Ask the Community

Hi all,Some of my boards act as directories for various external locations.It came to my surprise yesterday to find the message ‘This device can’t open external links’ on my android phone.Has Miro removed this very simple functionality from phones? ios and android?Super disappointed if that’s the case - it’s kind of a dealbreaker.Thanks

Hello! The Starter tariff has a monthly fee of $10, but now they write to me that tomorrow there will be a write-off of $20. What's the matter?

Hi everyone!Is there any chance to learn how to get a plan update for Ukrainians? I have been looking for some information online, but the procedure is not outlined. How is it possible to get it? 

I could crop images and screenshorts 3 months ago, but now the function is missing.  

I would like to know if this Miro app have an option where I can create a box and add a status monitor (Red/Green) within the dashboard. So when my VBA code within the excel sheet changes a status for example from OK to NOK, can Miro board change the color from green to red? Is there a way to implement this in Miro?

Hi there, I am a company admin in Miro for my organization. however, i can’t access the billing section. How do i access the billing section?

If yes, could you share your experience?Any performance issues?

Are there email reminders on objects or anything within the miro boards? Due dates, etc.

This started in the last month, every time I open the scheme the firefox is not responding.I tried to remove the site data and it still not working.Any ideas?

I’m completely new to Miro. I installed the Miro plugin in my Confluence server. When I tried to add the Miro macro, a window pops up with the option “New board”. I clicked it and it hanged with a loading circle. I tried waiting for half an hour, no change. No error other than the initial 403 when I opened the popup:Network traffic stopped at splitChanges: I’ve allowed “miro.com” in Chrome third-party cookies. Tried Incognito too, same result:What else do I need to do to get Miro working in Confluence?  EDIT:I went to miro.new to create a board there, afterwards I can embed that into Confluence. 

The button for removing the background has disappeared. Changing the browser doesn't help.

Hi! So, the list on the sidebar is only showing some of my projects, and i can find no way to see the full list But I know they still exist somewhere, because I can find the boards that are inside of them on "Recent"  

Pasting or Uploading URL and getting error. & resulting in text only instead of expect minimal "card" or thumbnail I will be logging (AND UPDATING) a list of links and types that are failing vs workingURL Type Example Error Twitter   FAIL CrunchBase   FAIL WordPress+Divi https://wordinfilm.com/ PASS                                      Here are others threads reporting similar issues:https://community.miro.com/ask-the-community-45/when-you-paste-a-website-in-miro-what-determines-the-information-displayed-3120https://community.miro.com/ux-design-107/better-handling-of-paste-for-urls-13926https://community.miro.com/ask-the-community-45/known-bug-incorrect-url-error-when-embedding-a-wordwall-6132https://community.miro.com/ask-the-community-45/linkedin-profile-on-board-doesn-t-work-1976https://community.miro.com/ask-the-community-45/how-to-paste-video-from-instagram-3563https://community.miro.com/ask-the-community-45/pasting-links-on-bo

Hi Everyone, I have lost access to my Miro board and our previous teamadmin has left the company. How can get access to this board ? I have pushed the button ‘Request access’ several times, but i guess the request goes to the team admin, which is unreachable in my case. Any ideas to fix this problem is much appreciated. Thanks

Currently, the start date appears after the due date, which is counterintuitive and confusing at times. 

I’m new to Miro, but have used Lucid Chart extensively. I do a lot of AWS Architecture Diagrams. I have access to Miro’s AWS Architecture Template and can see group icons on the template, i.e. VPC, Availability Zone, etc. However, I can’t find Region or VPC or Availability Zone shapes in the shapes panel. I’ve looked through all the AWS shapes and General shapes, but still can’t find them.Does the AWS Shape Pack come with those shapes? What am I missing?Thanks,Ryan

My app is not allowing me to create new sticky notes.  When I click on the plus icon, I get the menu options for text, sticky note, stickies capture, etc.  When I click on sticky note, the menu disappears and I end up back on my board with the plus icon again.  I am able to create notes on the desktop with no issue.  I restarted my app, but it’s still not working.  I am an android user.

Everytime I click on something, it instead zooms on it.

Hi I cannot see my boards anymore on Miro s ap meanwhile I can see them on my computer , what do I do please to fix that? I really prefer to use the app on my phone/ thanks 

Hi,I have a colleague who has a Miro education account. The colleague is a member in few Miro teams, but doesn’t have their own team. Normally the team is created once you sign in for Miro, but is it possible to create the team afterwards? I know that in education account the amount of one’s own teams is limited to one, but we are unable to create even that one team in this case. Thankful for your help!Kindly, Linda

Choosing ‘Style’ in the Frames sidebar will make substantial and generally unpredictable changes to the colours in your miro.There is no simple option to undo those changes. (Ctrl-Z - undo - is unreliable, especially in large complex miros with multiple users making changes)Can this feature be made more robust, please?BeforeAfter - and no ‘Original’, ‘Revert’, or ‘No Style’ option 

I’ve been cleaning unused boards, and have narrow it down to just one, but now I’m not able to create a new one. It keeps pushing me towards the upgrade for a paid plan.Does anyone had this issue before and know how to solve it?

The title is saying everything.The screenshot is below:  

dear miro team,i have made a big board one month ago. These days i am modifying it but i can duplicate it. When i do that, there is a sentence “sorry, something went wrong.” This board is very important and i have tried many different way try to copy everything to a new board. But i try to paste it to a new board, it shows “this board can’t duplicate”.I want to know how to fix this problem. I have the education plan btw. and i am the owner of this board.thank a lot.

We have enabled SSO on MIRO few weeks ago. Ealier users were using form based authentication. After enabling SSO, users are not able to change their names. What Should we do for name change?