[RESOLVED] Getting "400. That’s an error" when trying to use Google Drive

  • 3 June 2022
  • 7 replies
  • 249 views

I’m getting an error as I try to use Google Drive as well. My error says “400. That’s an error. The server cannot process the request because it is malformed. It should not be retried. That’s all we know.” I’ve done all of the things suggested above. I’m using fiber optic internet connection, so it’s quite fast. 

 

Is there anything else you can suggest-- is this a “known issue”?

Alyona 15 days ago

Hi @Mark Vincent, @Gwenno Hughes, @Maciej Kowalczyk, @Tim Bodewes,

The fix for the bug with Google Drive has been live for several days already; I'm sorry about updating you only now. Please let me know if any of you are still facing issues with adding files from Google Drive!

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7 replies

I’m also getting this issue, as described by @Mark Vincent, and have been over the last few days.

 

Any news?

Userlevel 5
Badge +1

Hey @Mark Vincent@Gwenno Hughes,

Thanks for letting us know about the issue you're running into. I've moved your reports to a new topic as they are about a different error with a different root cause. I’m afraid there’s currently a bug that is causing this error when authorizing in Google Drive. The good news is that the team is aware of the issue and is already on it. We’ll keep you posted so please stay tuned!

 

In the meantime, feel free to use the following workaround: go to your profile settings -> Integrations page and reconnect the Google Drive integration:

connect_Google_Drive.jpg

Hello,

 

same here. Getting ERROR 400 all the time. I tried to reinstall app and it does not work.

 

Best regards,

Maciek

Same here. The workaround does not work either. 

Best, Tim
 

Userlevel 5
Badge +1

Hey @Maciej Kowalczyk, @Tim Bodewes,

Thanks for letting us know! If the previous workaround doesn't work, you can also remove access to Miro App in your Google account security settings (here's the direct link to the settings)
and then reauthorize the Google Drive integration again on the Miro side.

If you have a personal Google account, the following additional checkboxes should be checked on the consent screen for the correct work of the integration: 

 

Please let me know how it goes!

That did help. Thanks!

Userlevel 5
Badge +1

Hi @Mark Vincent, @Gwenno Hughes, @Maciej Kowalczyk, @Tim Bodewes,

The fix for the bug with Google Drive has been live for several days already; I'm sorry about updating you only now. Please let me know if any of you are still facing issues with adding files from Google Drive!

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