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Ask The Community

Discover the power of direct conversation with the Miro Community. Find solutions & connect with fellow Miro users for tailored advice & invaluable support!

  • 7,870 Topics
  • 26,412 Replies
7870 Topics
L
Lizenz- u. Usermanagement BITSBeginner
asked in Ask The Community
Move to account missing

I don't have the option "Move to team" although I am the owner of the board. In the FAQ I had found that there was another solution via duplicating the board. But the duplicated board doesn't offer me this option either. Is there another way to change the owner of a board?

1224
Robert Johnson
2 years ago
R
Rob BeekmansNew Here
posted in Ask The Community
Creating a jigsaw puzzle

Good morning all,I’m new to Miro, seeing massive opportunities to use it. I was looking how to create a jigsaw puzzle for presentation purposes. adding one topic per piece.While searching for templates I didn’t find anything, so I turn to the expert - you all!Is there a template or do you know how to create a jigsaw puzzle? I created this once in powerpoint but was to cumbersome in timing and options.thanks for any thought, help you can give (otherwise my weekend is covered ;) ) 

21625
Henrik Ståhl
2 years ago
J
Judith FormulNew Here
posted in Ask The Community
Cant Upload

Every time I try to upload an image to a recovered board, it shows up for 2 sec then disappears. Why? How do I stop that? By the way, I'm using a recovered version of the board.

743
Kiron Bondale
2 years ago
H
Heidi BergerBeginner
posted in Ask The Community
Updated tutorials with new UI toolbars

I wasn’t working for about 6 months and it seems that in that time the toolbars have changed.  What was once in the bottom toolbar is now split between the bottom  left and top right corner (I liked it better the old way).  I’m introducing Miro at my new organization and I want to point them to a tutorial on the basics for participating, but all the tutorials seem to still be based off the old toolbars.  Does anyone know of tutorials that are up to date?

1384
Annika Robbins
Mironeer
2 years ago
2
23MapNew Here
posted in Ask The Community
Quirky Connections lines issue

Hi New to Miro and would appreciate the help. I have just started with a Mind map template, and have an issue with the connection lines. I have checked the resources available but no luck as yet.I can not seem to bring the text in that column closer together, 4 text boxes, as the lines keep moving. So if I move two closer, when I move the third text box the other two move position.  I have tried to capture it in the image below, can you see how I have text at the top and bottom that’s generating the big curved lines. I have tried everything I can think of, so a little stuck  Thanks!!  

973
Kiron Bondale
2 years ago
C
Care.BNew Here
posted in Ask The Community
Miro and Webex Breakout sessions

Hi, I cannot find any information on if I can use Miro in Webex Meeting Breakout Sessions?  If the answer is yes, is it possible to have a different Miro boards in 3 Webex Breakout Sessions open at the same time?   

431
H
Mironeer
2 years ago
P
Peter SmitsNew Here
posted in Ask The Community
Canvas sequence

We are using Miro, everyday. It is the same board that we use. If we start the presentation we always are/must passing every canvas. We do not want that. On Monday we like to see only canvas nr 1,2,3,5,7,9,12 as an example.But on Tuesday we want to see canvas nr 1,2,3,4,8,20.On Wednesday 1,2,3,6,9,……., Thursday1,2,3,…., Friday1,4,5,…. (as an example)Can we make a sort of a menu or is there another possibility?Who has an idea please?

531
Kiron Bondale
2 years ago
D
danvanNew Here
posted in Ask The Community
Sticky Note hex values

Does anyone know what the hex values are for the standardized colors for sticky notes?

35965
Henrik Ståhl
2 years ago
A
Aleksey SolntsevBeginner
posted in Ask The Community
R&D center in Russia

Hi guys, Our Digital Security department asked me to clarify if you have an R&D office in Russia.Thanks in advance, Aleksey

482810
mlanders
2 years ago
T
Thomas MeierNew Here
posted in Ask The Community
Visitors vs Guests

I’m a consultant to small businesses and as part of my services we create workflows. I love miro’s functionality in that space.However it’s not clear how I can invite my clients to access say a swimlane for a discussion. We don’t really need to collaborate on miro regarding changes but I’d like to give them read only access to work on miro.Based on this they’re clearly not members as they’re read only participants. However it’s not clear what the difference is between a guest and a visitor - especially since a team plan has visitors but no guests. Am I looking for guest access for my use case and therefore may be better off with a Consultant plan? And in addition to that what can a guest do on my miro instance?

29442
Robert Johnson
2 years ago
S
Suely LuNew Here
posted in Ask The Community
[CONNECTION ERROR] - Cannot retrieve board list

 Hi there, I have been trying to sync my screens from Sketch to Miro but after logging in using my SSO, I get this error modal “Connection error”. I have tried uninstalling and reinstalling the plugin but still get this error. 

311
Apollonia
Mironeer
2 years ago
A
Aaron JonesBeginner
posted in Ask The Community
Miro Plugin for Sketch unable to login after SSO password change.

I changed my SSO password and now the Miro plugin for Sketch doesn’t let me log in. The Miro desktop app works. The website works. So I know the SSO password is working there. Sketch has recently updated their app so maybe the Miro plugin needs to be updated as well? I am not the only person in my company having this problem. I have checked other similar topics here and have not found the solution.  

1196
A
2 years ago
T
Timo Mashiyi-VeikkolaNew Here
asked in Ask The Community
Cannot copy paste

HelloI cannot copy paste in Miro. Have I clicked a setting? Whenever I try copying for example a post-it, Miro doesnt paste the post-it but the last thing I copied even from another site or another document.How can I fix this. I have tried switching on and off, logging-out and logging in…Please help

1281
Robert Johnson
2 years ago
K
Kevin DoellingerBeginner
posted in Ask The Community
Board deletion

i accidentally deleted my entire board and possibly my plan. I had the paid version and jett suddenly free again. Please help"

264
K
2 years ago
K
Kavya SinghBeginner
posted in Ask The Community
Help - I accidentally bought a team plan billed annually

Hi,I just purchased a team plan and accidentally bought it for an annual billing cycle- how can I change it from annual to monthly? I have submitted a ticket but not able to get in touch with anyone through customer support.I now have an annual subscription I don’t need - please can someone from subscriptions team consider refund and changing me to monthly?Thank you in advance.  

3286
A
2 years ago
J
justinkNew Here
posted in Ask The Community
Accidentally uploaded PDF and want to permanently delete it

I was trying to preview a pdf in Chrome, and wasn’t thinking and dragged it into my Miro board. I’ve already deleted it, but I noticed it could be restored in my board history. Is there a way to permanently remove it from the history (and any other place it may be stored?)

1593
Robert Johnson
2 years ago
L
ludovicNew Here
posted in Ask The Community
Question about a consultant account

Hello, I am a consultant and I work with several companies. I am training for 1 or 2 days and I would like to use Miro for training or Lean support for companies over the medium term between 3 and 6 months. Currently I have a free account with a board that I don't know if I invited as a team. I want to know:- The consultant account allows you to have several tables with non-paying invitations?- How to invite them on a board without paying for their license?- Is each invitation specific to a board or does everyone see the boards?- How to invite to a specific board without them having access to other boards and not paying for their license.Thanks very much

423
L
2 years ago
K
krimson0New Here
posted in Ask The Community
GIFs stop looping after 5 min

Is there a way to have GIFs loop indefinitely when they are not in focus?I noticed that when GIF’s are playing, if they are not actively being focused on, they will stop playing at around 5 min. This is troublesome for me since I will preload all the GIFs before a presentation to make sure they are playing, but by the time I get to the later ones, they have already stopped playing.So I was wondering if there was a workaround for this since this would make Miro non usable for my presentation. Thanks.

6522
K
2 years ago
T
Ton qbBeginner
posted in Ask The Community
ayuda!!!!

Hola necesito urgentemente entrar a un miro del cual soy propietario pero no me deja entrar, me pide permiso a mi mismo y cuando me lo doy nunca llega al mail. Tampoco puedo entrar al mismo tablero con otra cuenta de mail porque tambien me pide permiso y al darlo tampoco nunca me llega el mail. Como puedo hacer para solucionarlo?

737
Robert Johnson
2 years ago
D
Darrell deBoerBeginner
posted in Ask The Community
Mindmapping

Does anyone know if there is a way to have a mind-map automatically tighten / collapse when you delete a node?

612
Henrik Ståhl
2 years ago
Henrik Ståhl
Henrik StåhlMiro Hero
posted in Ask The Community
Designers shouldn’t learn to code — developers should learn to design

I recently wrote this article in UX Collective on Medium with some thoughts on the everlasting debate about whether or not designers should learn to code:https://uxdesign.cc/designers-shouldnt-learn-to-code-developers-should-learn-to-design-2505f8c3fe0dEven though ”platitudes” is the word that comes to mind when evaluating the conclusions in the most popular articles covering this topic, you can’t really argue against the general sentiment: UX designers do not have to code. Although it can be a competitive advantage, it is far from a requirement.[...] unlike many others, I don’t think software development benefits as much from designers learning the trades of programming as developers learning the trades of UX and UI design. I don’t consider it a particularly controversial statement, but I know it’s sometimes a pretty sensitive topic.  What are your thoughts on this?PS. I love working with designers who have basic knowledge about frontend development (mainly HTML and CSS), so I am in n

463
Johanny Pestalozzi
2 years ago
A
AnneKBeginner
posted in Ask The Community
Can't resize table column on certain columns - re-opened as not solved

I cannot understand why the topic “can’t resize table column on certain columns” has been closed and marked as answered. To delete a columns and therefore rearrange and check e.g. a Gantt chart CANNOT be THE solution.I am facing the same problem as described in the closed chat and am really upset! PLEASE someone fix the problem / give a useful answer.Thank you.

6334
A
2 years ago
Henrik Ståhl
Henrik StåhlMiro Hero
posted in Ask The Community
Community badges?

Hello Miro lovers! Sorry if this question is stupid   but I can’t seem to find any information about community badges (I’m probably looking in the wrong place).How many badges are there? And how do you get them? I’m curious! 

1637
Marina
Mironeer
2 years ago
I
Ichihashi kazukiNew Here
posted in Ask The Community
how to deprive admin

An adimn user has retired.We can’t get in touch with him.help us.

161
Robert Johnson
2 years ago
T
Tim FrenneauxNew Here
posted in Ask The Community
Frozen element on my board - cant edit or delete, nothing!

I am not sure what I have done but there is a text box on my board that is now un-selectable, unmovable, un-deletable and has changed formatting.It now has a small tab in the bottom right hand corner with my name on - the grey rectangle belowCan anyone tell me what is is and how I can delete it?Here’s hoping!Tim 

26865
W
2 years ago
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