Skip to main content

Ask the Community

Discover the power of direct conversation with the Miro Community. Find solutions & connect with fellow Miro users for tailored advice & invaluable support!

  • 8,960 Topics
  • 29,978 Replies
8960 Topics
M
MartaWozniakSemeniukNew Here
posted in Ask the Community
[RESOLVED] "Anyone can view without sign up" link on Free plan is NOT working

I have a Free plan.I created a board and wanted to share a link so other people can see the board [just view permission] - I copied the link but it doesn’t work - it will only show the menus but nothing else that is on the board.I have tried different browsers, incognito modes, cookies cleaned - nothing works basically :(   

57215
Robert Johnson
E
Edgar Isaac Silva DomínguezBeginner
asked in Ask the Community
VAT factura

Hello.Could you help me community, since I need the fiscal id, vat, I look at my invoice to be able to make the expenses, could someone please help me.Stay tuned. Greetings.

711
M
Mironeer
M
MosquitomaxBeginner
posted in Ask the Community
Links and locked items.

When I am facilitating a session I want different groups to move to different boards, or to follow different links. However, when the first person clicks on a link, the container object is selected, blocking further access. Is there a way to create a link that does not lock?

732
M
L
LafiokaNew Here
posted in Ask the Community
Embedded boards not responsive

Since this morning, my embedded Miro boards stopped working - they proprely display “See the board” button, but after clicking some of them get stuck on endless loading state and others display the board but scrolling and moving the main are has no effect on it. Plus, the console is full of errors.I have tried that on a couple of different browsers and devices, and even embedding in two different apps. For example, this piece of test code gets stuck: <iframe width="768" height="432" src="https://miro.com/app/live-embed/uXjVOrSPVpU=/?moveToViewport=-1073,-553,2144,1104" frameBorder="0" scrolling="no" allowFullScreen ></iframe> The error that shows up: Is there anything that has to be updated?

2541
Nick_Miro
Mironeer
X
Xin QinBeginner
posted in Ask the Community
Can not delete anything in my board, deleted items always appeared again?

I’m new user for Miro and try to create a training board in Miro to get familiar how Miro works. After I create some Frames, then come to a problem, I cannot delete anythings in my Frame, the deleted items always back again. I don’t know why, may I click wrong button. Will be very appreciate to get your help to see what’s wrong with my operation. TKS!

5714
X
Andrew Sauter
Andrew SauterBeginner
posted in Ask the Community
Moving from Excel to Miro

Hey there,I am a critical thinking consultant and we currently use Excel spreadsheets to capture the collaborative thinking from groups. I have been using Miro to replace some of the spreadsheets but I am running into problems when I need to rate the impact of actions on requirements etc.Currently in Excel we have dropdown lists to select High, Medium or Low and others are more analytical where they calculate numerical values and provide totals etc.Has anyone found a way to manage this in Miro? I am very open to different ways of dealing with this in Miro but unfortunately my creative abilities are limited! :)IAny help would be much appreciated. Or a recommendation to a consultant for creating Miro boards would also be great.Thanks very much,Andrew

1773
Andrew Sauter
P
Peter MeadowsNew Here
posted in Ask the Community
Org Chart Text Alignment

Is there a way to create multiple text lines in a single org chart box? If I hit “enter” i just get another box. Also, can you align text in an org chart box? 

1761
Robert Johnson
MarkusEicher
MarkusEicherNew Here
posted in Ask the Community
Darf ich mich kurz vorstellen? Hallo Miro

Hallo zusammen 🤝Mein Name ist Markus Eicher und ich bin ganz neu hier. Nicht neu als Anwender von verschiedenen Collaboration Tools, aber neu bei Miro. Aktuell habe ich zusammen mit einem Freund ein Projekt für ein FoodBike (FoodTruck) am Laufen. Dafür verwenden wir Miro als Planungs und Koordinationshilfsmittel. Wird bestimmt ein Abenteuer, da mein Kollege ein Informatikallergiker ist und selbst mit E-Mails nur widerwillig umzugehen bereit ist. Mal sehen, wie wir das mit Miro gebacken kriegen. Ich freue mich auf die Arbeit mit Miro und ich wünsche Euch allen eine gute und gesunde Zeit. Gruss aus der Schweiz. 

331
Peter Schwöbel
S
StivskoNew Here
asked in Ask the Community
Can't switch between windows on Mac

Hi, I’m a Mac user and usually switch between same-program windows (such as Safari, Excel, Outlook, and so forth) by pressing Command + ` (the key between Shift and Z on an English keyboard).When using Miro, that option does not work, which is really inconvenient. Is there a workaround or something I’m missing?Thanks!

3723
J
A
Askhat BurlibayevNew Here
posted in Ask the Community
Visiting Mirohero

Hello!Can somebody explain me what Visiting Mirohero is? The board is not public one and the teams memebers have not shared any access link to the board. 

59210
Robert Johnson
M
Marco WedekindBeginner
posted in Ask the Community
Consultant working with a Client on miro Free Plan

Hey miro Community,Let’s image that I am planning to get a consultant plan miro account and I want to collaborate on miro boards of my client who has a miro Free Plan team. The client already has more than 3 boards and the board I am invited to is not editable because only the three most recently created boards are editable in the Free Plan.How can I collaborate on the non-editable board with my client? Is it enough to have a Consultant account or does the client need to upgrade (which is unlikely in the near future)?CheersMarco

14613
J
R
RajaNew Here
posted in Ask the Community
Speech bubble - not able to shrink width?!

I’ve been using Miro for work, making storyboards, and need to add speech bubbles that the writers can edit. Issue is, that Miro sets a minimum horiztonal width which cannot be shrunk/adjusted by dragging the corner or side handles. This is not the case with callout rounded rectangles, but the disparity in behavior is incongruous. It makes my job frustrating, as I have to account for these enormous speech bubbles! Please remove the minimum width requirement and make them fully scalable like the other callout options. Also, please add in a thought bubble with cloud-like edges, to convey internal thoughts as opposed to speech. Thank you!

2511
Robert Johnson
K
KinnovisNew Here
posted in Ask the Community
Payback | accidently bought too many seats

Hello Miro Support, Accidently I invited a bunch of people to my MIRO Boards. This cost 699$.I deleted all extra seats, so that I do have to pay 1150$ renewal in february 2023.Now I want to add a person I have deleted before and this would cause costs again - although I have already paid 7 more seats for this Account/ Team. I do not understand why I should pay this (again) - Please tell me why adding a seat I have already paid and owned costs extra after I deleted a user. It seems that we should talk about a payback and than I will add a certain number of seats for this team. (As mentioned, it was an accident that I ordered so many seats) Thanks for letting me know how we can proceed. I think my problem may be related to this (https://community.miro.com/ask-the-community-45/confusion-on-whether-i-need-seats-or-licenses-or-both-1376) I hope we find a solution! Best regards, First I bought accidently 7 more seats, secound: after I deleted the users I had no more seats left: 

383
A
J
Jussi KuosaNew Here
posted in Ask the Community
How to create a UML self-transition?

Hello, I’m new to Miro but I cannot seem to create a self-transition in an UML diagram. I.e. I’m trying to model a transition that starts and ends in the same state (box) e.g. starting from top center and ending in right middle.

982
J
J
JhonNew Here
posted in Ask the Community
How do we know Miro is not Steal our idea from our Board..?

I love Miro. It is the most amazing website I have ever seen for brainstorming ideas, but I have one question. Does Miro see our idea on our board? May be Miro see Our idea and Steal new idea from our Board , if we use Miro for  Brainstorm new idea how we Believe Miro It self. Since we are a huge company, we have a million dollar project idea to work with Miro , so how do we believe Miro? Please Some one answer this Thanks in advance

1151
Kiron Bondale
M
Matej ChovanecNew Here
posted in Ask the Community
I can not edit my own board

Hi,I would like to ask if it is possible to choose which 5 boards I will have an access as Editor when I do not own premium version. I created my own board and then I was assigned as editor to another board and then I lost my editor rights for the board which I created.Thank you.

531
Kiron Bondale
K
Kiril ReznikNew Here
posted in Ask the Community
[RESOLVED] sprite.svg is 404 in production

FYI 

371
Alyona
Mironeer
L
lubboyNew Here
posted in Ask the Community
Как проще всего упорядочить фреймы?

Подготовил обдирную доску-презентацию. Получилось 45 фреймов. Но порядок их создания, естественно коренным образом отличается от вполне линейного порядка в котором они должны демонстрироваться зрителям. Попытался упорядочить через  ручное перетаскивание в списке фреймов мышкой. И понял, что не осилю это. Очень тяжело. Посоветуйте, как проще всего можно упорядочить фреймы в списке (расположены у меня они как раз в порядке предполагаемой демонстрации. Слева направо, верху вниз. Спасибо заранее.

10062
Robert Johnson
R
Roi BareketBeginner
posted in Ask the Community
decision tree - how to make it actually work?

Hi, I’m making a decision tree, every “page” has 2 options to pick, which leads (with a hyperlink) to the next page.At the end, I would like to export it to PDF and make it actually work, like when you choose one of the options it leads you to the next branch in the tree. Thank you all :)

2017
Robert Johnson
S
samayoNew Here
asked in Ask the Community
I can not select font less than 10px

I don't know how to explain this, but in all of my Miro boards, I can't select a font-size less than 10. It seems that is the limit, and there is no way to choose a smaller font.    Why is this feature in the app? 

38807
W
R
Rob BednarkNew Here
asked in Ask the Community
How to add a shape around a mindmap node?

How can I add a shape around a mindmap node that is currently just text?I thought object transformation might be the solution, but I don't see an object transformation option when selecting a node.  Instead I see the node-color selection.

20344
D
A
AnnaVNew Here
posted in Ask the Community
[RESOLVED] The link to the miro board is not loading for non-registered users

I created a table and wanted to share information with users who don’t have an account in Miro. I sent them a link to view, but the link is not loading. Someone faced this problem?

2602
A
G
G. Carter StokumNew Here
posted in Ask the Community
LaTeX Support. Again...

New to Miro, and loving it!But one of the first things i was hoping to do is copy over equations and chem formulas and found a topic that seems like it gets brought up every few months.LaTeX Support or even “JUST” full Unicode!even the copy paste support in the app (Windows, Web(chrome), and Phone(android) won’t succesfully Paste even the more basic of bits, with even this forum supporting UTF-8 at least...Pasting a image of an equation with even just x^2 is still our best option? ²

22202
F
K
Kimmo J KyleContributor
posted in Ask the Community
Free Restricted license, but I can edit boards?

I am invited to a team, Enterprise plan, where on the team user list I show up as “Free Restricted”.There is one (1) board in the team which I can fully edit, and two others where I only have view/comment rights. I thought that any editing always requires a Full license? (except public link sharing of course) What exactly could be happening here? 😃

10356
K
J
Jim's miroNew Here
asked in Ask the Community
[Bug?] Unable to view a shared board as a visitor without signing in Miro

Hi everyone, I have an urgent question to ask you.I used to be able to view the whiteboard shared by others even without sign in.But now, I can't do it.After a new version release, I can't see the shared content.If you don’t sing in Miro or using the incognito window to view, you will not see the shared board.I'm having a lot of trouble with this.I'm a product manager and I use Miro a lot for business and project content.I often need to share links for others to see.Previously, visitors did not need to sign in or register with Miro to view it.But now this problem will change my habit.They can't see the content I shared again.I want to ask whether you have encountered the same problem, and how to solve it ?Thank you. 

1182
Alyona
Mironeer
Terms & Conditions