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Ask the Community

Discover the power of direct conversation with the Miro Community. Find solutions & connect with fellow Miro users for tailored advice & invaluable support!

  • 8,398 Topics
  • 28,276 Replies
8375 Topics
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Shannon RawskiNew Here
posted in Ask the Community
Team members vs board access? Free plan

I am using the free plan in my undergraduate classes. I want to use the share link to given my students board access during class, but I don’t want them to be team members so they can see new board as I make them before class. My students just started making their Miro Accounts and it looks like one student found my team and added himself so I had to scramble and cover up all my board content with a large object. Can I remove this student from my team? Or when I use the Link to Share the boards in class, will that just automatically add the students to my team regardless? I basically want them to be able to collaborate on the boards during class, but I don’t want them to be looking at my boards before class. Also, if I upgrade to get the paid version and make private boards (if that is the only way to do what I need to do) - I don’t want to pay for all my students to get the upgrade too - how does that work?? Many thanks for your help!

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Robert Johnson
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Frank Welsch-lehmannNew Here
posted in Ask the Community
Limit Access to active Academy Members

I am using Miro as a base to share my courses with my academy customers.As I am on a consultant plan I can share the boards, and any guest with the URL can duplicate the board for themselves. That’s great functionality.Now I would like to limit the access and visibility of the board(s) in my repository to active customers. As long as that person is a paying customer that person can access my boards. It is ok if a person has made a duplicate version of a board while the person was a paying customer. But I want to deny them access to any boards in my central repository. Even if that person still has stored a valid URL of a board out of my academy.Can I somehow create a group “active customers” and assign that group with access rights to my boards? I would then have to find a way of how to add and remove users from the group, but that would be easier.

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CathNew Here
asked in Ask the Community
Iconfinder won't paste into Miro

Hi all: Trying to add icons into my board. The icons are there but they won’t “paste” or insert to my board. Have tried many different ones but no luck at all. Anyone else having this issue?

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Robert Johnson
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Юлия ПархаеваNew Here
asked in Ask the Community
Problem with sharing

Hello. I have a Free plan, there is no possibility to share my board or send a link to my students. I click the button Share, but nothing happens, only the screen gets darker. I also can’t invite anybody. What should I do? 

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Robert Johnson
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GMGNew Here
asked in Ask the Community
Can't upload PPT

I’ve got a presentation that I need to upload and adapt within Miro.  I’ve shrunk down the file size to just over 6mb, but even at that size, I can’t get it to upload and keep getting a “Sorry, Something went wrong” message (yes, but WHAT went wrong!?). I’ve tried doing this within the Miro desktop app, as well as in Chrome, but neither works. Any ideas on how to fix would be greatly appreciated!

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Ralf Schiering
Ralf SchieringBeginner
posted in Ask the Community
Teilnahme an "Miro Professional Network"

Hallo, ich habe mich angemeldet und bin auch bestätigt im Rahmen des Consultant Plan.Bei der Anmeldung musste ich ein Team angeben - welcher Sinn steckt dahinter? Hat jemand sonst schon eine Einschätzung dieses Angebots? Schönes Wochenende + Grüße!Ralf

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Ralf Schiering
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dianagentiliniNew Here
asked in Ask the Community
Me han aparecido tableros nuevos que no puedo eliminar!!

Hola comunidad! Tenía 3 tableros en uso. Me han aparecido de repente 2 tableros más, que yo no he creado y, lo peor, que no puedo eliminar. Al intentar borrar uno de ellos se ha eliminado uno de los míos, en el cual tenía guardado largos meses de trabajo. Y de los dos que míos que han quedado uno aparece como “View only”, así que ni siquiera lo puedo editar. Literalmente, estoy a punto de llorar. A alguien le ha pasado? Alguna solución? Gracias!!!

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Renjie HuNew Here
posted in Ask the Community
Question: collaborator network management

Hello Miro community, Miro is a great tool. So far I really enjoy using it. Recently I’m thinking to use it to manage my networks. However, I couldn’t find the best way to do so, if anyone have some ideas or suggestions, it would be great. So, here is what I’m trying to do:I’d like to create a Miro for my collaborator networks. Each collaborator has a image, a field for descriptions and notes, and more importantly, can be assigned with multiple dates. The dates for all collaborators can be sorted and presented in some form. Thanks! 

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Jennifer KennyNew Here
posted in Ask the Community
Miro MindMaping for Business Book Structuring?

Hi I’m a long term mindmapper. Thrilled to see Mindmapping in Miro and want to use it. Has anyone found a way to use it to create Business Book Outlines or Structures? This is one I created in MindManager - its great as a stand alone but has very limited team and sharing functionality. Miro is much better at that. But so far I can only find ‘tree’ or left to right branching map formats. Anyone managed to create a map like this top down one in Miro? Thank you. Mindmanager top down book structure

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mlanders
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Ocean.AkiraNew Here
posted in Ask the Community
Miro app bottom toolbar hide under the top one

When I using the Miro app, the pin map toolbar and chat toolbars at the bottom are hide under the top.Please tell me how to fix it.Thank you!

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Kiron Bondale
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casioNew Here
asked in Ask the Community
Will i face performance issue in Miro?

Hi, everyone i want to know will i encounter performance issue if i do below actions in Miro ?   create 1000+ frames in a board i.e. the board-speed is too slow or something like that  create 1000+ boards   Plz help to share your user experiences i’m afraid to have such performance issue once i introduce Miro into our team   sincerely. ⏤ Casio

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ANDREY TATARENKO
ANDREY TATARENKO
ANDREY TATARENKOBeginner
asked in Ask the Community
Miro performance issues (one year expirience)

I wondering when you guys from Miro would finally fix the performance. I run 64M RAM with iCore 9 and Video Card and it’s still sloppy. I have to keep my boars open (of cause! it would be even more miserable otherwise) but ANY TIME I open a board I see just 60-80% of my content with empty spaces for the rest. I have to zoom in just to find a content. And it’s very annoying and time consuming. ANY TIME…

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ANDREY TATARENKO
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Guilherme H. MoraisNew Here
posted in Ask the Community
Non-editor Team Admin

Hello!In my team plan we have 4 active members and a “admin-only” one. It’s basically a finaces account that handles seats and billing, but doesn’t actually uses the patform. Ragardless, it’s still a “wasted” paid member.I know this is not the best way to manage the team, but is there a way to have a team administrator account without wasting a subscription (and without assining the role to another member)? Thank you!

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Robert Johnson
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Mark VincentBeginner
posted in Ask the Community
Marking up PDFs

I have a copy of my course roster in a Miro board. It is a PDF. I’d like to be able to edit that doc with pen etc., and immediately have that markup locked to the board. I’m assuming that I have to using the grouping feature,  and perhaps locking? I’d love to be able to make those edits quickly (e.g., in front of the class) without having to remember to lock them all in place. I learned this the hard way. I made careful notes on the first day, and forgot to lock them down. I later resized/moved the PDF, and as a result I now have pen marks that do not match up with document. Had I noticed immediately, I could have just used Ctrl-Z, but I didn’t… I’m hopeful there’s a simple feature that lets one mark up and make the edits essentially burn into the PDF, so no amount of resizing/moving leaves the edits stranded. 

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James SamNew Here
asked in Ask the Community
Is there a way to temporarily give myself view-only permissions?

Hello,I have a board that I own, and I want to keep that level of control moving forward. However, what I would like to do is have a way to temporarily be view only for me. Is that possible?As a comparison, I can do this in Google Docs very easily.Thanks!

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Patrick FritzNew Here
posted in Ask the Community
Voting does not start!

Hi, i’m on the education plan. I’ve invited guest users to vote. I’ve created the voting session, but if i click start now, the voting does not start. I just see upcoming votes. Is there something wrong? ThanksPatrick

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GizemNew Here
posted in Ask the Community
About Private Board

Hi everyone,I just wondering that can i set a private board that some team users can see, not only board owner_? 

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Matt ChuBeginner
asked in Ask the Community
What's the sound clip from the timer activity "Calm Flow" ?

It sounds so soothing!

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Mishal
MishalGroup Leader
asked in Ask the Community
Where can I listen to the original Timer chill beats music outside of Miro?

Is there a place where I can listen to the chill beats music outside of Miro? Like on spotify for example. If yes, would be grateful if you could share a link or name to find the music. Thank youMishal 

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Robert Johnson
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EllieNew Here
posted in Ask the Community
Miro Sketch Plugin - Sync Error

Hi, For some strange reason my sketch art-boards won’t sync to Miro. I keeps coming up with an error. I have tried the suggested solutions and nothing helps. Could someone please help me with this? 

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Yvain
Mironeer
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Dmitriy EfremovBeginner
posted in Ask the Community
Оплата прошла, но тариф не обновился

Здравствуйте. Я совершил оплату, чтобы улучшить тариф. В итоге деньги списались, но тариф не обновился 

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Yvain
Mironeer
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Steve MINOTNew Here
posted in Ask the Community
Bug : User story mapping VS App jira

Hello, We have a bug between the user story mapping and the jira application. Special characters and emoticons are displayed incorrectly. Do you think you can solve the problem please?Thanks in advance 🙏🏼 

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Anton Kuksin
Mironeer
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Optimist HubNew Here
posted in Ask the Community
I did not receive service for payment

Hello Dear Authorized, I can't contact your customer support team as I'm on the "free" plan so I had to write here, not in a public place thinking you'd fix the problem. On August 20, 2021, I purchased your "team" plan for $20. But my account still shows "free". I have sent an e-mail before to solve the problem, but I did not get a response from you. Although I have paid, I cannot benefit from the service and this is a serious grievance. I found the service quite confused and could not use it, I want it canceled. I request a refund of $20 to my bank account.

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Yvain
Mironeer
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VicNew Here
posted in Ask the Community
Lock PNGs?

Why is it not possible to lock pngs in-place? Seems like an obvious feature that should be included.

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Robert Johnson
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razonmasNew Here
asked in Ask the Community
Web page capture FAULTY halted by Sign up for newsletter or subscription pop ups

Ive encountered these a few times. Whenever a website has a pop up page for newsletters / subscriptions / advertisements. It darkens the whole web page capture and only has the pop up window in 100% color and opacity  

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Robert Johnson
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