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Ask The Community

Discover the power of direct conversation with the Miro Community. Find solutions & connect with fellow Miro users for tailored advice & invaluable support!

  • 7,934 Topics
  • 26,583 Replies
7934 Topics
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Chris ArcheyBeginner
asked in Ask The Community
Import Jira Issues and Child Issues

Hello, I’m trying to import an Initiative and their child issue. I can add the Initiative but don’t see any of the child issues. I’m sure it’s a setting think. I’m using Jira Cloud and have authorized the Jira link. Any help would be appreciated.

290
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2 months ago
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Michael KoegelNew Here
posted in Ask The Community
Editing canvas.json in backup *.rtb

Hi,due to the missing search/replace functionality I wanted to check if this can be done via backup > edit rtb content > restore. I have a huge board with placeholder texts for a 2nd language that I need to remove.If I unzip the rtb file the canvas.json looks like binary. All other json and svg files are readable.Editing the canvas.json is mentioned here:https://community.miro.com/ask-the-community-45/why-do-links-to-duplicated-boards-get-crossed-4027I wanted to go the same route, but failed due to the unreadable canvas.json.Has the format been changed recently?How can I decode the canvas.json to get a editable version? Thanks for your hints,Michael

133113
ElvaMiro
Mironeer
2 months ago
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GavActive Contributor
posted in Ask The Community
Adding a Font **Family**

Hi, I appreciate that we can add fonts to the Branding Centre but the options for doing so are very limited. If we’re using a typeface we’re licensed to use (for example Gotham) why can’t I add the entire family? If I try and add a different font from the family - eg Gotham Narrow - there is an error saying that this font is already uploaded. No, it’s not. This is a different font from the same family.Also we only have 4 options and that’s limiting for other reasons.Here’s the error. I don’t think that this feature is fully delivered. Add custom typeface/font | Miro 

2374
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2 months ago
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Jonathan WatsonBeginner
asked in Ask The Community
Frame is masking the board when moved or scaled

Hi, anyone experience the Frame - inverse masking out the art work? I am setting up a sequence of frames so as to have an animated presentation. Sometimes a mask i put down, when I scale it or move it, it suddenly mask inverts the art work. 

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2 months ago
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brycetedeschiNew Here
asked in Ask The Community
Access to Miro Lite Board

I created a Miro Lite board two days ago and created this public link to have my customers fill out a bunch of information: https://miro.com/online-whiteboard/board/uXjVLFzerYw=/?boardAccessToken=QjmpU24MA1nO8sGWOGECDrunWj8RlXKl When I tried to open the board today, I am seeing this attached message saying that the board is locked and that I need to sign up to access the board:  However, when I sign up with my email and go back to the board, it asks me to request access to the board, but I don't know who this access request could possibly go to because I have tried signing in with every email I have and nothing seems to work. So I'm just stuck in this endless loop of it saying that I need to sign up to unlock it and then request access to it. 

1362
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2 months ago
Robert Kienzle
Robert KienzleActive Contributor
asked in Ask The Community
Export to PDF not working. Anyone else?

Hi, I’m on a paid Miro plan and exporting the board to PDF isn’t working, and neither is exporting frames. Exporting to Image is working fine. Anyone else having issues?

86014
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2 months ago
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Jonathan WatsonBeginner
asked in Ask The Community
Fly Over Transitions - Present Mode

The animation of a fly over from frame to frame is not working by default. How t activate? 

322
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2 months ago
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Joe SeaborneBeginner
asked in Ask The Community
Microsoft whiteboard to MIRO

Is it possible to import a Microsoft Whiteboard into a new MIRO board

1701
ElvaMiro
Mironeer
2 months ago
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AnnaKNew Here
posted in Ask The Community
Tables export into cvs file issues

Hello,I have encountered some problems while exporting data from tables/kanbans. Lots of metadata is lost (like data from headers, incorrect segregations of tasks/information into columns or rows) as you can see in the below picture. There are no options or settings to set up this before exporting. Is there any workaround for this problem?  

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2 months ago
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Benjamin WuskeNew Here
posted in Ask The Community
Edit custom fields of User Cards

Hello,simply put: there is a user card preset. I expected to be able to edit the custom fields (rename, add, delete, the works), but it seems like I either can’t access those features or they arent present.Here is whats interesting: there is a organigram preset built on those User Cards and it has one additional custom field already baked in, but adding new User Cards will have the normal categories. Obviously there seems to be a way to edit the custom fields somewhere, I would just like to know how to access it.

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ElvaMiro
Mironeer
2 months ago
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CTGNew Here
asked in Ask The Community
Grid Size Difference

I have noticed the grid size on boards appears to be different between what I see in the editor, and what I see when logged out in the viewer (i.e what public viewers will see).The grid in the editor has lines every 4 squares, and the viewer is every 5. See below.Is there any way to work around this?   

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2 months ago
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redinasvetlana82Beginner
asked in Ask The Community
проблема с доской

Подскажите пожалуйста в чём может заключаться проблема.  Не каждый раз, но периодически работая с учеником на доске с графическим планшетом, сначала перо реагирует с опозданием и пишет не то что я хотела А первый и последнюю точку которую он видит. И через какое-то время начинает вылетать перезагружаться. Так раз 20 в течение часа

861
Eca
Mironeer
2 months ago
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LeeO13New Here
asked in Ask The Community
tags sropped working on ipad app

Hithis is a recent problem. The tags stopped working in the iPad app. I see the tags I have created for the card and I select the tag I want but then it does not assign it to the card. If I go to a card that already has a tag and try to turn off the tag it does not remove it. I already tried deleting and redownloading the app and I already updated to IOS 18

161
Eca
Mironeer
2 months ago
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Xuan0902New Here
posted in Ask The Community
request refund subscripton fee

I would like to ask for refund.I was not looking to buy the subscription Please help me to refund my money. Thank you😭

743
Eca
Mironeer
2 months ago
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Leon Ang LiNew Here
asked in Ask The Community
Miro board loading endlessly on multiple browsers and devices

I have been documenting in a Miro board for my research. I made a frame to some of the pictures & texts in the board and duplicated the frame. Suddenly a prompt showed up saying “syncing…please wait”. I waited for a few minutes until the prompt asked me to reload. I clicked on the reload button and the board started to load endlessly. I tried opening the board in multiple browsers and modes (including incognito), as well as in the Miro app on my iPad. None of these worked. I have shared the board to the Miro Support Team. Could you please resolve this issue?

1754
Eca
Mironeer
2 months ago
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Steve McKennaNew Here
asked in Ask The Community
Bug - Undo button not working, copy and paste not working

Occasionally, the undo button is just not there and Command Z does not work.Also occasionally copy and paste does not workAlso, occasionally you can’t bring people to youFinally, sometimes work just disappears.These issues are not caused by a change in my role on the board, they just stop working mid workshop.Miro is a great tool but these things are annoying. Why do these fairly basic bugs appear on the app and on chrome? 

111012
Eca
Mironeer
2 months ago
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Laura Farn.New Here
asked in Ask The Community
Sticky notes not moveable after editing in private. mode

I work as an Agile Coach with various teams in Miro. For a few weeks now we are encountering a problem: Once I turn on the private mode, the participants are no longer able to move sticky notes after writing on them. Empty sticky notes can be moved in private mode. After turning it off, participants can move them again. As a board owner I can move them at any time. 

1025
Eca
Mironeer
2 months ago
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BluffNew Here
asked in Ask The Community
Card Detail Text Disappearing

Has anyone else run into an issue where the text from a card’s details panel will disappear after writing in it for a while? It happens so frequently that I now copy the text to the clipboard multiple times (in an attempt to save my work) as I’m writing in a card just to make sure that when it happens, I won’t lose what I had written.It just happened to me again and I took note that I had typed a bunch of text into the card details panel, then walked away from my laptop for a few min and when I came back it was in standby mode. When I woke the computer up, Miro was still open, but the card details panel was missing all of the new text I had written. This happens regardless of if I am starting a card from scratch (the text I’d written will simply disappear) or if I’m updating a card that already had text in it (if a card already has text and I delete/rewrite half of it and then am inactive in Miro for a bit while it’s open, I will sometimes come back and find that the new text is gone a

735
Eca
Mironeer
2 months ago
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Marlon Costa VicenteNew Here
asked in Ask The Community
Infinite Loading Screen - Won't Open on Desktop App or Browser

Miro loads infinitely, on desktop app, chrome, mozilla, and edge browsers. Already did everything you guys suggested in other threads.Hard to keep my deep work on Miro like this. I’m scared, all of sudden on a freaking business meeting I can’t access my stuff, leaving my like a freaking amateur to everyone.

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Eca
Mironeer
2 months ago
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Sanya KachhapNew Here
asked in Ask The Community
Subscription fee paid but board is still locked, how to resolve this?

Subscription fee paid but board is still locked

241
Eca
Mironeer
2 months ago
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Max MaNew Here
asked in Ask The Community
Miro is not sharing a page from laptop to Vibe Board device

I am a customer support guy from Vibe. My customer hit below issue which I am not able to reproduce, seems only happens on their device - When typing in the share code for a Miro board from the laptop, the Miro app on the Vibe Board will flash, show the Miro logo, and then go back to the main screen. The browser on the laptop willshow that it is sharing but nothing happens on the board.Could this be network related? I attacjed the issue video in below link, please help to check. Thanks!https://5698963.fs1.hubspotusercontent-na1.net/hubfs/5698963/Customer%20Support/miro%20issue_vibe%20support.mov

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Eca
Mironeer
2 months ago
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WSimmonsNew Here
posted in Ask The Community
Persistent Contributions

I want to be involved more in the community and have my contributions persist, I have switch employers thus new accounts. Would be nice is there was a way to associate these account in the community/academy space so that the contribution can follow the person and not become stale with the account. 

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2 months ago
Johnnie Lindholt
Johnnie LindholtBeginner
posted in Ask The Community
[INVESTIGATING] Defaults to home Space - can that be changed

Hi everyoneWhen I leave a board and go back out to the overview page with my spaces to the left. It will always select HOME. I think this is something new. Can this be changed.If I am working within a space, looking at different boards, it is really annoying that I have to select the space every time I go back to the overview page. I know I could just use the new side bar and select other boards without going to the overview page. But I don’t like the side bar. All my boards have nice thumbnails pictures that I use to navigate more than the board names. And so, I prefer to go back to the overview page spot the right picture and click on that.Any way to remain in the same space when exeting a board? 

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Johnnie Lindholt
2 months ago
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csmelovicsBeginner
asked in Ask The Community
How to restore the boards of a downgraded user?

My colleauge left the company in February, 2024 and we simply stopped paying his account. Now we’d like to restore his boards. We can log in but we can’t access any of his boards, except the ones that are shared with him. Now it’s September, is there any chance to have them back?

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Eca
Mironeer
2 months ago
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Rhi_LPNew Here
asked in Ask The Community
Can I remove the gif app?

Hello, I was hoping to use Miro with groups of children through my workplace. We recently looked at the gifs app and discovered that some of the gifs that can be used are not appropriate for our young users. It would be incredible if I could remove this feature, but there does not seem to be an option to do so. Has anyone came across a way to do this?Any help would be appreciated :) 

383
Eca
Mironeer
2 months ago
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