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Ask The Community

Discover the power of direct conversation with the Miro Community. Find solutions & connect with fellow Miro users for tailored advice & invaluable support!

  • 7,330 Topics
  • 24,518 Replies
7330 Topics
Paul Snedden
Paul SneddenGroup Leader
asked in Ask The Community
Error message: You cannot install this application. It is not approved by your company admin

I’m one of four Company Admins of our Miro instance. I’m trying to install an app but get a message saying that it hasn’t been approved by our Company Admin.Error message​​​​​ I’m not getting any notification to approve the install. Suggestions welcome

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Paul Snedden
3 years ago
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Ryan BruelsNew Here
asked in Ask The Community
Help with zoom-in level on board

Hi all — please help a newbie! For a new project I’m using a lot of sticky notes. It’s an idea board so stickies get added on a whim, and usually on the mobile app.Problem: the initial zoom-in when placing a sticky is frustrating for a couple reasons:It zooms in way too far on mobile, making it very hard to read the text  Because it’s zoomed in so far, you end up having to resize the sticky note — meaning all our notes are different sizes.  Optimally we could just turn off that initial zoom — is there any way to change this behavior? Thanks,Ryan

2
R
3 years ago
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Sarie RobijtNew Here
posted in Ask The Community
Several participants can't join videochat

Many of my participants (5 out of 14) cannot join the videochat, despite having the right settings and best browser (chrome). They don’t even see the camera icon. What’s happening? 

3
Marina
Mironeer
3 years ago
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Drew QuiringBeginner
asked in Ask The Community
Shortcut for toggling between boards?

Is there a shortcut that allows you to quickly alternate between viewing one Miro board and another (like Alt-Tab between Windows applications)?Thanks!

2
Marina
Mironeer
3 years ago
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jen barrattNew Here
posted in Ask The Community
Can I filter my info (by alphabet and by tags?)

Hello, I’m trying to create a visual representation of a sprawling brand architecture. I have used the Company Organizational Chart template to list the brands by country, and i want to know if i can now sort the list. Can I filter it into alphabetical order? I also want to look for sector patterns, if i tag each entry with a sector, can i then filter / sort / export by sector / tag? Any and all information about what you can do to organise the data once its entered would be great. Thanks, Jen

1
Marina
Mironeer
3 years ago
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JC1New Here
posted in Ask The Community
All flow lines breaking, resulting in hours of fixing

This has happened twice now. All the lines have broken, shifted to the left. I spent hours yesterday fixing this, and this morning I open the file and it’s happened again. My company will not be using this software going forward, it is buggy and unreliable and is in danger of jeopardising our client relationship. What a complete disaster, I wish we had never tried it out.

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Marina
Mironeer
3 years ago
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z-viBeginner
asked in Ask The Community
Pointer missing

I was working with a student and my pointer was not showing up.  We tried everything but nothing helped. Maybe is it some technical issue?

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M
3 years ago
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jtkExperienced Community Member
asked in Ask The Community
Where do I add unlimited teams in the Consultant Plan?

I am testing the Consultant plan (monthly). It says that I am paying for 1 seat. With the Consultant plan, I have unlimited teams. I added another team. No problem. I just tried to add a third team and it sent me to this (image below):  These are my teams on the left side of the screen. I just assumed I could add another team via the plus (+) sign. Nope. What am I doing wrong? Why is this difficult? It says I have two members. I am a solo worker and I want to have unlimited teams. There is no other member. Edit: I just deleted the 2nd team so I can hopefully start fresh.  

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J
3 years ago
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AnuskaNew Here
posted in Ask The Community
Recent problems typing

Every time I select to type it´s impossible to do it. I select T and it appears the right icon, but inmediately I try to write, only it´s possible to draw arrows and others shapes. Anyone with this problem? It began recently, and I never had this problem before. I use Miro in Windows computer.

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Kiron Bondale
3 years ago
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Nick LockeyBeginner
asked in Ask The Community
Highlighting connecting lines

Hi We’ve created a really complex user journey out of stickies with connecting arrows to show all of the ways the different stages can connect, depinding on the actions a user takes. There are TONS of connecting arrows and it’s making it really hard to see what’s what.Is there any way to click on an individual sticky and have just the connecting lines that relate to it stand out or get higlighted in any way so they’re more visible within the mess? We’d like to use this for a stakeholder playback session but it’s too hard to navigate at the moment.I’m basically looking for something similar to the way that Kumi helps you highlight individual connections in complex maps https://kumu.io/TeamReOps/what-is-researchops#wiro-workshops/framework-for-research-cadence 

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N
3 years ago
Simon.Harris
Simon.HarrisRetired Community Member
posted in Ask The Community
No spelling corrections?

HiIn the Notes panel its really nice that a typo gets red-squiggle under it - but not to so great that the universal right-click for corrections doesn’t function as expected. Instead ALL we get is a menu to format and leave comments etc Under some circumstances the menu doesn’t appear - If the menu is several inches below the mouse pointer and the click is close to the bottom edge of the window then no menu 

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S
3 years ago
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KetBeginner
asked in Ask The Community
BUG - Upgrade functions doesn't work (no buttons)

Last few days when you try to change your plan it shows a screen with no ‘action buttons’. So you can’t change your plan or upgrade or do anything else in the billing area around plan modification. I’ve tried with different browsers - so not a browser cache etc issue. Sent a support request/ but no answer as yet.

4
K
3 years ago
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Jennifer MacIntyreNew Here
asked in Ask The Community
Images won't load!

I was using Miro without issue for a week and as of a few days ago I am unable to add any images to my board. Some images won’t upload at all while others seem to load to 50% and then just stop. Help! I have a presentation in a couple of days.

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J
3 years ago
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ChristinaSBeginner
asked in Ask The Community
Have a team account, but cannot see the voting featrue

Hi all,I need the voting feature for tomorrow, but cant see/find it. I have a pro/team account. It drives me a bit crazy because I have seen it before and now it has disappeared…. Can anyone help out? Thanks in advance!

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Robert Johnson
3 years ago
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NardusBeginner
asked in Ask The Community
Website Integration on Google Site

HII would like to know if I can embed a Miro Board into a Google Site with the viewer having the ability to only view or navigate the board.It seems like this feature is only available on the enterprise option but I don't have that scale of application that justify a costly subscription.I assume enterprise is the most expensive subscription? Can I have this feature with any of the other subscriptions?Best Regards

5
N
3 years ago
O
Owen JenkinsNew Here
asked in Ask The Community
Accidently created a new team subscription - need the boards on my upgaded team

Hi - not sure how I did it but have created a load of boards under a new team subscription, rather than the one I am paying for. How can I get all those boards into the team I am paying for? thanksOwen

1
Robert Johnson
3 years ago
Dionei Piazza
Dionei PiazzaBeginner
posted in Ask The Community
Miro + Breakout Room + Webex

Hello!Recently I attended a online workshop and there the facilitator used the Miro and Zoom. So, he separated the groups through the "breakout rooms".We do not have Zoom, but we have the Cisco Webex Meeting solution. So, can anyone tell me if Miro's Breakout Rooms works with Webex Meeting? Or, is there any other alternative to breakout rooms besides Zoom?

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mlanders
3 years ago
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JasmineNew Here
asked in Ask The Community
How long does it usually take the support team to respond?

HiHow long does it usually take the support team to respond to tickets? Accidentally deleted board content so wondering if it’ll take days or weeks to recover. thanks 

1
Kiron Bondale
3 years ago
M
Mike108New Here
posted in Ask The Community
Cases of high quality business schemes in Miro?

Hi all!We are consultants: conduct research, analytics and strategy for our clients.We have started using Miro and do love it! We use it for accumulation and structuring of different types of information and for brainstorming sessions.But for client presentation we still make business schemes in Adobe Illustrator. They look way more professional and cool than we can do in Miro. But they are not alive, like frozen and it takes lots of resources… So the question is: is it possible to craft cool-looking business schemes/graphics in Miro?   

3
ANDREY TATARENKO
3 years ago
J
Joanne JacobsBeginner
posted in Ask The Community
Get all Shareable URLs in a directory

Rather than right clicking each board and getting the shareable link, I’d like to be able to get all shareable URLs of different boards in a directory at once as a text list.  Is this possible?  

2
J
3 years ago
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Sebastian KuhnNew Here
asked in Ask The Community
Why can't people open my public boards - board just loading three arrows shown but no entry possible

Hi, I have the consultant plan and created a board but my customers cannot open the board although it is shared via link in edit mode just like miro explains it. One colleague of mine can enter but no costumer. costumer also tried deleting cookies and using chrome via incognito mode. does not help. any ideas? thanks in advance 

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Robert Johnson
3 years ago
B
barrioBeginner
asked in Ask The Community
Open PDF with more than a page

Hi, I don’t know how to open a pdf from my Ipad, can you help me please?I’m a teacher, and I want to work on the pdf to explain the lesson.

5
B
3 years ago
Guillaume Niscient
Guillaume NiscientBeginner
asked in Ask The Community
Free account - Is it allowed to have several free accounts for non-profit use?

Hello,Is it allowed to have several free accounts for non-profit use?To play role-playing games...(that is to say that this has already allowed companies to subscribe to paid offers thanks to the employee who talked about it)Thank you for your answer(I'm French, the translation was made by the website www.deepl.com, sorry if it's bad) 

5
Frank Krieger
Mironeer
3 years ago
R
Robert LeottaBeginner
posted in Ask The Community
Bug with Miro Lite

Pls ensure Miro Lite boards are deleted from all including the creator of board after 24h, this is not happening atm

1
Marina
Mironeer
3 years ago
C
calcelayNew Here
posted in Ask The Community
Problems with Video chat - students enter and the video goes fine but we can not listen to any of them

Hello, some week now we are experiencing problems with the Video chat functionality. Students enter and the video goes fine but we can not listen to any of them through the video-chat. Some weeks ago we also had the same problem. Are you experiencing it?I read that some months ago this problem was also there. Could you help me?  Thank you

1
C
3 years ago
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