Ask the Community

Due to this issue, Miro has created a Restored board.However, a lot of content in the Restored board has not been recovered.Within the Restored board, if we look at the Miro Bot, we will see the following text"Some of the content on your boards is temporarily missing. We will restore those boards within the next 24 to 48 hours. We apologize for the inconvenience and assure you that our team is working around the clock to ensure all of the missing content is restored ASAP, and Prevent such incidents from happening in the future."Is it still up and running?Do I have to wait 24 to 48 hours?I would like to know if it is being restored or not.If it is being restored, is there any hope for further recovery? 

We recently got this message on our board:We’re sorry to say that some content on this board is missing due to an incident. Please, open the restored version of this board made on October 8, 2020, at 3.30 am UTC which has all the missing content recovered. Our sincere apologies for the inconvenience – Miro team is fully committed to preventing such incidents from happening in the future.But actually we can’t see anything missing on the original board. Are we ok to continue using the original board instead of the restored board? We don’t want to use the restored board because it is missing a days worth of content.If so, will the yellow warning bar disappear from the original board after some time? 

When I add a team member to a card with a date this team member does not receive any notification that he has been assigned a task in the relevant Kanban. How will this team member know that he has been allocated a task? Also we tried the @teammember attribute but it is also not working? How do I let the relevant team memebers know that they have been allocates something on the board?

Hi,I want my to be able to stack images to make a composite layered image a bit like in PhotoshopI can get the images to snap and align perfectly but I need to be able to select any image in thestack.  I can only seem to select the top image.  Is there a way to select through the stack, likewith a popup menu of all the images to pick from? ThanksJC

I have uploaded icons from a card deck and placed those icons on sticky notes, then grouped them so that various users will be able to move the cards around. Unfortunately, merely clicking the card twice un-does the grouping and can sever the icon from the sticky.  Locking doesn’t help because locking prevents the card from being moved at all. (I want non-designers to be able to move the stickies with the image “locked” attached to it.   Is there a workaround to recommend that would allow us to retain the sticky-like appearance and drop shadow?  (My plan b is to ditch the stickies/drop shadow and to upload my icons with their own solid background.)

Hi. I have a backup file *.rtb (50mb) but I can’t have it uploaded on Miro.The page keeps showing the “Loading...” toast.Can you help me?

After clicking ‘save and exit’ all the content of my board disappeared. The board is now named ‘untitled’. Ctrl z did not work It is not in my trash.    I see various people had similar problems. I mailed miro but would need an answer soon. Does anybody know about a solution for this?    Thanks!

Hi, we have on a consultant plan and I. am the Company admin of the tool. I would like to know if its possible to turn off the Day Pass activations emails everytime somebody activate a 24 hours pass ? After looking in the notification options, its look like there is not available option for this kind of features. Thx

I got a notice that said Miro will be down at 1030AM Friday (Mtn Time for me) - for maintenance. They had a link for more information, which takes me to this page, which is 3 months old. https://help.miro.com/hc/en-us/articles/360017731393-Maintenance-Statuses Can you confirm that this will happen - and will it be within that window or is there a chance it will span outside of that window.  Wondering how much time I need to plan to be down, since I’ll have to create things in another service for that time span.Did anyone else get that message? Showed up at 705pm MTN Time (Denver, CO); as a bar across the top of the Miro app in Chrome. It is not showing now. Thanks for any help.

I have created a board with a frame that contains a number of artifacts.  I am able to save the frame as a template.However when I create a new board using this template I see only some of the artifacts are instantiated in the new board.When I look at the thumbnail for the template I had created it appears to have all the artifacts in the image of the thumbnail.Finally, when I save the board as a template and use that to instantiate a new board then I see no such problems.So why isn’t there symmetry in “Save as Template” feature when it comes to a frame and a board ? 

I have the consulting license.  I have clients in teams.  Some of my clients are creating their own boards, often by accident, that as the company admin I can’t see.  Is there a way to either prevent team members from the ability to create new boards or for the company admin to see all boards. I only know the boards are there because of the count of boards in the team set up screen. 

Hi.I’ve been hunting for a project management setup (hard) for a long time and I think I could do it with a few tools on a Miro board and a few other things embedded. I’m trying to embed views from a tool called clickup; I get the code and apply via the iFrame embed. The ClickUp logo shows but it just ‘waits’ forever.   Suggestions? Thanks in advance and be well. Dan

Hello! Recently I’ve created a board (I know a link), but I didn’t know that this board was created within my ex-client’s team. When I leaved the team I lost access to the board. How to restore access and add this board to my boards list?

I have discovered that the Three-dot context menu and the mouse right-click context menu are almost, but not quite the same.  This has been confusing for me and my participants. Can we make them aligned?Specifically, you can add a comment to an item from a mouse right-click, but not from the three-dot menu.  (Images below) Can we have these menus be the same? three-dot context menuright-click context menu 

Hello,We put on our first Miro workshop yesterday and had 13 total participants, all using video chat. During our 2hr workshop, we had two video chat related issues. Any thoughts/suggestions? Thanks!One participant lost his video chat ability, but was able to continue seeing and interacting with the board but could no longer see/hear anyone in the chat. It sounds like he was unable to just rejoin the video chat by leaving/re-entering the board and had to restart the computer in order to fix. I experienced a drop of the video chat myself, I stayed in the board and could interact but the video chat just dropped me. I was able to leave/re-enter the board and the “Join” the chat that was now “hosted” by one of the participants.

Hi there,I am new to MIRO and was wondering whether you can help with my first workshop that I will run on MIRO :) very excited about it.I need to have some “cards” prepared that participants cannot see when we start the workshop. While we go through some theory, I want to add the cards to the board. So similar to have something appear on a powerpoint slide.Is this possible as the board owner to drag and drop prepared cards to the board? So participants only see them when the owner places them on the board.Thanks so much,Maren

A student in one of my class groups accidentally accessed the board of another class group.  I assigned specific students to specific boards, so was surprised when this happened….any ideas ?One other, unrelated question - when I opened some of the boards, I noticed that there was a transparent pink covering over some of the frames (the ones that had been updated)...any ideas ?

I’m using Miro for wire-framing and I want to place elements on the edges of a device frame (to indicate that there are more elements on scroll, for example.)The problem is that I can’t crop/mask the elements so the part that it is outside of the device won’t be visible…Basically I want to crop elements/groups OR to set the device as a mask layer for everything that is placed inside of it.Is there a solution for this issue?

Hi,When I try to upgrade from the Free account to the Consultant account, no matter which UPGRADE button I press, a new browser opens up and I am put back exactly where I started. It just keeps going round and round. Please advise.

Hi, we’ve had one of our users deleted and it also deleted the boards that they owned. It was an important one and it doesnt appear in trash either. We’ve tried recreating the account in hopes that since its the same email, it would just reactive the deleted account (assuming deleted actually meant deactivated in the database….)Trying to reach the url doesn’t do anything either. Even the recreated account doesnt get the message about restoring the board. Is thre any way to retrieve the board?I’ve reached out for support alos by email in hopes that maybe someone can retrieve it in the database or something… It’d be nice if a deleted users board would just get “reassigned” or get asked to reassign to someone through a popup or something….

Hi Miro community!I do many Miro Workshops with participants who receive the link as a guest and do not have their own account. As soon as they get on the board, they get an Incognito name. Is there any way to assign names to them so that everyone can give themselves their own name? Thanks for your help!

огромный вопрос, что такое “Миро Комьюнити" и почему их мнение вообще хоть как-то корелирует с тем, что надо юзерам миро комьюнити со сторонней точки зрения, форум с реализацией 1/10 ничего не понятно, полтора миллиарда пиктограмочек, иконочек и прочего, как в этом разобраться, а главное зачем? ну и главный вопрос, куда пропали папки (они же Projects)

We have configured the Jira Card Plugin on both sides. Jira and Miro. Works well so far. But the list of available Projects does not fit to the list of all available Projects in Jira. Did we miss something in configuration? 

I just notice that one can’t select-all objects when objects are locked.The use case is simple: one wants to be able to unlock-all objects in order to move the selection as a set.

I did not erase absolutely anything, everything on our board was erased. This happened after logging into the mobile app on Android. We had very important data and unfortunately we did not export the board. The incident took place within 1 hour. Sorry, I couldn't find a place to email the support team. You need to bring back our board named as Quick Cloud.