Ask The Community

Discover the power of direct conversation with the Miro Community. Find solutions & connect with fellow Miro users for tailored advice & invaluable support!

  • 6,747 Topics
  • 22,739 Replies

6747 Topics

T
Tom GranzowBeginner
posted in Ask The Community

[RESOLVED] Frames randomly change order in presentation mode

I am using frames to create a presentation.  The problem is that whenever I shut down the Miro board and then come back some of the frames have randomly changed order in the presentation.  This is in the frames dialogue box that opens.  Some of the frames just show up in a new order.  Has anyone seen this?  Do you know how to stop it?

15
S
1 year ago
N
NikiFNew Here
posted in Ask The Community

Removing access/deleting non-members

Hi, I’m on a free Miro plan. I’m trying to delete ex-employees of my business so that they don’t have access to our boards but I can’t find the ability to do this? I’ve looked at the resources that refer to 3 dots that you click on but I only have question marks - help pls! Niki 

2
N
1 year ago
C
Catherine RohnerNew Here
posted in Ask The Community

Miro Frames

Is there anyway to reorder the Miro Frames? Everytime i rearrange them they set back and appear in a random order. Is this a bug? Any Solutions to ordering Frames?  Cheers

0
C
1 year ago
J
Jenny PitherNew Here
posted in Ask The Community

Removing an Admin that no longer is with our team - email address inaccessible

Hi all, Im new to the Miro community.  I have created my free account under my business name BUT, I have discovered that my old operations manager had created an account under our business and her now inaccessible email address.  She is also the ADMIN. How can she be removed? 

1
Robert Johnson
1 year ago
E
Elina MetelkinaBeginner
posted in Ask The Community

Как я могу узнать, отправлен ли запрос на подключение плана Education?

Подскажите, пожалуйста, как узнать, будет ли изменен план с Free на Education?В инструкции сказано, что рассмотрение заявки может занять до 10 дней. Как узнать, подана ли нами заявка?Преподаватели нашей школы регистрировались по форме заявки “Apply as educator”. Но мы пока не знаем, активируется ли нужным нам план.  

0
E
1 year ago
L
Laura O'campoBeginner
posted in Ask The Community

Visibility on items

Hello! It’s been a while since I last used Miro and I guess there has been some changes and updates. But, there is one thing I can’t find and it’s when creating different boards or elements, it was possible to make it not visible, so in case of running a brainstorming or retro members were not able to see the different elements and be focused on what was discussed. Has this disappeared? Am I doing something wrong? Thanks in advance for your help! 

4
L
1 year ago
E
Elina MetelkinaBeginner
posted in Ask The Community

Как проверить, подключен ли Education plan?

Добрый день!К сожалению, не нашла ответа в уже существующих топиках, если был подобный вопрос, направьте ссылку на него, пожалуйста.Как проверить, подключен ли Education plan? Преподаватели нашей школы регистрировались, как educators по условиям плана. Сейчас в команде также менеджеры школы и ученики, которые проходили по ссылке-приглашению. Команде в данный момент доступны только 3 активные доски, а в условиях плана Education указано, что количество активных досок не ограничено. Как понять, будет ли подключен план, правильно ли была зарегистрирована команда?Можно ли отдать права админа не преподавателю, а другому члену команды (менеджеру школы, например)?Буду признательна за ответ и любую помощь!

4
E
1 year ago
A
AyishaNew Here
posted in Ask The Community

[RESOLVED] Unable to Log into Miro Board

Unable to Log into Miro Board. Its stuck in Sign in page. Tried multiple times. No luck

1
Robert Johnson
1 year ago
B
Benjamin GillespieNew Here
posted in Ask The Community

[RESOLVED] Can't log in at all

Can’t log in on any device using any account or after any troubleshooting. At my wits end here. I’ve attempted to log into miro on my mac using chrome, safari, the miro mac app, I’ve tried my PC desktop, tried chrome and microsoft edge and the pc app. I tried resetting my password, clearing cache data, updating browsers, updating apps and even creating a new account to try on both computers.I even tried logging in on the chrome and safari apps on my iphone using cellular data to make sure there wasn’t anything funky happening with my internet connection. None of these are working.Help is needed

2
Robert Johnson
1 year ago
G
GauravG777New Here
posted in Ask The Community

[RESOLVED] URGENT Not able to login at all

After a desktop update, I was logged out of all devices.Unable to login at all, tried everythingGoogle login for @gmail user Cache reset Password setting via reset password & trying normal login different devices (Mac / Windows) Different browser (Edge / Safari / Brave)I’ve a SUPER IMPORTANT PRESENTATION & all INTERVIEW PREP saved in my board.Everything DUE TO TOMORROW!!! CAN SOMEONE HELP??

1
Robert Johnson
1 year ago
A
Anoop NairBeginner
posted in Ask The Community

[RESOLVED] Unable to login via Google account

I am not able to login to my miro account using desktop app in mac and also the browser. It is taking me back to the login page every time i attempt to login. Please let me know what to do.

5
S
1 year ago
K
Kieran WilliamsNew Here
posted in Ask The Community

5mb GIF limit

As of last Friday the 10th of Feb, the file size limit has changed to 5mb but I can't find any information about it anyway.Is this intended or a mistake, it miro almost useless for my position. 

2
Kristin
Mironeer
1 year ago
L
Larissa SantosNew Here
posted in Ask The Community

parameterization per user

Hey guys! Does anyone know if Miro has any possibility of parameterization per user? For example. John’s post-it will be green, Mike's will be pink, etc.? 

1
S
1 year ago
I
infFGBeginner
posted in Ask The Community

How to close presentation mode?

HelloHow can I end the presentation mode?It is not displayed which person started the presentation mode. The user "Presenter" does not exist.  Regards infFG

0
I
1 year ago
A
Abhishek ParikhNew Here
posted in Ask The Community

Embed plotly html in miro

Hi,I am trying to embed a plotly graph (saved as an html on a local server) in a miro board. The file is getting embedded, but for some reason the plot is not loading in the board.Is there a process I can follow to get the plotly plots embedded in the miro board?Thank you!Abhi  

0
A
1 year ago
N
nickburnsapBeginner
posted in Ask The Community

How to collaborate with others on a single paid license?

I use my 3 free Miro boards a lot, and want to expand to have multiple boards for my various projects.But one of my boards is a team board (since I use free those are team members), and we use that as our meeting board.I’d also like to make a board for 4 people on the team to collaborate on their own project.Is it possible to setup a situation where I can still have my team of 12 on some boards, but not pay for licenses for them? Such as inviting them to specific boards for example? I’d be the one making and managing them all 99% of the time on my Starter plan.(Currently on Free Plan)Thanks,

8
Robert Johnson
1 year ago
A
AmyJobsonNew Here
posted in Ask The Community

Billing Information - where do i find it?

I am having trouble updating or finding the billing information for our Miro account. I am currently company admin on a full license. Anyone have any insights?Thanks :)Amy​​​​​​​

0
A
1 year ago
J
Jillian MullenNew Here
posted in Ask The Community

Student cannot edit a board, but whole class can - why?

Hi all!I am using Miro in my synchronous online community college class. We use Miro during our Zoom sessions. I am having an issue with one student who cannot seem to access our Miro board during class when others have no issue. I provide the whole class with a link to the board that we are using with the necessary access settings (i.e., anyone can edit). Students have already made a Miro account, and I know that the link is working because nearly all students can access and participate on the board.When my student who is having the issue shared her screen, when she clicked the link, the Miro screen said that the board does not exist or that the link has expired. The student has a Miro account, so that is not the issue. The link was not expired and the board still exists.Does anyone know why this would be happening? How can I get this student to access the board?Thank you for your advice!! :)

0
J
1 year ago
M
Martina RossiNew Here
posted in Ask The Community

Electrical schemes with Miro

Hi Community!I would like to know if there is a way to easily create electrical block schemes with Miro. I need just basics shapes connected together, what I am currently missing is some utility like the possibility to create bypassing cables like this one:  

2
M
1 year ago
M
martinjuulNew Here
posted in Ask The Community

App is broken

I can’t even start the app 

0
M
1 year ago
I
infFGBeginner
posted in Ask The Community

MS Teams Miro integration - How to log out

HelloHow is it possible to log out in Microsoft Teams in the Miro app?There is no button available?I have to clear the Teams cache every time so I can log in as another user.  Regards infFG

0
I
1 year ago
A
Andy LoveNew Here
asked in Ask The Community

Accessing Miro on Phone Web

Hi!  I cannot access a miro board as a guest in my phone using Safari/the Web.  It comes up with “input placeholder”.  Anyone able to help with this?

0
A
1 year ago
C
Clive LynchBeginner
posted in Ask The Community

Color Picker not working

I’m having an issue that’s been driving crazy and nothing I do fixes it. For some reason, when I try to create a custom color using the color palette, I can’t move the color picker at all I can only use the slider on the bottom of the color palette. However some reason, it works fine on the computer at my job. Also, how can you delete a personal board? Any help is appreciated thank you.

9
S
1 year ago
J
Jessica PohleNew Here
posted in Ask The Community

Tracking User Activity in Miro

Is anyone familiar with a mechanism to track views in a miro board. I see that you can view board history, but that shows only updates and changes, not viewer activity. If not native to Miro, any free apps that can make this happen via integration? 

1
Kiron Bondale
1 year ago
K
KyleBBeginner
posted in Ask The Community

[RESOLVED] Remove Jira Cards app integration

The “add to Jira” button on the toolbar is very prominent. It seems odd that there’s no way to remove it. For groups that never use Jira it’s a distraction. We work with a lot of novice Miro users, and anything that creates more UI noise is problematic.  maybe this is a case of Miro’s team listening mostly to users who are like them (that is, use the tools they use?) I have to think there are lots of other Folks facilitating workshops with Miro who have no use for this.  please allow us to remove this. 

5
Robert Johnson
4 months ago
Terms & Conditions