Ask the Community

Hi there, I am setup as Miro board owner but unable to download and save the Miro Board as PDF or CSV. Is there any reason for this? Please advise.

When i uploade an excel spreadsheet, either by dragging and dropping or using the upload function, it appears to start loading onto the miro board and then it simply goes white. However i can then use the download function and it extracts the spreadsheet from Miro.  I want to be able to view and work on the spreadsheet in Miro, is this possible? Many thanks J 

Hi I am trying to figure out how to copy content from one account to another and copy boards from one account to another. when I am on the ipad the copy and paste command C does not seem to work between the two. I have one person account and one private account - each with a separate e-mail and login.  

I changed my toolbar when using the web app on my laptop but the changes were not reflected the following day when I logged in on my desktop - although all the changes I made to my boards were there!  The day after that the toolbar changes were also not on my laptop although once again the board changes were. Anyone else experienced this? How can I make sure changes made on the toolbar on one device are saved to my profile - or is this a glitch? 

Hello,I’m trying to move from a 10 member consultant plan to only one member. I have deleted all the people in the team, so now there is only me as a team member. But I still get the message about team size below.  Any idea how to get around this issue?

Hi-I work for an agency and own a free account that we were planning to use internally to sell in why we need a paid version of the account. However, a large number of users from a different office and team that operate with different budgets (we share a name, but are really separate companies). But they joined my Miro account and now I can’t use it. Is there a way to move those users and boards to a separate account/team?

Hello! I like to know if there is a possibility for participants to vote, without the limitations of time. So I want to keep my Miroboard open for days, and let participants vote. Tips anyone?  

Hi, I am really liking Miro. I use a whiteboard open source software called OpenBoard now and then. Although its not as polished as Miro, it has some great features, I would go as far as awesome for an open source project. However, I really like Miro and I am beginning to make it my main Whiteboard software. I am on the free plan at the moment and I am intetested in upgrading.OpenBoard has this feature which allow you to annotate or draw on your desktop or any open application or even the desktop as you can see here: https://www.screencast.com/t/vTqfdrKPhI want to know if Miro has this feature? As I am still learning to use Miro I thought its possible Miro has it and I just need to figure out how to do it. So, does Miro have this feature to draw or annotate on other applications or desktop?Thank you.Ryan  

Hi, I had attended last week’s webinar on how to get started with Miro. I wanted to ask would we be getting the recording of that webinar?It would be really helpful.Thank you! Regards,Akshat

Hello everyone, I just created a Miro account. Last Friday I worked a few hours on a board. And today I renamed my "Team name", and since then I lost everything ... can you help me find my board please I'm desperate.

Can you see a list somewhere of everyone who has been invited to a board?

Hi guys how are you?So the last week my free account was upgraded to an Education Plan where I had one team. In that team we were 45 studentes including me (TA) and the professor and we had 3 boards. The problem is that since this team got “upgraded” nobody is able to edit any of the 3 boards.what can we do?*the big issue is that in that boards the students had already uploaded important information.thankyou

Hi all,I would like to embed my Miro board in a LinkedIn post or article. I know that Miro supports embedding and provides a snippet of HTML iframe code. Is there a way to use this code in a LinkedIn post to embed the board?thank you in advance for any help!

Hey! Here is a quick recap of popular questions from our users and answers from our Support Team that you might be interested in    1. How to reassign nodes on Mind Map? You can move nodes with the hotkey: press Ctrl/Cmd and drag the nodes. 2. How to easily align content on my board? The Grid option in frames is helpful for organizing objects and keeping them organized after adding new ones. Create a frame and enable grid in the board context menu. All objects in the frame will be arranged in a grid. If you don't use frames on your boards, simply select the objects that you'd like to align while holding down Shift and choose the Align option in the context menu. The objects will be aligned horizontally/vertically depending on your choice. 3. I accidentally move and edit objects on my board when I just want to pan around the board. How to avoid that? Simply hold down the Space button to pan around the board. You can also lock objects - the objects won't be available for editing until so

Hi Miro friends!So, for some reason, “Delete” (using a MacBook Pro) doesn’t just delete the thing I’ve selected on my Miro board; it also takes me back in my browser, which--as as you can imagine--is super annoying. “Shift” + “Delete” is my workaround, but shouldn’t these shortcuts be reversed? Miro’s shortcut key is telling me that “Delete” should not take me to the previous page in my browser. Has anyone else seen this and know how to fix it?

Hello guys,I have a white background (i.e. a rectangle) and gray frames I want to layer on top. But every time I drag the frame over the background or paste it on top of it, the gray disappears. The “bring to front/send to back” feature also does not help in this case. The only solution I have found is to put a gray rectangle in between the background and the frame, but that seems rather ineffective.Does anybody have another solution or is this simply impossible? 

I love Miro. More often I’m using the iPhone app and there are limitations (like creating a Project, moving boards to other projects...) Does anyone know how to force the full version to open in chrome using iPhone? Thank you! :)

Is there a way to disable connection lines from post its and other shapes?  I’m running a workshop with 30 people who are new to Miro, and on a run through people kept accidentally adding connection lines to their post its and getting confused. It can also make the board look really messy! 

We would like to publicly share a board as view only, but currently see that content/images can still be individually downloaded by that viewer.  How can we lock down the content so that it is truly view only?

I’m really struggling with editing copy in MIRO. Double clicking into copy doesn’t seem to be allowing me to edit it. It’s SO annoying! Previously, double clicking into text element would allow you to edit it. Now it seems to be broken 

When I try to upload a .jpg to my board (Consultant license) I get a circle with a line through it. Once, it looked as if it was uploading something, as the circle started to fill in. Then it stalled. other times I get the circle/line thing, and then POOF it just disappears.  I have tried to both upload using the toolbar upload and just drag and drop from my desktop (recommended in an article.) but nope!  

As an educator in architecture I am using Miro as a way for my students to present their work on individual frames.  Each student has a frame that they import pdfs onto.  It seems that their pdfs (embedded with vector drawings and images) are pixelated and will not load properly.  The pdfs being uploaded are 60”x 79”.   These pdfs are generated from Indesign from which they construct a layout.If they export out to a jpg and upload to Miro, the image quality of the images and the linework of the vector drawings seem to be fine.   Are there limits on pdfs that get uploaded to frames in Miro?  Please help

I am evaluating Miro. I have created a board that I would like to share with someone to view only. If I share this single board with them, will they have access to my other two boards?Thanks

How do I transfer a miro board from my private (free) account to my employer's account?I exported it as CSV from my private miro account. When trying to import the CSV into a board from my employer's miro account, there was an error. The message disappears faster than I can read it. 

My colleague created a board and shared the link with me as an editor. But I’m not seeing the export icon at the top of the board. Do I have to be the owner in order to export a Board?