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Answered

Request to change account email - old email is unavailable

  • September 18, 2026
  • 6 replies
  • 105 views

Hello Miro Support Team,

I lost access to my Miro account because the registered email is no longer available and cannot receive any emails. I cannot reset password via the old email.Please help me change the account email to my new personal email:

- Approximate account creation date:2026/04

- My frequently used device:MAC

- Boards folder: Hello-agents;SAP; Amelia;IELTS

- Board content description:I made learning materials for Hello Agents on Miro, split into Chapter 1 to 6. There are also IELTS and SAP study notes. These materials are critical for me. If changing the account email cannot be done, please export the board content and send it to my active email

All boards and content are created by me, please help verify ownership and update my account email. Thank you. 

Best answer by Eca

Hi ​@xin gao thanks for reaching out and for explaining the situation. I understand how important it is to regain access to your account and boards. Since you no longer have access to the email address associated with your Miro account, I'll pass this case along to our team for further review. Please avoid sharing any additional account or personal details publicly here. If further information is needed, the team and I will let you know what details are required.

    6 replies

    Eca
    Mironeer
    Forum|alt.badge.img+5
    • Eca
    • Mironeer
    • Answer
    • September 18, 2026

    Hi ​@xin gao thanks for reaching out and for explaining the situation. I understand how important it is to regain access to your account and boards. Since you no longer have access to the email address associated with your Miro account, I'll pass this case along to our team for further review. Please avoid sharing any additional account or personal details publicly here. If further information is needed, the team and I will let you know what details are required.

    Eca :)
      • Cindy627
      • Beginner
      • September 23, 2026

      ​@xin gao Has the official side resolved your issue yet? Thanks for the reply.

        • xin gao
        • Author
        • Beginner
        • September 23, 2026

        ​@xin gao Has the official side resolved your issue yet? Thanks for the reply.

        Not yet still waiting for their further contact.

          • whh
          • New Here
          • September 23, 2026

          I am experiencing the same issue. I cannot log in, nor can I access it using the login link. I look forward to your reply.

            • xin gao
            • Author
            • Beginner
            • September 24, 2026

            Hi ​@xin gao thanks for reaching out and for explaining the situation. I understand how important it is to regain access to your account and boards. Since you no longer have access to the email address associated with your Miro account, I'll pass this case along to our team for further review. Please avoid sharing any additional account or personal details publicly here. If further information is needed, the team and I will let you know what details are required.

            Hi eca, could you tell me the days will take to deal with my issue?

            Eca
            Mironeer
            Forum|alt.badge.img+5
            • Eca
            • Mironeer
            • September 24, 2026

            HI ​@xin gao thanks for following up! Upon checking, your case is already with our Support team for review. They’re currently handling a high volume of tickets, so it may take longer than usual to receive a response. Please bear with us, and the team will get back to you as soon as they can. Thank you for your patience!

            Eca :)

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