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Discover the power of direct conversation with the Miro Community. Find solutions & connect with fellow Miro users for tailored advice & invaluable support!

  • 7,880 Topics
  • 26,434 Replies
7880 Topics
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Manpreet SambhiBeginner
posted in Ask The Community
Can't share link

When I share the whiteboard link, the user receives a request informing them to sign in. This has never happened before. It has been happening for the last 24 hours or so.

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1 year ago
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Jeffrey SwanNew Here
posted in Ask The Community
Anyone else still having trouble after service restored?

The 21:03 UTC update on status.miro.com stated that service is restored with no further updates to follow. However, I am still receiving the same “There’s been a glitch” error page I’ve been seeing all day.

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Robert Johnson
1 year ago
Chris Münch
Chris MünchBeginner
posted in Ask The Community
[INCIDENT] Miro Degraded

Hey there,Miro is currently running (loading) very slow for me, in both desktop app (Mac) and Browser (Chrome for Mac). It’s actually not usable currently.Any reported issues / infos on that?Thank you!

71010
Robert Johnson
1 year ago
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Gordon O'NeilNew Here
posted in Ask The Community
Version 1.6 not supported error

Hello,  I’m trying to upload a back up of a Miro board and 4 of the 5 back ups have no problem at all. However, the final one refuses to upload and in both the web browser and the app I encounter an error that states “Version 1.6 is not supported!” When googling and checking the community, I can’t find much mention of version 1.6 and it seems no one else has encountered this error. I suspect this is some kind of pay wall issue. Is that correct? I am on an education plan and perhaps my comrade who created the board originally may be on a paid version that has extra features, meaning I can not use the content shared with me by him. Is there a way around this? I can access his original board but I am unable to copy it because I’m not part of his team, so they generously sent me the backup file of it. However, I can’t upload it because of this version error. Essentially I’m just looking for a way to make and edit a copy of a board that’s been shared with me. Any suggestions for this are mu

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1 year ago
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Guillaume LardillierNew Here
posted in Ask The Community
Plantuml support seems to be broken

Hello,When trying to edit a previously created plantuml diagram here is what I see on the desktop app (the same is happening on Chrome. On Firefox I cannot even access the code, it is just empty, like a new document):  

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G
1 year ago
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Josi ecosignNew Here
posted in Ask The Community
My email account got deleted and I lost the access to all my teams and boards

My work email account has been overwritten with a new address and now I cannot log in on miro anymore, because I don’t have access to my former email address. I lost access to all the boards I created and the teams I shared or to which I was added. Is there any possibility to fix that?

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1 year ago
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john011Beginner
posted in Ask The Community
Speakatoo API is working in POSTMAN but not in my integration

Hello, I've been trying to integrate Speakatoo for Text-to-Speech conversion, and while the Speakatoo API works fine on Postman, I'm encountering issues with the integration in my application. I'm curious if anyone else has experienced a similar situation or has insights on troubleshooting this. Your assistance would be greatly appreciated!

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1 year ago
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Ian StokolNew Here
posted in Ask The Community
Cognitive dissonance and MIRO miscommunication

Why is MIRO unavailable when the status monitor says services are restored?

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Manouska J
1 year ago
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albertngNew Here
posted in Ask The Community
Miro won't load in chrome

It works in Firefox, or desktop app, but it doesn’t work in Chrome, even after clearing cache. I’m using the latest version of Chrome and Windows 11. I prefer using web than desktop app, and would appreciate any help you can provide. Thanks!  

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1 year ago
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Will the ThrillNew Here
posted in Ask The Community
Miro Freezes. on FIREFOX but NOT EDGE.

Miro freezes (WHEN I USE FIREFOX) when I do the following:Click on Duplicate Click on Name of my BoardNot a problem using EDGE.  

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W
1 year ago
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Paul LemaireNew Here
asked in Ask The Community
What's we do to restore a board that has disappeared without reason

That’s so frustating, I have work 6 months of my time on a board for my end of study project and realise afterward that it has suddenly disappeared 😱 for now reason from my account. I don’t understand how that’s possible to happen on a plateform, is there like update bug or hacking concern which could be causing this ? Thanks in advance for all your lead on this topic.

541
Robert Johnson
1 year ago
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Brandl33New Here
posted in Ask The Community
How long does customer support take to reply?

Hello,I have sent a request to refund an accidental purchase via the form.How long does support usually take to reply as I need this money back ASAP.Thanks!

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C
1 year ago
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SabieneNew Here
asked in Ask The Community
How can I find Company Admin?

Hello!Our space was created several years ago, and now I can’t find any information about our Company Admin. I need to change CA rights, but I don’t see our current CA. Where can I find this info?Thanks

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Robert Johnson
1 year ago
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eaontNew Here
posted in Ask The Community
Team Admins don't have that ability to grant access to boards

We are looking for a way to have our PO or Dev Manager set up to be able to set permissions for a board in case the board owner no longer works here or is not available. (For instance, we have someone out now on a family emergency for several days and we need edit access to his Miro board, but it seems our Team Admins don't have that ability to grant access to boards.

141
Robert Johnson
1 year ago
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EPROJTINew Here
posted in Ask The Community
Representante Comercial no Brasil

ola, vocês possuem Representante Comercial no Brasi?

1072
Wellington Holanda
1 year ago
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Silvio BaldiNew Here
posted in Ask The Community
Representante Comercial no Brasil

Boa Tarde, o Miro tem representante comercial no Brasil? estou com dificuldades de ver valores sobre o plano empresarial e adequar uma proposta de valor ao processo do meu setor de compras.

6717
Wellington Holanda
1 year ago
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Renato OsorioNew Here
asked in Ask The Community
workspaces + copy boards

Hello, i have a strange question. we have 2 workspaces within our Miro World. One where we have everything and another for processes etc. in our processes workspace, we don’t want people to edit however we want them to be able to copy the boards out. The issue we are encountering is basically when someone copies a board it saves to their “personal board” that’s great, but is there a way to force them to save in our MAIN workspace and not the processes personal board?  thanks

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1 year ago
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Anna LoreBeginner
posted in Ask The Community
Other people's boards in my free account

Hi,I realise this question has been asked in the Community, however the answer doesn’t work for me. So, I’m hoping this request will help me.I have a free account, that was once a paid account. While it was a paid account, I allowed people where I worked to make boards.  Before leaving the company, I downgraded the plan to be free, and removed myself from any boards where I had access.I’ve just logged in, and people at my old work, are making boards in my free account.  How does this happen - are they accessing using my email?  How do I change it?  They seem to be working under a business account - how is it that I can see their boards?  I can view their boards, and for some I am an editor too, but I am not an owner.  Some boards have this message on them: Others, I simply have access to.I just want their boards gone. But, I don’t want to lose my account, or my boards. Please help me fix this. 

395
Robert Johnson
1 year ago
A
andrew edwardsBeginner
posted in Ask The Community
What defines the order of custom fields in the JIRA card within MIRO?

I have JIRA card integration working between JIRA and MIRO.  It’s terrific.  All the fields are showing, with the fields in the context area being ordered higher.  But after scrolling past the context area fields, the order of the fields in the JIRA card don’t resemble the field layout defined in JIRA.  While this may seem to be a small issue, we have alot of custom fields and the entry in one custom field, drives what gets entered in other custom fields.  The order of fields in the workflow of the issue is important.Does anyone know what defines the order of custom fields in the JIRA card within MIRO ?

1877
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1 year ago
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KAITLYN BLANCHARDNew Here
posted in Ask The Community
Clustering options now showing in options bar

I am trying to group stickies but when I select them all I am not seeing the cluster icon in the options bar.  Hope can I get that functionality.  Also, I like it much better when you could just group. 

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Robert Johnson
1 year ago
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Jatin SinghalNew Here
asked in Ask The Community
I am unable to create a free team in Miro

Hey, I was invited to Miro to join a team by my client. I loved the tool and planned to explore more but I am unable to create a “free team”. I am always prompted to buy a plan if I try and add a team.I am part of existing teams and can’t leave them, is there a way by which I can create my own team? Thanks 

38655
Robert Johnson
1 year ago
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Ollie HoweNew Here
posted in Ask The Community
PDF upload issues

PDF import does not include some pages and often renders as very low resolution??

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O
1 year ago
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EngageO2New Here
asked in Ask The Community
PDFs not uploading correctly

My PDFs display fine when I open them on Acrobat or Bluebeam but when I upload to Miro there always seems to be something off, like some of the hatches (large coloured regions) go missing randomly. The pdf quality is fine though. Has anyone experienced this issue and have a fix?

4997
O
1 year ago
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Francisca Moraga Cruzat
posted in Ask The Community
No link to Webinar Recording 11.28.23

Hi there!I'm not getting the links to the recordings of the webinars I've signed up for. I'm not able to join live every time due to time difference (I'm located Europe).Could anybody help me with this?I have signed up for another webinar coming up and I'm worried the same thing will happen again.Best regards,Francisca

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F
1 year ago
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PossumBeginner
posted in Ask The Community
Help needed with colour issues

HI All,  Really struggling. I have a frame with 3 blocks of colour… I am building a map across these 3 blocks of colour but the shapes are different colours when they are on top of the 3 different colours. How do I stop the the underlying block colour affecting the top block colour. The blocks are Opaque and I dont want them the true solid colour Any help with be great  

26913
E
1 year ago
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