibility?Thank you very much for your time and for supporting Ukrainian educators.Kind regards,Kseniia

 Dear Miro Support Team,My name is Inna, and I am a teacher from Ukraine. I am writing to kindly ask whether it would be possible to receive free access to Miro or an educational subscription.I actively use Miro in my teaching practice for preparing lessons, creating interactive activities, organizing educational materials, and working with students. It has become a very useful tool for making lessons more engaging, visual, and interactive.Due to the ongoing situation in Ukraine and the financial challenges that many Ukrainian educators and educational institutions are currently facing, purchasing a paid subscription is difficult for me.I have seen that some Ukrainian users and educators have contacted Miro directly regarding free access, and I would be very grateful if you could consider my request individually.Access to Miro would greatly support my teaching and allow me to continue creating high-quality interactive learning materials for my students.Thank you very much for your time

I am trying to export various boards as PDFs using Miro's Export API (https://developers.miro.com/reference/board-export).The API response for “Get results for board export job” returns the following error. What is causing this?“errorMessage”: “Unable to export board due to an internal error”,‘errorType’: “TEMPORARY”,“exportLink”: “”,‘status’: “ERROR”,“type”: “board-export-task-result”This issue has been occurring for the past two or three days. It was working normally before that.

Hey all,I want to manage the user license from each user through the API, unfortunately I can´t find a way or any information within the API site.Does anybody has a idea?https://developers.miro.com/reference#introductionBest Regards

I’m an IELTS teacher based in Ukraine, and Miro has become an incredibly valuable tool in my everyday teaching. I use it extensively to make my lessons interactive and engaging, helping my students stay motivated and actively involved in the learning process 🙂Given the financial difficulties caused by the ongoing challenging situation in Ukraine, I would kindly like to ask whether it would be possible to receive access to an upgraded version of Miro. Having access to the upgraded version would be a wonderful opportunity for me as a teacher in Ukraine to make fuller use of Miro’s features and enhance the learning experience for my students. Thank you for taking the time to consider my request💙💛