Ask the Community

Hello. Started using the Miro service. This is an interesting service!But I ran into a problem. I open the project for public access https://www.screencast.com/t/wkjbfKfdNAfter clicking on the link, the user sees a service with incorrect scale and positioning https://www.screencast.com/t/8Uk4D6zPb This may confuse the user (the user may get lost).The user needs to use the mouse wheel to remember the scale https://www.screencast.com/t/yzGhnSaYS only then he understands the project.How to set up a project when providing public access so that after opening it is displayed with the correct scale and positioning?

Hi, I don’t know how to find my content on a Miro board, I am on my board but have zoomed in/out and now can’t locate my content. The map tool isn’t helping either.Thanks

Hello community!I have a problem that there is a lot of free space left using mind map. For example, when I add subtopics 1,2,3,4 to topic1, topic2 goes lower and lower, thereby leaving free space. I would not like to use simple rectangles and arrows, because it is inconvenient. If the topic2 did not move when moving under the topics, it would be more convenient.Please give an answer how to disable this movement.Thanks! 

Hi Miro Community, I recently downloaded the Miro App for shared Zoom licenses that I use for my firm.  We have 8 pro-accounts that are used between different team members.  I noticed that when I signed in on one Zoom account to use my Miro account, I was unable to do the same using a different Zoom license.  I kept getting a link invalid response. Is there an easy way for me to be able to sign in and out of my Miro account while using different Zoom licenses?  Or are the Miro accounts tied specifically to one Zoom license?

When i make a duplicate ...would any changes on the first original one...show on the duplicate?Like can i use duplicates for different groups?

How do you delete a template from the workspace? I’ve been trying to find some button, ANY BUTTON for like half an hour now. All I found was the “...” that has “delete” as an option, but when I click on it, nothing happens. EDIT OK it works now for some reason, but now it only deletes individual cells, and I want the whole template deleted. Does anyone know how to select and delete the whole template? Please this is so unintuitive and frustrating...

Why are text in boxes and table displayed at different sizes despite being shown as being the same size?e.g. 36 point text in a box appears the same size as 101 point font in a table ? 

Процедуру регистрации прошла не до конца. Сейчас хочу снова зарегистрироваться под другой почтой, но меня не пускает, пишет уже существует. Как удалить те данные? И снова зарегистрироваться? 

Hi; I am new to Miro, I am using the free version and I would like to delete rows and columns from the “Product Roadmap” default template.Thanks

Is there a way that I (as admin on Enterprise plan) can inform users about our Miro usage policy each time a new board is created?Like a big sticky that sits on each new board, or a popup infobox, or something like that.Background is that we have a few no-no’s when it comes to how we use Miro at this client, and it would be powerful to remind users of those whenever new boards are created. 

Hello I am new to Miro board and I am trying to prepare a math lesson using BOOMCARDS ( interactive excersices ) but I can only get the link on the board not a preview, and the student is not able to work direclty on the miro board. 

For the past week or so, I have been unable to access Miro on my web browser. The error states that “miro.com redirected you too many times”.Clearing cookies and restarting my browser have not helped. I am using Chrome version 97.0.4692.99 (Official Build) (arm64).Interestingly, Safari works. Any advice would be appreciated!

Hi everyone, I found this really great template on Miroverse, but did not save it and now I can’t find it again :(  It's a template for coordinating an overview of what everyone in a team is working on during a week and it had different project streams part of the template. So a bit like a team project overview. I also remember that it was a Miro member with a female name who had created it. But now when I search through the templates I cannot find it 🙁 Please help!Many thanks,Nadja

Is there any other way for teams for silent brainstorming besides the bulk function?

I've moved from a consultant license to free and back again. I let my license lapse for several months while not in use.Now all of my teams are marked as free, bar one. How do I move the teams back under the paid consultant license?The existing teams lack the paid functionality. I can create new teams that have paid functionality. I could recreate my teams, users and migrate boards but I’d rather not.

When i click on the invitation all i see are my old boards from last year. i think i’m landing in the wrong project folder. how do i jump to the new project? any search i do for the new board name searches only within the project i landed in.

Has the new Miro board UI layout been rolled out for all Miro users? The reason I’m asking is because I’ve got mine updated last week and will be doing a workshop with people who have never used Miro tomorrow which means that I’ll be sharing my screen with the Miro board and wanted to know if they would see the previous layout on their Miro board so that I can plan accordingly. Thanks!

https://academy.miro.com/learn/course/getting-started-with-miro/working-together/collaboration I’m watching this and … he is able to select objects  and I am not.is he not telling keyboard option on how he is selecting multiple options at once?I am not able to select more than one at a time. D

Hello, I have an issue with my membership, I have the full member plan on my new email address (corporate), and the old one is stocked on MIRO . If I try to change it, it’s not possible, and I cannot even delete MIRO account as the email used if linked to the new one 

I have tried dragging and dropping, I have tried cutting and pasting, and I have tried uploading through the upload option in Miro.When I do all of the above, nothing happens, the image simply isn’t there on my board, I am not presented any other options.How do I get these images loaded on my boards? PNGs or PDFs

I am a graduate student instructor at Berkeley CED and I am trying to use Miro to display/review some of my students' work. I have 19 students in my class, however I can not give them all the power to edit the board. Last year I had a smaller class size so maybe that is how I was able to let everyone have permission. Is there a way to add more seats or will this involve payment (I don't have a teaching budget so I would probably move to a different platform) Thanks,Natalee

It’s not a question, just feedback. Ping @Lena Shenkarenko For a few days I was in panic because I couldn't see my boards any more.The only way to find them was to search, which at least confirmed to me that I hadn't erased them.In fact I had activated the filter "not owned by me"... and miro remembered it, me notAnd when you're back to your  board  list, and you see Nothing indicates that a filter is active.

Hello.I’ve had some really good ideas typed on a text box. Then suddenly it dissapeared and then appeared again. It was looking like a bug, so I’ve reloaded Miro app. After entering my board again, all my text in this box dissapeared.I’ve tried to recover my text via Board History - Activity, but I couldn’t find anything there.Will I be able to recover my previous version of board if I will buy an upgrade?In other words, does Mira has versions of my old board, which were made before buying upgrade? Or Mira starts to save versions of a board just after buying an upgrading plan?I really want to get my ideas back :)Thanks

Hello Everyone, I have an issue with the Kanban template: recently I have lost the capability to move or delete a column or swimlane. The three dots next to the column/swimlane name are present but nothing happens when I click them. I can not drag and drop them either. Can anybody help please? Thank you!EmilieExpected behaviorNothing happens :’( 

Hello,i have a big Problem and don’t know how to solve it.I don’t know what i have click but all my Objects are not displayed right now.Does anyone know how to fix this?