Ask The Community

Discover the power of direct conversation with the Miro Community. Find solutions & connect with fellow Miro users for tailored advice & invaluable support!

  • 6,758 Topics
  • 22,789 Replies

6758 Topics

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Dan WarfieldBeginner
posted in Ask The Community

Update Miro onboarding videos to show correct board control locations

This is a critical issue.As a facilitator / consultant I need to give new Miro users a quick guide to the tool. The onboarding videos were good until the UI was changed.The location of settings and a few other controls has changed.Now these videos are unusable. They should be updated as soon as possible.This probably has cost you some sales.

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Melissa Milloway
2 years ago
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Ryuichiro OkamotoNew Here
posted in Ask The Community

About "Privacy Policy" and "the Customer Data Processing Addendum"

Hello.We are currently confirming the terms and conditions. We have a few questions that we would like to ask.We have two questions regarding the content of the "Privacy Policy"(https://miro.com/legal/privacy-policy/)Regarding the following statement in "4. how we use your personal data", for what specific purposes will the data be used?---- To develop, test and provide search, learning and productivity tools and additional features. Miro tries to make the Services as useful as possible. For example, we make Services suggestions based on historical use and predictive models, identify organizational trends and insights, customize your experience of the Services, or to create new features and products----Regarding the following statement in the same section "6. How we share and disclose personal data", for what specific purposes is the information shared?----Partners. We may share personal data with developers, partners and others we engage to create Miro applications and/or integrating

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1 year ago
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Kseniya DaroninaNew Here
posted in Ask The Community

Payment

Hello, I have a problem with payment. All entered data is accurate, but the payment is failed anyway. What might be a problem? 

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Robert Johnson
7 months ago
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Petter ØyanNew Here
posted in Ask The Community

Could we have a "Glass Layer" to secure a board from destruction?

We use Miro-boards in higher education. We may be several teachers developing a board to be used in a course. Locking different parts of a board is almost impossible when several people collaborate.Securing the setup we make is important. Students working on the boards should not be able to destroy our setup (by accident - or intentionally).We need a very simple “Glass Layer” to put on top of the board, where the students can work safely without access to the board itself.  

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5 months ago
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Sylvain GautierNew Here
posted in Ask The Community

On Planner for JIRA we need more than 1 issue per column width

During a PI, with only one issue per column the planner is much too High

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Paul Snedden
1 month ago
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YaBuxxterBeginner
posted in Ask The Community

Security issue: Viewer can provide Edit rights

Hi everyone!Today got this case:A gave a link for my board to PersonA. PersonA requested the Edit rights and another user (PersonB) who already got the Reader access gives Edit rights to my board to PersonA. What??? If it matters: Free Plan, Me and both PersonA and PersonB logged in with Google Account

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Robert Johnson
10 months ago
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Al AveryBeginner
posted in Ask The Community

Insert a step in the middle of a flowchart?

Is it possible to insert a step in the middle of a flowchart and have the subsequent steps move/reflow to make space for the inserted step?

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A
6 months ago
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Collective BroadcastNew Here
posted in Ask The Community

Miro app for Zoom not loading toolbars / buttons

I am trying to use the Miro app in Zoom and am hitting a brick wall. I can open a board but the toolbars and buttons to actually engage with the board will not load. They just sit greyed out on a sort of loading animation. I am able to open the boards and get the toolbars and buttons in both the desktop client and the browser version of Miro, but not in the Zoom app (which is the only place I want to use it). Not finding anything in support or community addressing this issue. I have tried using two different Zoom accounts, on two different computers (both Mac), both updated to the most recent Zoom version. I have uninstalled and reinstalled the Miro app in Zoom and that’s done nothing either. See the screenshot below showing the greyed out toolbars. Any and all advice appreciated.   

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L
1 year ago
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Karen MGroup Leader
posted in Ask The Community

How is Agile run in your company?

I imagine different companies run/interpret Agile very differently. I remember at my last company, to move away from waterfall to agile, they renamed all the BAs to Product Designers. Oh dear … 

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Henrik Ståhl
2 years ago
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Pedro GustavoNew Here
asked in Ask The Community

Open Graph Error with no previews

Hi all,I was linking the linkedin profile of all our team members. Miro stopped creating open graph previews from nowhere. I kept doing the same: ctrl + c from a spreadsheet cell and ctrl + v to Miro. Some profiles were shown as a open graph preview. After 12 profiles, Miro stopped getting the previews.I tried Firefox, Chrome and the WhatsApp Client (I got some of the links by it).Can you help?

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Mironeer
1 year ago
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Lydia LeeNew Here
posted in Ask The Community

HELP! Can't access my account

HELP!I recently resigned from my company and forgot to pass over the access of my boards to a colleague before leaving. Now that my company email address is deactivated, I can’t access Miro to share the links. Anyway that Miro will allow me temporary access so I can share my projects with my colleagues? 

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Robert Johnson
1 year ago
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Heinrich VenterNew Here
posted in Ask The Community

Consultant guest board export

We are on the Consultant plan. One of our guests needs to export the board for a presentation. The guest does have editing rights, but the export option is not present.I have not found an option to allow exporting for guests on the board.Is there something I am missing?

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Nick_Miro
Mironeer
1 year ago
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Manon_13New Here
posted in Ask The Community

ALL my boards Not appearing when I click on my Projects

I've been experiencing an issue for the past two days where all my boards seem to have disappeared, regardless of the projects I access.I have full access, I am the admin.The only way I can find them is by individually searching for each board by name in the search bar.This is extremely problematic when dealing with hundreds of boards.Can anyone assist me with this?

3
Robert Johnson
3 months ago
Christie Morgan
Christie MorganNew Here
posted in Ask The Community

Start view on mobile

Hey there!I’ve worked out a way to have my board / portfolio act as a website, where I have basically embedded the board with no UI fit the entire frame of my website (http://xt-projects.com) and it looks great!However I’m having issues with the start view, mostly on mobile/tablet as it doesn’t seem to follow the same rules that it does on desktop. It starts in a completely different spot even though the iframe is responsive (I think?).Attaching some screenshots below. Desktop start view (looks almost perfect, although coordinates are still a bit off):Mobile start view (no idea why it puts the view way up the above where all the content sits):  I also tried adding the moveToWidet parameter to my iframe but it didn’t really seem to work either as it was zoomed in and not in the right position on either desktop or mobile. Would love some insight if anyone can help? Here’s what my current code looks like:<iframe src="https://miro.com/app/live-embed/uXjVOkn1OQc=/?embedMode=view_only_wit

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Christie Morgan
11 months ago
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Tom HowdenBeginner
posted in Ask The Community

Nodes in mind map

Hi all.I am using the basic mind map template and while some nodes retain the ability to add branches when i hover over them, others do not? How can I resolve this please

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1 year ago
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Lauren SaggarNew Here
posted in Ask The Community

"This board is no longer shared, or has been removed" error

Hello, I am trying to recover this board: https://miro.com/app/board/o9J_lR6hXvU=/ but unfortunately it seems as if it has been removed or sharing access has been removed. I am the original owner of this board, so I am unsure how this happened. Could you please help me recover this?Thanks a lot!Lauren

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Robert Johnson
11 months ago
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LaxdipNew Here
posted in Ask The Community

It is reconnecting every few seconds making almost impossible to work

I have 4G internet Connection, all other apps and internet works completely fine but Miro reconnects every few seconds, makes my whole work deleted between that reconnect period and I have work on same thing again and again. Is anyone has solution on this, please?\I tried with Chrome, Edge, Brave… same issue. 

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L
4 months ago
Mishal
MishalGroup Leader
posted in Ask The Community

Upload/Choose > Take photo on mobile is not working

I tried multiple times to take a photo directly from my iPhone into the Miro board but it wouldn't load it onto the board.

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Mironeer
2 years ago
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asliNew Here
posted in Ask The Community

Cancelled my subscription but still being charged!!! Cannot contact anyone

Terrible service, cannot find any which way to contact anyone at Miro …. they know how to charge but dont support their customers! Any ideas? Any email address or where i can request any form of help??

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Kiron Bondale
1 year ago
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AdilBeginner
posted in Ask The Community

I cannot install the New Clustering (beta) app

Hi,I’m on a paid Consultant account and I am unable to find the new Clustering App. I’ve clicked on “Get more apps”, then searched for the term “Cluster” and all I can see is the screenshot below.I’m the Administrator on the team/Board that I am trying to add this to. Is anyone else experiencing this?Thanks!  

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Mironeer
1 year ago
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Jamie BradburyNew Here
asked in Ask The Community

Accidentally deleted team profile which deleted boards I didn't want to delete

I need help!I accidentally deleted a team profile not realising it would delete some personal boards I had on there. I thought I was under an education plan. This hadn’t been active for 2 years yet but it seems like somewhere in the mix I was on a free plan which doesn’t sound right to me. I need to restore the team so I can get the boards I need back. Can anyone help?I’ve applied to go back on an education plan just in case. The boards were not backed up.

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1 year ago
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Jonathan ShankNew Here
posted in Ask The Community

How to manage OneDrive permissions for Miro boards

We’d like to utilize the Miro integration with OneDrive, however our security team is concerned with the fact that our miro boards are so easily shared outside of our organization.  One possible solution I was wondering about was if it was possible to create a Miro team that limited the sharing of Miro boards outside of our domain, and secondly limited the OneDrive integration to only that team. Is this possible, and would this achieve the goal of only miro team members being able to integrate OneDrive files within boards that can only be shared within or domain? Or would there be scenarios / edge cases where users in this team could end up providing access to OneDrive files on miro boards that are able to be shared outside of our domain?

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1 year ago
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Jamie BedfordBeginner
asked in Ask The Community

Interactive Miro on Microsoft Teams Rooms (MTR) with touchscreen front-of-room display?

Is there a recommended way to interactively share a Miro board in a space that has a Microsoft Teams Rooms (MTR) A/V setup that includes a touchscreen monitor as a front-of-room display?I’m able to Share a Miro board in a Teams meeting, and can show that Board on an MTR, but even with a touchscreen display on the MTR I am not able to interact with the Board.(If sharing a Microsoft Whiteboard with an MTR, on the other hand, if shown on a touchscreen display then users in the room can edit the shared Whiteboard using their fingers or a stylus, and those changes are reflected in participants’ view of the Whiteboard. Using a Microsoft Surface Hub has a different experience, too, but since those are being converted to be MTRs by default in latest releases perhaps this will be a concern on those devices as well?)Thanks for any help you can offer!Cheers,Jamie

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1 month ago
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E. ZhukovskiyNew Here
posted in Ask The Community

Samsung S7+ tablet app can't change pencil color

Hi, when teaching a student using Miro I am observing the problem when trying to change a color of  the pencil in a pencil tool menu. There is no reaction on stylus tap  the color pallette. This problem is only in tablet application. It seems that in a web version things are better and I can change the pencil color. What am I doing wrong?

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1 year ago
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Nate DickinsonNew Here
posted in Ask The Community

PDFs being truncated on import

I have multi page PDFs that I’d like to use within Miro. Upon importing I see the document for a split second as it should be viewed, before it is truncated and becomes unusable.  In my case please imagine a multi page balance sheet with multiple line items spanning the page, and signatures. After importing I get some of the numerical values and the signatures, but the descriptions and notes are gone. I have tried exporting as a PNG  as recommended from another post, but this does not give me visibility beyond page one for any document in the miro board. What’s frustrating here is that Miro gives visibility of my document for about two seconds as it should be viewed, before converting to the truncated version of that document. The document is saved in Miro as both the PDF and PNG retain their content when downloaded from Miro. Please allow multi page high detail PDF documents to be able to be imported properly into Miro. Thank you.  -Nate I’ve pulled from this from the web and this con

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Apollonia
Mironeer
1 year ago
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