Ask the Community

Hi,I’m going to use a board asynchronous with beginners.I will include the Navigation Mode-video https://vimeo.com/318988801 to support them to understand how to use and navigate the board.But I have question:Is it possible to set a fixed dimension on the board, meaning that a user can’t zoom out and get “lost space” and loose track of the board.?I know that I can use frames and zoom 100% and fit to screen functions to help the user to get back to the content in the board. But in the same way as I can set a start view. Is there a way to set the start view as the most zoomed out view? Or any other way of set a fixed dimension of the board so that user are not scrolling/zooming or panning away from the content? 

During a workshop with an external consultant we created a Miro-board wich is grown during the past 9 month. Now we want to export the board and create a backup. Unfortunately we don’t now the board owner. How can we identify the board owner? 

Installed JIRA Cards app / integration.  documentation and video suggests i click on the link to access the settings that are needed to be entered on the JIAR side.  The Jira Cards app is displayed but when i click on it it lists its s installed by myself - the words “JIAR CARDS” is not a click able link and therefore i can not access the settings needed to configure the other end ???I have a Team subscription.Jira is server version (although dont get that far) 

in the ipad app, Is there anyway to “stop scrolling” with a single finger?I find it very difficult to write (using the pen)  as, as soon as I place the pen, the assumption is I want to scroll, when I want to write it. 

Logged into Miro and was pleasantly surprised to see that Miro now allows you to paste excel table data into a grid. Great I’ve been waiting on this!!However it doesn’t work. If I insert a table. Select a cell and paste in my table data I just get an empty table (although it manages to pick up on the formatting.   

Currently I am working with another consultant user on a project, and using day passes to access those boards. Due to my utilization it it becoming obvious I need to have an subscription of my own.My question is if I have a paid account would I be able to access those boards without the day pass? 

Hi guys,Your suggestions please. I’m on a Consultant plan and I create new Teams whenever I work with a new client. For that group I create team and for that ‘team’ I create (usually 2, sometimes 3) boards. Now, after a while, I have a huge list of teams in the left hand column, many of which I will rarely ever visit again, if only to copy some stuff I can re-use for another session with another team. And of course to keep a record of what I’ve done with them.This is why I would like to archive the teams (with the related boards). I do NOT want to delete ‘cause I want to keep the option open to re-use stuff I developed for a certain team and if, some years later, I ever work with them again (which happened very often over the years) I don’t care to look smart :-) having all the info from last time available.But I also only want my ‘active’ clients in the left hand bar!How could I solve or work-around this issue?Many thanks in advance!

Hi, I'm DanielI've been using Miro for a while and decided to buy a 15 dollar subscription. I don't know English very well, but a charge of 126 dollars came and this is incorrect.I did not intend to add members to the team, but only viewers.Please return the amount and charge only the $ 15 subscription fee, as I need the money.I can't find email from the billing team. Help meSorry for the inconvenience and I will pay more attention to this, but please return the excess amount.ThanksDaniel

HelloI have been unable to access the Miro dashboard now for over a week using chrome and sent a message two days ago to support but no answer. it just perpetually loads. even if visit main miro website and try to sign in from here. Details I am using Google Chrome Version 87.0.4280.141 (Official Build) (x86_64) Mac book pro using  OS X 10.10. 5 Have tried in the chrome incognito browser window does not work, perpetually loads. Cleared the Chrome cache numerous times does not work. Safari say’s can’t open due to unsecured connection Firefox - I have managed to access it in firefox  but frustrating as was working fine in Chrome for that last few months and this is my preferred browser wth all my apps.Any suggestions much appreciated.     

Hi all,Is anyone else experience issues with missing or deleted boards?  I logged in for the first time in a few months and all of my work is gone.  

Is there a way that only the Team Admins can see the Active Users List? Greetings Jo

Is there a way to revert back to an earlier version of a board.  I see all the changes in activities but can I revert back to the version of the board before some of those changes were made at a specific time frame?

I’m currently unable to invite an external guest editor.   What settings should I look at to enable this?  

I have build a board for my customer under my “team-account”. My customer has now a business-account of himself and I want to “hand-over” my board to his account. How do I do that?

I am in need of creating a couple different designs for a new type of cooperative commercial kitchen. Are there any existing templates I can use to do this. I need to plan for sinks, bathrooms, collers, cold rooms, tables, doors etc.

Does Miro have any plans to create an option for those of us who use Miro, want more boards but have no use for the Team-feature? 8 dollars would be fine for the Team option, except it’s not an option if you’re not - well - on a team. Why isn’t there an 8 dollar option for those of us who want a more advanced/flexible version but without the team? I would think Miro is missing out on an opportunity to monetise a relatively large portion of their user base. 

Why am I being made to sign in every 30 minutes now with SSO? I thought it was just my organisaiton but it's also happening to our clients so it must be a Miro issue.

Liebe deutsche Miro Gruppe, ich schlage mich mit dem Problem rum, dass ich ein Consultant Team führe, in dem maximal 2 Leute eine volle Lizenz brauchen, das “power user” und der Rest des Teams 5 Leute, nur sehr selten eigenständige Boards nutzen. Meine ideale Lösung wäre: Consultant Plan - 2 voll-Lizenzen, 5 freie Lizenzen. Ich habe irgendwo gelesen, dass das geht, finde aber keine Möglichkeit es einzurichten. Kann mir jemand weiterhelfen?Danke und liebe GrüßeBirgit

Hello everyone!    I have a question if someone could help me on that. I had a training using Miro and many many sticky notes. One colleague deleted almost every sticky note from the board, one by one. And I saw it when I logged in to the platform later on. In the activity column where the team’s actions are stated, there is no option for undoing the deleted posts. Is there any action to the platform that could let me undo all these deleted notes or do I have to re-write them again from the beginning?     Thank you!   

Hello! My team and I are working on a free plan team space created by a team admin who left the company. We are going to upgrade but we have this doubt:  When upgrade, can we remove the inactive member and set another person as admin in the same team board without lost our work?   Thank you  

Können auch Templates in Deutsch veröffentlicht werden (via Miro Verse)?

Hi Miro community,The owner shared the invitation link to the workshop, but for guest editors “Bring to me” button is greyed out and not clickable. It was in total 7 guest editors during the workshop and nobody could use that function. How to troubleshoot that issue?

I deleted a user from our company account, and now other users who try to access one of their boards says at least one of their boards has been deleted (probably all). When I deleted the user from our company, I “reassigned” their boards to another user, but the assigned user also cannot access. I selected “Delete User”, not “Delete User and Content”Team Admins do not see the board (or any other boards) in their trash. I also restored the user, logged in with their account and checked their Trash. Where has the board gone?I also found this article: https://community.miro.com/ask-the-community-45/deleted-user-ends-up-deleting-board-2015 which states, “If the user was removed from the account and their boards were deleted altogether, Team Admins will see those boards in the Trash bin and will be able to restor

Hi there,I am not sure where is the right place to post this. I hope this message will be enough to raise awareness and fix it quick. Problem: Currently in Miro MacOS version the select function do not work. No matter is the option selected or not you are not able to drag with mouse/trackpad and select multiple objects. Trying to do that do the same like when select option is not selected: dragging and moving a whole map arround.MacOS Catalina 10.15.6Miro version 0.3.38  Best regards!

Hello,I am trying to move sticky notes within my frame but they wouldn’t stay where I leave them. They would jump to a different place in the frame but the one I wanted to in first place. Also if I delete one sticky note and create new one which I would like to place at the end of the list, the new one jumps in the place of the deleted one in the middle of the frame.Could you please help?Marketa