Ask the Community

My education account seems to have de-activated, but when I try to reactivate, it will not let me upload “proof”. Those boxes are greyed out. I cannot add a new board for my new class this semester. Help!!!!

Hi there,I use bulk stickies feature ALL THE TIME for note taking - one issue is that if the thing I’m noting is in the board I can’t ‘see’ it and bulk sticky at the same time as the bulk sticky mode takes up the full screen.I’ve hacked it by logging into the board on two tabs but that is not ideal.Is there a way to do it in one tab that I’ve just not found?(NB I am neurodivergent and extremely visual due to working memory differences. Miro has been an absolutely AMAZING tool for me and I’m sure other neurodivergent people that work in the creative and tech spaces).Thanks Vicky 

Können Teilnehmende, die ich mit einem Link eingeladen habe, teilnehmen, ohne sich bei Miro mit ihrer Mailadresse anzumelden?Bin gespannt auf die Antwort,herzliche Grüße

Trying to implement integration of Miro with our platform. We serve video, protected by credentials.I tried using the embed feature with an iframe, and I see the the video preview is not working. Only when I click on the video, it opens up a bigger screen and play it if the security tokens are well established. I read that this video preview only work for public content  for mainstream services like youtube.However, given we control our videos, what would it take to make the video preview work in Miro with the embed iframe trick?Thanks in advance for the help

When I try to add a Link,  MiroBoard corrupts my link, example: if I pasteC:\Program Files It becomes:file:///C:/%5CProgram%20FilesThis is a new thing and very annoying before I could just paste and it worked a very unhappy user

Hi Miro Experts, I am using the Miro Cards to capture some actions, I Need help When I change the a specific card name, tag name, All the cards in the board are changing? Please may I know how can I have cards with different board names  When I assign the card to someone, they don’t get email but have information in the Miro task panel, but when they respond, I did not get any indication  I want to have these cards linked to Jira. Are there any other tools where we can engage in to and fro communication to exchange notes, review comments, detail like SharePoint commentsNote: We have organization licenses for MiroRegards & Thanks a lotAnand

I had created a board  and while checking share settings so I can share its link, I clicked on dropdown no access. I am now unable to access my own board. I am also the admin of the company Miro and cant see/access my own board.I had by mistake clicked on 'no access'please help get this board back since a lot of important information is in this board. Pls help.I opened support request and waiting to hear. 

If you insert a shape into a workflow map, will the map dynamically change or do you have to decouple the arrow, insert the new shape, move the other shapes and then add arrows back in?

Hi! Does Miro support a double-headed arrow? Pointing at 2 opposite ends.

I originally signed up as part of a team (which I am not the admin of) and would like to create my own team.  It says I have to leave my current team to create my own team unless I upgrade.  So if I leave my team, create my own board, would I be able to rejoin my old team?  To go along with this, it says on a FAQ page that you can be part of multiple teams.  Is that not available if you have a free account?  

Hello!  I’m a true newbie to Miro.  At a conference this weekend I was invited to join a team collaborating on Miro--but when I click on the “accept invitation” link in the e-mail received, I am brought to my personal miro page (with no boards) and see no way to find or link to the team collaboration.  I’m hoping one of you can walk me through connecting with my team--I don’t even see a way to search for the team despite knowing the group/team name and manager.  Please advise! Thanks in advance!

Hi I want to embed a frame (mindmap) of my Miro board into a Google presentation. I have an enterprise license and already found how to embed a frame into a website, but that doesn’t work for Google presentations. Sylvia

I just reimaged my computer and now I cant find my Miro Board. Does anyone know why it could have disappeared and how I can find it again?It doesnt show up with a title or owner search.Thank you! 

Hi all,Just wondering if its possible to have task card X flash after a set Date has past.The idea being that while I can select a date on a task card it would be nice to have some indication of when the time/date elapsed via the item flashing as a whole or just the set Date value flashing.  This would make it easier for team members to see things that need action due to time expiring.Not sure if something like this already exists… if not, I can put on the Idea section. Thanks!

I am trying to package MIRO for mass deployment of 3.500 staff at TWG, the Windows store version has issues with our SSO product OKTA, the Desktop version does not work when using the command “-s” as suggested in its registry install path, however if i run it manually via command prompt the application installs. Furthermore the applications silent uninstall command also does not work. Looking forward to a solution. Cam Harris.  

hello !i’m newly using Miro on Ipad pro 2018 and when im pressing a key from the virtual keyboard, useless newlines are automatically added.Here is a gif to show you this issue :GIFIs it a software issue or a setting that i don’t know ?Thank you and have a good day !

Does anyone know how I can sign up to this so that I can get an idea of how to organize a Hachathon with my team?24h Innovation Barcelona Hackathon on 15th April

I use a lot of template boards with locked content. I quickly open boards, unlock content, select stuff, ungroup, copy paste and move on.Now often when I select content and accidentally delete something, I press CMD + Z (undo), the content briefly appears but then disappears again. I can use the restore functionality but also sometimes get the message that not everything can be restored. I have lost quite some content this way already. I mostly use stuff in frames. I work on Mac M1 chip both with Miro Web but also the Miro app (not at the same time in the same board btw). I have the updated Miro App (optimized for M1). Are more people experiencing this? It’s very annoying as I have actually really lost some valuable content already this way….

Hi AllWhen I opened Miro on the app on my ipad the other day I got a message saying there had been a leak or hack of miro passwords. I ignored the link I was given to change my password. I now can’t find any mention of this elsewhere. Anyone else had a similar notification? Is it an issue with my ipad?? CheersMike

This is how all my pdf downloads (generated as vector files) look like today:I have seen this before when PDF pages were not “in focus”, but today they are focused on. I went through the frames one by one bringing them into focus, but I still get all my frames as these icons on the printout.

Hi, We have an event scheduled for this Saturday in Hopin and we want 14 moderators (temporary, for an event) to have access to the same board in 14 different sessions. Who will each share this board with 8 other people (can be used anonymously). I would like their access (moderators) to be very simple for this activity, also that they find their frame quickly (I know you can copy the frame’s link but in Hopin it is the board that opens if I'm not mistaken). Do the occasionnal moderators have to create an account for Hopin’s purpose? In Hopin when you want to share a Miro you have to login to your account...So I guess the ''editor'' feature ''normal'' is not really useful in my case. Should I take the Business plan? And if so do I have to have day passes? What would be the best solution, easier to manage?Thank you!

We have a requirement to tirgger an event on updating the Miro board. Is there any option to add custom event which should trigger on updating the Miro board?  

Hi,We just recently switched to the team version of Dropbox.This means shared folders in the team space, where we run our projects. The Miro integration with Dropbox can only access / see files in my personal (pink) folder … which means I can’t link files from our team project folders. Making it unusable for Dropbox teams.Is there a way to fix this?ThanksPeter

Before I used to create new object and when I am dragging the ne object it will show me some assisting gridline so I can align the objects better with the existing one. Where can I activate this function again? 

Hello :) we use the Miro-Board as a tool to collect ideas, feedback and comments as part of our online-workshop. Usually, we send the link at the beginning of the online-workshop and 80% of our participants are able to join the board by clicking on the link. But some of the participants are not able to access the board. They are told to create a user account and provide a code/password. Does somebody know, why it happens to some of our participants? We tried different browsers but it did not make a difference for them! Is there anything we need to change in order to make the board accessible every single participant?Thank you very much for your help!  Best,Jeannine & Helena