Ask The Community

Discover the power of direct conversation with the Miro Community. Find solutions & connect with fellow Miro users for tailored advice & invaluable support!

  • 6,747 Topics
  • 22,734 Replies

6747 Topics

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Dan GNew Here
posted in Ask The Community

Miro is frozen! Met with a black screen on load!

Hey all!I submitted a ticket, but this is somewhat time sensitive. I recently copied an artboard from one Miro board to another, and my Miro crashed. Now when it loads for me or anyone on my team, it freezes at around 40% and the screen goes black.Here’s what we’ve tried to resolve the issue - none of which has worked:Logging out and logging back in Duplicating the Miro board Logging in from a different browser/incognitoAny other thoughts or tricks here? We’re a little desperate!

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Robert Johnson
3 years ago
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marigastalNew Here
asked in Ask The Community

Screen bug - weird colors and shapes appearing on my board

Hello!I’ve been having a weird problem using my Miro boards… shapes and colors keep appearing on top of the actual content of the board. Seems like a typical screen bug, but I have no idea if the problem is in Miro or my own notebook.Here’s a video so you can see what’s going on:https://drive.google.com/file/d/1smgDNEb9mGxEOVgSsM6KqK7MmafcuQVz/view?usp=sharing

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Robert Johnson
3 years ago
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ClioNew Here
posted in Ask The Community

My accountant asks for you VAT for the invoice entry approval

My accountant asks for you VAT for the invoice entry approval. How can i find it?

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Robert Johnson
3 years ago
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Anna MariaNew Here
posted in Ask The Community

Miro boards privacy in education plan

How do I deal with privacy if I have boards for different courses or faculty meetings in my boards but I don't want my students or all faculty seeing them? how to manage this privacy so not anyone can walk in and out of all the boards. Some contain sensitive material etc.

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Robert Kienzle
3 years ago
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andrew edwardsBeginner
posted in Ask The Community

Guests are unable to edit board - team license

Hi,  My organisation has signed up to team license, we can get in and edit, but guests only have the option to view a new board I have created.  When I go to the ‘share’ button for the new board, their are only three options for guests - view, comment, no access.  Where is the edit option for guests ?

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Robert Kienzle
3 years ago
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erictightenBeginner
posted in Ask The Community

Is there a way to fold the extract pdf or other files back?

I import an pdf file to a Board and extracted it into separate pages, after review them, I’d like to put them together to make to board bit clean and easy to manage, but somehow I can’t find a way to put them back together. Does Miro provide this function? I think this is a very good way to manage comparably large Board. Thanks!

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3 years ago
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Tobias WillhauckBeginner
asked in Ask The Community

When will the Bugs in the voting feature be resolved?

I tried to use the voting feature several times in the past 2 weeks, but found it is not usable due to the following issues:‘Save vote for later’ cannot be updated as any changes are just ignored or the save-for-later button does nothing when clicked the second time (sometimes changes appear hours later) Voting does not start for all team members on the board  Previously set voting area often appears at another place (even when I set up the vote on the fly) Some team members could not end the voteYesterday I had to set up 6-7 votes until the intended 3 votes were done. In  the end I gave up and reverted to dot voting.I really love the feature, but in the current state is is unusable.

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3 years ago
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Honey MuirNew Here
posted in Ask The Community

Exporting content via vector

Hi Team Currently having issues exporting a large board via vector. The image quality is just not there and the words are not legible. Please help! any and all hacks welcome. KindlyH

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Robert Johnson
3 years ago
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Jay MBeginner
posted in Ask The Community

If Miro is not a data-mining company, why is it not possible to store your data locally?

It seems like people would be using the app for very private information.  So, I am not understanding why people can not sore their data locally.There are companies that have Software as a Service models, but still allow you to save all of your work on your own hard drive, and not on their servers.Does anyone have any insight to this?Thank you.

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3 years ago
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Susan ChoBeginner
asked in Ask The Community

Uploading photos - color accuracy

I am noticing that the colors of most image files that I upload onto Miro are noticeably darker than when I view them on Photoshop or Preview. Is there any way to resolve this?

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S
3 years ago
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Rudi TamayoNew Here
asked in Ask The Community

Can you transfer stickies from one project board to another?

I am working on a customer journey that will use the same stickies I creates in an affinity diagram project board, is there a way to use or import the stickies from one board to another?Thank you!

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Robert Johnson
3 years ago
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Tracy DumpertBeginner
asked in Ask The Community

Default settings for board sharing as any team member but allow people not in team

Hi, I would like to have the default setting below to access all boards in a team. However, I would like to invite another user not in the team to have edit access to a board but not see other boards in that Team. Is that possible?  

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Robert Johnson
3 years ago
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DaveDomdowBeginner
asked in Ask The Community

Export pictures and full board from Miro

Hii All Is it possible to export as a example all pictures and text from a Miro board to a file-folder local on my device? i just saw that you can use the frames/screenshots or vektors to export… :/  but if i use more than 50 images as an example in the miro board and i have to export all images at a later time, this won't work? Best GreetingsDave

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3 years ago
Kim Roth Howe
Kim Roth HoweActive Contributor
posted in Ask The Community

Structuring Large Complex Accounts + Security Permissions

TL;DR:  I would like to connect with anyone familiar with very complex account/team structures with a lot of temporary users and complicated security and permission needs. I am a consultant working with a very large global NGO to help them migrate the bulk of their training and capacity building work onto Miro.  We are designing and building an integrated web of boards (at least 50 at current count) that will serve as synchronous/asynchronous community hubs, university learning management systems, conference launchpads, and many more.  These boards will be used by thousands of people within this NGO’s network to varying levels and over various periods of time, and the needs for security and access permissions are extremely complex.  This scenario does not fit well into an existing account structure, and we are trying to strategize how to best structure their account, teams, boards, and users to serve these needs.   If you have any experience that might help us navigate this maze, I’d l

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Kim Roth Howe
3 years ago
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bobchopsNew Here
asked in Ask The Community

Is it possible to email a PDF document to a board

HI,Is it possible to email a PDF document into a board? When we place orders on suppliers we email them a PDF purchase order. We would like these PDF’s to appear on a Miro board to help manage deliveries.Is this possible without manually dropping the PDFs onto the board? Many Thanks  

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Kiron Bondale
3 years ago
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Kelly TavaresBeginner
asked in Ask The Community

Why the Export to image PDF is not working?

I have been trying to export the frames but the file option to export into JPG images is not available the only option is save as “all files” what does not work.I have a free account.How can I do to solve this problem?Thanks 

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3 years ago
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CelestaContributor
asked in Ask The Community

"Set start view" does not save the view

This is very important for me because I am looking for ways to speed up the board loading time. I thought that reducing the start view area would help. I hid the frames outside the view area. But even within the same session, once I save a new “start view”, if I click to “set start view” again, it shows a different area, much larger than my working space yet often excluding parts of the hidden frames. There doesn’t seem to be any logic in the way it shows. And if I reload the board or go to the dashboard and start the board from there, “start view” is again something else, not what I saved.Have a look:https://www.loom.com/share/d264286d50f943f7bb22e09297adb1cc

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3 years ago
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Akiyoshi INASAKANew Here
posted in Ask The Community

Getting 404 error when clicking embedded shared link of Miro board

I have made a Miro board with iFrame embedded links of shared Miro boards.  When I first made such board, I can access to the shared Miro boards by clicking iFrame embedded links.  But after rebooting the board and click on the link, I got 404 error.  Are there any advice on solving this problem? I appreciate your help. 

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Markus Harrer
3 years ago
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Ellen ThomasBeginner
posted in Ask The Community

How can we invite people within our company to a specific board without inviting them into our Miro team?

Hi - How a can we invite people within our company to a specific board without inviting them into our Miro team? We have just moved to an enterprise licence with SSO sign in, we have a lot of boards we don't want everyone in the company having access to.

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3 years ago
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Fabian Müller-KlugNew Here
posted in Ask The Community

Hyphenation of words in Miro?

Hello,sometimes in post-its, the words have bad breaks…Is there a feature for hyphenation?Greetings,Fabian 

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Robert Johnson
3 years ago
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Ilona KravchenkoNew Here
asked in Ask The Community

Не могу войти в приложение на Mac через Google аккаунт

Привет! При попытке входа в аккаунт через Google в приложении Miro на Mac, выскакивает вот такая ошибка.Переустановка, обновления не помогают.Как решить? 

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3 years ago
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Juste KrisBeginner
asked in Ask The Community

Full license user appears only as the guest editor while others with the same invitation not

Full license user appears only as the guest editor while others that got the same invitation to the board appears as the Full license users. The invitation was send from the external user. What might be the problem?

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3 years ago
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Jan Willem StroesNew Here
asked in Ask The Community

Font size inconsistent between grid and boxes

I have a weird issue with font sizes. I created a grid of 2x2 and put in text in the left most column. Font size is 18. Then I placed a shape in the other column and entered some text. Since it wasn't readable I enlarged the font. This led to the picture below.It looks okay, but “department 1” in the grid is font size 18, while “trigger” in the shape is font size 288. When you look at the picture, it doesn’t seem to be a big problem. But the arrow at the right of “trigger” is the maximum size I can get. If I change the text in all boxes to 18 and zoom in, I do get arrows that are discernible. But the smallest font I can use for the grid is 10 and then “department” shows about 10 times the size of “trigger”.The behaviour is consistent on this board, even when I draw a new grid, but on one of my other boards this is no problem at all. To add to the strange behaviour, when I copy from the ‘good’ board to the ‘strange’ board, I get a very small grid on the ‘strange’ board. After enlarging

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3 years ago
Drew Falkman
Drew FalkmanBeginner
posted in Ask The Community

Facilitation Training?

Hello--I a wondering if anyone knows of any great courses to train facilitators? Just thinking in future would be good to have a resource for training new UX and product people to learn key techniques for facilitating Miro workshops.Thanks.

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Robert Johnson
3 years ago
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Ana XimenesBeginner
asked in Ask The Community

Text disappears

The text in my shapes on a process map disappears.  When I enlarge it the text show up uut completely disappears when I reduce the size.  

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Robert Johnson
3 years ago
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