Ask the Community

Hi all, I have an issue with downloading models and frameworks as pictures.  I always want to export the single models as pictures and if I click on the button export nothing happens beside a continous sign of loading.  Can you help me out with that issue? A screenshot is attended to this blog post.    Thank you very much! By the way: I love the tool!   

I am currently within a team on a FREE plan. I want to have another space, my own space that is for my clients and projects. If I 'upgrade' will i damage the FREE space that the team is working on? (I am not the owner of the FREE space. Will I still be on the that team that holds the FREE space? I need both: 1) to be part of the original team on the FREE plan and 2) create my own CONSULTANT plan space to work on other types of projects.

I’m really confused as I just paid for 3 additional licenses (with me making it a 4 person team).  I received the invoice with a copy of the charge hitting my credit card.  However when I go to add folks to my team it stated that I only had 1 additional full license.  Therefore, I have 2 folks that I can’t add (even though I have an invoice saying I paid for them).   Who can I contact for support?  

Hi there Still new to this awesome tool, is there a way to auto-route / summon all collaborators to an area of the board? Thanks! Michael

I have created a board within my personal account but I would like to move this to our pilot enterprise account that has been created. Does anyone know if this is possible? Thanks, George :)

Hi everyone,   I’ve been using Miro for a couple of months and it’s been great. I wanted to know if there was a drop-down menu feature that I could add to the boards. Basically, when a team member is updating a project, I would like them to be able to choose a status from a drop-down menu that I create. Is this possible to do?   If a feature like this is not available, I know that Miro is now open to developers, correct? How would I go about asking a developer to create a tool like this for me. What would they need know know (coding wise)? This feature and others I have in mind are quite important so I would like to find a way to implement it as soon as possible.  

Hi hello, I am new using Miro and I need to know if it is possible.  In our Company, we have a lot of icons and it too tired to include each image (icon) using the upload in the toolbar. Exist another mechanism to import or include our icon assets? Thanks! your comments or ideas are welcome

I am a long time mind mapper, but new to Miro and trying to figure out the best plan for me and what problems it might solve. Coaching: I am a time management coach and work with clients around the world. Would the client need to be a user as well to work together on a mind map? If so, could I create my own templates that they could then download and access with a free Miro account (I assume many would eventually upgrade). Online Courses: I see some people putting workshops in Miro. Could I use Miro as a LMS system (read only). Once again, could they download templates I provide? Thanks for your help.

Hello! My company is looking to create a decision tree that can be shared with the public (people who do not have a Miro account). Is it possible to allow these users access to view and edit this decision tree? Thank you

Hi everyone, My team is considering purchasing a license. However we’re curious how it works exactly. After i buy a licence, how do i distribute keys to team members? Does it work when team members create another group in Microsoft Teams?    Thanks in advance. Stay healthy! Nick

I am looking at Miro as a possibility to share some templates with my clients and students. Does Miro have the capability of adding a column of numbers at all? Thinking of recreating a decision matrix template I use.

Hello! Although the SurveyMonkey and TypeForm integrations allow for survey results to display in Miro, is there an app or functionality within Miro that allows people to complete a survey directly in the whiteboard and show the results, similar to Miro’s voting app? I want people to rank a set of features in the whiteboard without sending them to their email to complete a survey. Thanks for your help!

We did a session last week using miro and made extensive notes - today the whole board is empty!!!   Did Miro do something this last week?  Is this happening for anyone else?  Is there a way to restore a board? (no I didn’t export it or I wouldn’t be posting)

Hello everyone, My company is willing to pay for an expert to teach my team how to use all the features Miro offers us. We would like to know all the best practices Miro can provide us with. Is there anyone here who gives workshops on how to use Miro? Or can you recommend someone? Unfortunetely, not all my employees speak English, so it is a must that the workshop and material can be explained in Portuguese.  Thank you for your time and attention! Luiz Felipe 

HI there, I am brand new to MIro.   Apologies if this has been answered somewhere, but I couldn’t find anything. With Miiro’s endless board. . .  I wanted to ask the community if you have any general guidelines you use when planning when to use 1 board v. multiple boards within a project / engagement for example?   I imagine there’s many ways to approach this, and am interested to hear different scenarios. Thanks in advance,

I was the board owner and was removed accidentally from my team member. Hence I can't restore the board from trash. Even I have URL I can't access and restore the content. What should I do…..

Unfortunately the Miro Tech Team and Customer Support Team is not very responsive. We hope they can find the issue for this bug. In the meantime I have to post this here to see if anyone knows if this bug is solvable? After working 3 days on a board, suddenly there was a bug in the system and everything we produced from all participants during our design sprint was deleted from the board, sticky notes, presentations, frames, templates we filled out… we recognized after 1.5 hours that everything from our previous workdays was gone... Anyone who experienced the same issue before and knows if they can fix this? Thanks!

Still new to Miro and love so much of the functionality but some things really baffle me. I’m a consultant and am working with a client team on a month-long project (hence monthly passes work best. Monthly passes, to my knowledge, can only be extended to team members, which is fine. However, as a Team member, individuals (non account administrators) can “Invite Members” to join the team - thus extending full licensure to individuals at will (and potentially without our – the consulting firm's – knowledge or approval.  When they click the blue button at the Top to “Invite Members,” they can enter an email and extend the invitation, which would result in a charge for the account owner, and also possibly open up participation to a broader set of users then intended.      Am I missing something?

Hi - We really like this platform and just started to pilot it. We have the Team License package. We’d like the “Comment Only” users to have more features besides ONLY adding comments. They would like to use the default palette on the left side of screen. While I understand the purpose of Comments, it lacks other features that would help us. Without using another Team Member license, how can I accomplish this? I see there is an External Editors pilot program for Business and above. Can you enable us to this feature for the Team licensed customers? At minimum, can we be part of the pilot program?    Thanks much..   Rohita.

I’d like to hide part of the canvas.  I’d like to keep my participants from seeing some of my pre-designed templates.   is there a way to do this? 

Hi guys,   I have a question for you.   I need to run a workshop on Miro, whiteboard, video-chat and all.   The only issue is that at a certain stage, I need to split the audience (about 14 people) in two groups. Each group needs to work on a canvas and be able to chat...without hearing the members from the other group.   What’s the best way to accomplish this? Do I have to create two boards, each with its own separate video-chat? Or is there some other solution?

Hi, we are organising a workshop next week and will present something in MIRO (video chat - presentation mode). We also want to show a film (youtube or other) during this presentation.  We tried it yesterday in a smaller group, but the audience could only see the film, but did not hear the sound. Can anyone help me on this point? Thanks, Annick  

I’ve developed a one-pager template that I can use during 1:1 coaching calls, but I’m going a little insane trying to get it to work. I have everything nice and set up how I want it within a frame with boxes and text fields, then I click the “more” link for that frame and “save as template.” When I create a new board and try to use that template, not all of the elements come across. Some of the boxes come over but not all, and some of the text fields come over (but not all).What am I missing? Does it matter if I’ve “locked” some of the elements like box labels that I don’t want to be easily editable? I’ve made the board public comment-only for now to get help. https://miro.com/app/board/o9J_ktkGvIs=/ TIA for your thoughts.

Hello, this time I use in a clientsetting the option to use the web-page-capture tool. Very usefull this tool. At this time my client asked if I can send them the pdf-file via mail. So the whole project is really huge. I decided to split the mail into more than one part and had choosen the “save as image” entry and choosen then vector-file as PDF. I selected the frame, but miro ignores this and forced me to define the part of the board. So my idea is: Miro noticed my selection and take this as first option to save the selectet part of my board. I taken screenshots how it should be. Michael    

Howdy folks, This might be a pretty specific question, but I’m looking for a way to easily visualize internal links structure of a website using Miro.  I have all the data as a CSV file, first column is the Source URL and 2nd column is destination URL. I want to see if there’s any way I could use Miro to import the data and create a mindmap of the relationship between all these pages.