Ask The Community

Discover the power of direct conversation with the Miro Community. Find solutions & connect with fellow Miro users for tailored advice & invaluable support!

  • 6,756 Topics
  • 22,777 Replies

6756 Topics

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Anthony MarterBeginner
posted in Ask The Community

Using the Miro Surface Hub app?

Hey all, has anyone successfully used the Miro app on a Microsoft Surface Hub (the giant expensive touch screen thing)? Have managed to get our IT team to install the app on our Surface Hub, but unclear on how to get it to log into a Miro board and/or how to get it to display Miro boards that are associated with Teams meetings.So if anyone who has used it successfully could chime in with the basics of how they got it working it would be appreciated - I couldn’t find any basic how-to info on the Miro site.The workflow I tried was:Join Teams meeting from the Surface Hub (where the device was invited as a participant) Open Miro app from list of apps (the Surface Hub equiv of the start menu) Miro app opens, but displays a blank (white) screen with no option to log into a Miro account

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2 years ago
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Mythili IsolaNew Here
posted in Ask The Community

Not saving Frame names after I refresh the page

I am able to go into Frames and edit the ‘New Frame’ text to something else. BUT, when I navigate away from the board, or refresh the page, the new frame name I entered disappears. When I add other components and navigate away from the page, everything saves. Only issue is the frame name not saving. This is only happening for one of my boards.

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3 years ago
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Claire O'BrienNew Here
posted in Ask The Community

Help - upgraded to educational account and now can't view any boards

Hello.I had been using the free account with my university classmates. The entire class has formed a team with many boards. When I upgraded my account to an educational one (I also changed my email address associated with the account from my personal to my academic address) I can now no longer see any of the boards in this team, the boards are no longer listed. i have logged in and out a few times but this has made no difference. Has this happened to anyone else?

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3 years ago
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Varun DhitalNew Here
asked in Ask The Community

How do I create a personal team/account?

Hi Miro community. I’m pretty new and I’ve looked through a bunch of threads but I’m having trouble wrapping my head around this one.I was added to a team I am consulting with by a 3rd party and signed up with my personal gmail address. Looks like they are on the free plan and they have 3 boards already.Now I want to create my own dashboard/account/team that is separate from this other team since I am just consulting for them and want to work on things unrelated to them. The only option I see is to Create another team, but it asks me to upgrade to a paid account. When I log in to Miro, there is no personal space, just the team I am consulting with (that invited me).Basically, I want to create a personal dashboard/team/place where I am not sharing with this other team I am consulting with. How do I create my own dashboard with a free plan and 3 private boards?Thanks

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Robert Johnson
3 years ago
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NielsCBBeginner
asked in Ask The Community

Possible to export the 'dot-voted' post-its ?

Hi everyone,Do you know if it is possible to export an overview of the ‘voted post-its’ and/or a total list of all the post-its that were dot-voted (preferably sorted from high to low). When ending the voting session the overview list on the left side and the total overview are great. However, it would be awesome if I can export the list and board to a PDF with the votes included. 

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3 years ago
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Anna CiulaNew Here
posted in Ask The Community

JIRA Cards - Project Level access

Hello Fellow Miro fans,  I have been recently experimenting using JIRA Cards in our projects in Miro. We have a JIRA Instance with multiple projects and Miro with multiple Teams. My desired outcome is to connect different Miro Teams to different projects in JIRA. I can only allow each Team to see their own project. Following the excellent documentation provided by Miro I created the application link on my JIRA server. Subsequently I created 2 web hooks for 2 different Miro Teams. I configured them adding JQL filter restricting the cards to projects specific for each team only. Nevertheless I could still see all JIRA issues in both Miro Teams. I also repeated my test using additional variables in URL (as specified on the Atlassian web hooks setting page), but still was able to see all JIRA issues in each team. It looks like MIRO is currently ignoring both the JQL filter and additional variables. So here are a few questions: Am I doing something incorrectly? Is the behaviour I described

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3 years ago
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lisa brownNew Here
asked in Ask The Community

Guest Editors video chat not working

Hello there. We have been delivering an online training course, and all has been going well until today. Today non of our guest editors can access video chat and a message appears telling them to report a bug (we couldnt see this from our side) We have reported the problem, but is anyone else experiencing this today?Thanks. 

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Marina
Mironeer
3 years ago
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Jakob HolsteinBeginner
asked in Ask The Community

Who is my account admin??

im trying to buy upgraded version, buy as you can see i have to ask my account admin. my questions is who is my account admin? 

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Kiron Bondale
3 years ago
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HermanNew Here
asked in Ask The Community

Link to miro lite ends up on home page

Hello, I am a teacher and was trying Miro lite by sharing the link with my students. Some of the students use their smartphone to work on miro lite. So my problem is this: Some students when they click on the link don’t have access to the miro lite board I was sharing. They end up on the home page instead. This problem exists as well with Android smartphones as with iOS smartphones (old and new ones). Can someone help?

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Marina
Mironeer
3 years ago
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Julie YNew Here
asked in Ask The Community

Integration with mind mapping applications

Hello, I very much like this tool very much. Even the free version is very helpful. However, I have also been using another app called Evernote to take notes and I would really love to be able to insert the mind maps, diagrams etc. that I make here in my notes. I’ve noticed that though Evernote notes can be uploaded to miro, there is no way export miro maps, diagrams or the like to Evernote. Is there any way I can do this? If not, will this feature be available any time soon? 

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Robert Johnson
3 years ago
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CJSNew Here
posted in Ask The Community

Why are my Photoshop files coming in dim or at a very low opacity?

I’m doing a little test - checking out all of the features - to play with Miro out before utilizing it on a real project. I’m trying to add Photoshop files to my white board, but they keep coming, or more accurately, at a very low opacity. Here are some screen shots. I did a little test doodle of a christmas tree, saved it as a PSD, uploaded it to more board and you can’t hardly see it.  What am I doing wrong? Thank you in advance,CJPS: Bonus question: If i make changes to the file, will the file update in Miro? 

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Marina
Mironeer
3 years ago
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michele bartoliBeginner
posted in Ask The Community

Stormboard conversion to Miro

Has anyone converted a Stormboard into a Miro board? Any success? Any tips? Any info at all greatly appreciated.

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3 years ago
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Mironeer
Brad SanzenbacherMironeer
posted in Ask The Community

How does Miro enhance your Zoom meetings?

Hey Community!Brad from Miro here. I need a small Favor:Sometime in the next month or two, Zoom is going to release a new Zapp that will give access to Miro from within Zoom. We don’t have an exact date yet, but we’d like to be prepared with some quotes from users about your experience in using Miro during Zoom meetings. So if you regularly use Zoom and Miro together, could you answer one of these questions for me?Why is it a no-brainer that you should use Miro while you’re meeting with your team on Zoom? What are some unique ways you’ve used Miro to make Zoom meetings more engaging?If you’re not comfortable answering in this thread, please email me at brad@miro.com. If we like you’re quote, we may use it on a landing page, press release, or other marketing asset.Thank you!

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Kiron Bondale
3 years ago
T
tlenoir
asked in Ask The Community

Billing : change yearly period to monthly period

Hi, I wanted to change the size of the my team (16 to 6). I was initially billed monthly, but when I confirmed, it change my billing period to yearly.I do not know how to change that, is it possible?It’s just that I will be charged with an amount for all the year, and I want to continue my monthly billing.Thanks,Regards,Thomas.

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3 years ago
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Cara JayNew Here
posted in Ask The Community

I don’t have a link to the webinar

Hi! I signed up for the webinar today for 8am.  But I don’t have a link to the webinar.  I got a message check your inbox - but just got the recent Miro Community welcome messages.  Anyone else run into this issue?  The webinar is Running Agile Events in Miro in a Remote First World. Thanks,Cara

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2 years ago
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Rainer FeldbrüggeBeginner
asked in Ask The Community

Can I preset the stickie shape to rectangular?

Clicking on the stickie-button creates square stickies. I can change the format after, but can I preset rectangular stickies for the entire board so that doubleclicking anywhere wil create a rectangular stickie?

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Marina
Mironeer
3 years ago
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Daniel MarschaltNew Here
posted in Ask The Community

How can I move projects to another team? Is that possible somehow?

Hi. I just don’t get it, if there’s any possibility to move certain projects from one team to another.Is there any way to do this? CheersDaniel  

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1 year ago
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InessaNew Here
asked in Ask The Community

Navigation has changed

Hello, previously I could use the tool “ arrow” to zoom in and out the materials on the board, but now somethings has happennd and when I rotate the computer mouse wheel, the board moves up and down. What has changed? How will the previous functions be returned?

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3 years ago
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EdBBeginner
posted in Ask The Community

Google Calendar & Miro Mind Map Integration?

Hi, Is it possible to make Miro nodes behave like task nodes and have these integrate with Google Calendar such as they appear in Google Calendar as events for the purpose of scheduling. Needs to be 2-way like ToDoist, so editing the event in Calendar updates the node in Miro. Is this possible? Thanks, Ed

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1 year ago
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EdBBeginner
asked in Ask The Community

Can I collapse and expand Mind Map nodes like other mind mapping tools

Hi All, HNY…I am just evaluating Miro. I like to keep my mind maps simple either by: Collapsing nodes Hiding all nodes other than node with focus ie F6 in XMind Creating a submap with a backlink How this be achieved in Miro? Thanks in advanced, Ed

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Turner Pijpers
Mironeer
1 year ago
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John CartierNew Here
asked in Ask The Community

Changing Admin account to Occasional license - Consultant plan

Hello!Per this article: https://help.miro.com/hc/en-us/articles/360017571514-Account-Access-LevelsI should be able to change my Admin account to an Occasional license, but that option doesn’t show up in Bulk Actions.  Any recommendations? Many Thanks :-) 

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3 years ago
Bubble D
Bubble DContributor
posted in Ask The Community

Classroom Management - unruly students vandalising each others work - what to do?

Hi everyone, recently moved to online teaching on Miro for art and design courses for adults. It works really well for almost all of my classes.However I have 2 students who sabotage each others work, or when I am presenting or sharing a screen start moving pictures and objects into my window to block where I am. It’s slightly stressful as I am on an Education account, so students always have editing rights which override the project or board rights. It disrupts the class and stops both students from ever finishing anything. I’d like to revoke their access at times, however it’s really important that both complete the coursework.I was wondering if there was some way they could be in my team, yet the present board/project permissions overrides the team permissions? Or should I delete them from the Education team but keep them in the project/ add in manually to each board?  Both are good students, just total kids who won’t stop messing. So I’m not looking to ban them or anything.  Other

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2 years ago
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MattPNew Here
posted in Ask The Community

Best way to train free users?

I have an educator account. I have created a board that trains students on how we use Miro. I would like to make this available to everyone in my college. It seems that the easiest way is to save a backup of my board, then share it broadly through our course tools. Students could then upload the backup and go through the training. This is a brilliant plan, except that the free plan does not appear to allow “Upload from Backup”. The students are all on free plans. Any suggestions? 

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Kiron Bondale
3 years ago
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Beatrice NgNew Here
posted in Ask The Community

Help on email notifications for education plan

Hello, I am using Miro to conduct a research project and this involves quite a huge number of students. I would like to ask how come when people follows a comment thread on my board, which belong to education plan, they do not receive any notifications through email even though they subscribed to it? What I did was to sent them the invite link for them to edit my board, and they do have their own email accounts as well, but why do they not receive any email notifications? Also, since I am under student plan, I can only invite up to 10 team members. Is there any way to resolve this issue as this is crucial for my project, thanks!!

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Marina
Mironeer
3 years ago
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Mira BlagojevicNew Here
posted in Ask The Community

I am looking for a customer journey mapping template that is adaptable and automatically changing when I am adding a new step

Hi everyone, I am new to miro.I am looking for a customer journey mapping template that is adptable and automatically changing, for instance, when I am adding a new customer journey step inbetween.I was going through the customer journey mapping templates and wondering whether its possible to edit each individual step. For instance, I would like to add customer journey steps inbetween while all following customer journey steps are automatically moving. Is there a template that is applicable to my desire? There is no need that it calls “customer journey map”. I am also fine with any other process flow that makes it possible to have a “living” journey / flow. I hope my problem / situation is clear ,-) I  hope that you can help me out. Thanks in advance! Best wishes from Berlin

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Kiron Bondale
3 years ago
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