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Discover the power of direct conversation with the Miro Community. Find solutions & connect with fellow Miro users for tailored advice & invaluable support!

  • 8,391 Topics
  • 28,257 Replies
8371 Topics
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ARSKA TechnologiesNew Here
posted in Ask the Community
Wrong payment amount

Hi, my name is Polina I have been using Miro for some time now and decided to buy a subscription for 96$ per year. We pay in September, but on February 27th the charge came due 468.41$ and it's wrong. I generally want to exclude team members and add only viewers. Please refund the amount and charge only $96 per year subscription fee as I need the money. I can't find an email from tech support. Please help me. Sorry for the inconvenience and I will pay more attention to this but please refund the extra amount. Thank you Polina

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Ruud KoolNew Here
asked in Ask the Community
First name in highlights emails different from my profile

What is going on here? My name is Ruud Kool, not Kooo. On my Miro profile, it says Kool, and so it does in every place in the Miro tool.Except in Highlights emails, apparently it's drawing this name from some other data that I don't know how to access. Where is it getting Kooo?It's a mystery! 

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Stevan AkrapNew Here
asked in Ask the Community
Importing of visio files

Hi all,It looks like that the feature where one can import a visio drawing is well hidden. It requires you to go into a board and by importing it opens a new board.Before this, I believe it was introduced in the higher level. Since it requires a new board, it is not efficient to put it into another board.

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Octavio MendezNew Here
asked in Ask the Community
The space bar to move does not work.

I tried the application in Edge and Firefox, I also downloaded the app for Windows and when I want to press the space bar it selects the last tool I used. This is very uncomfortable and annoying because I can not use the app because I have a graphics tablet where I set the space on the pen to move on the board. I have read that another user had the same thing happen to him but I followed what they replied and there is no solution. Has anyone else had the same thing happen to them and have a solution? Edit: When I left the app to write this, I got a text that said reconnecting and it was solved, but I want to leave this message in case it serves as feedback to solve this bug.Edit 2: I used the app again and it doesn't work 

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Nathan E
Nathan EBeginner
asked in Ask the Community
[RESOLVED] Keyboard shortcut for Doc checklist boxes should default to "unchecked"

When I use the keyboard shortcut in Miro’s doc object to turn a line into a checkbox item (cmd+opt+6) the item shows as checked and I need to uncheck it.This breaks flow when I convert a bunch of lines at once since I then need to play an “uncheck the series of small boxes” mini-game to make sure incomplete items don’t accidentally get left marked complete.

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Robert Johnson
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Totum TalentNew Here
asked in Ask the Community
Support Request – Subscription Renewal Issue

Hello, good day,I would like to request support as I am currently renewing my subscription to the Miro platform. However, when I try to renew, it requires me to pay for three members, but I only need two.Initially, last year, I subscribed to a plan with three members, but later I reduced it to two. The plan I need to renew is the Business plan, but I am not given the option to reduce the number of members.I would appreciate your support in resolving this issue, as this is a work tool for me.I look forward to your response. Thank you.Best regards,

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Christian HunoldNew Here
asked in Ask the Community
Issue with Card Resizing in a Miro Kanban Board

In a Miro board, a Kanban board is being used where cards can be moved between columns and rows. After inserting a new Kanban board, moving the cards works fine initially.However, when the entire Kanban board is resized to a smaller size, the cards shrink accordingly. If cards are then moved to another column, they do not adjust correctly to the column width. Instead, they become unexpectedly larger and extend beyond the column boundaries on the left and right.Once the Kanban board is enlarged back to its original size, the display corrects itself, and the cards fit properly within the columns again. This issue only occurs when the board is in a reduced size and cards are moved.This behavior occurs in the desktop app (Windows and Mac), in the browser (Chrome and Safari), and in the iOS app (iPad). Interestingly, this issue only affects me and does not occur for other users in our team. Additionally, it is limited to this specific team—when using my personal team, the issue does not app

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Hannah_HNew Here
asked in Ask the Community
AI Remove Background missing

I can no longer see Remove Background as an option in the AI menu. Has it been removed?

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Robert Johnson
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CAMILA FERNANDESNew Here
asked in Ask the Community
How do I sign up for an Education Plan without an educational email ?

How do I sign up for an Education Plan without an educational email ? I have tried, but the form did not accept.

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Giacomix
asked in Ask the Community
[KNOWN BUG] Power BI integration not working

Hi,trying to use the Power BI integration but I get an error message when pasting the URL saying: “current URL does not lead to embeddable partner content, try a different URL”On the other side, when trying to do it via iframe, it works.Anything  help?Thanks!

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Julien
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sakakibaraNew Here
posted in Ask the Community
miroボードがエラーメッセージが表示されて開かなくなりました。

解決

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Clara BoisNew Here
asked in Ask the Community
I don't know my org admin!

How do I find who in my organization has admin permission in Miro? We need to update our teams, but we can’t find who in our organization has admin powers to do it.

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annageNew Here
asked in Ask the Community
Extend education plan

I have this same problem as here, where the solution was to create a ticket.The email link says:Hmm, that didn’t workThat page can’t be reached, but if you double-check it, we’re happy to try again.[error] "0af36aed-ef54-44ad-b179-fd95562c99da" Is there another way to extend the education plan, or should I re-apply, or do I need a ticket created?Thank you!

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Ryan WardBeginner
posted in Ask the Community
Why can I no longer copy from excel and paste into an existing MIRO table. Only option to create a new table

Why can I no longer copy from excel and paste into an existing MIRO table. Only option to create a new table

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GuyFutcherNew Here
asked in Ask the Community
Trying to update my free account to 22 member starter plan (with 20% off)

Trying to pay with company AMEX which doesn’t work. Have even tried with personal Visa but doesn’t work. Not sure what’s going on. Anyone having the same issue?

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MathNotermans_CMNew Here
posted in Ask the Community
3rd Party tool Embedding with Autoplay

As is i want to use Rive ( https://rive.app ) to embed interactive elements and animations on Miro.That works fine with published files.But alas autoplay isnot supported as is and the big Miro ‘eye’ prevents direct playback.A bit of searching in the CSS of my board i noticed these CSS-styles to change/activate the iframe.<div class="dom-layout iframe-active" data-testid="domLayout-0" style="display: block; width: 796px; height: 385px; font-size: 0px; pointer-events: all; ></div>Whereas the inactive iframe looks like this…<div class="dom-layout" data-testid="domLayout-0" style="display: block; width: 796px; height: 385px; font-size: 0px; pointer-events: none;Clearly the only thing happning is an extra class “iframe-active” and the pointer-events changing from ‘none’ to ‘all’.Is it possible to override these CSS lines and ensure my embeds autoplay and are active when i want/need that ? 

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supifloBeginner
asked in Ask the Community
[RESOLVED] MindMap: Return creates a new line and a sibling node

For a couple of days when editing a mind map the return key not only creates a sibling node as intended but also creates a new line which screws up the layout.Here I typed “Sibling1” Return “Sibling” Shift+Return “2” Return “Sibling3”.I use Miro on Windows 11 in Firefox.Is this a bug or am I doing anything wrong?

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whassisBeginner
asked in Ask the Community
Subscription problems

Hello, dear Miro community. I wanted to recieve business plan for Ukrainians. Unfortunately when I already left my card number on the site and so on, I received an email latter “welcome to your trial period”, but I don’t have it in the app, I don’t have any changes. Please, help me, I don’t want to pay money when I don’t have anything 

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Kean LeeBeginner
asked in Ask the Community
If you put your contents in layer, try to search them will crash the entire Miro board

As title: If you put your contents in layer, try to search them will crash the entire Miro board Anyone experience the same? If it is, hopefully the dev team fix the bug. I post here just to let the dev team know the problem. I has tested several time and 100% crash when trying to search anything after organized contents into different layer.

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NazariiNew Here
asked in Ask the Community
Free Miro Subscription for Ukrainian Teachers

Dear Miro Support Team,I hope you're doing great. My name is Nazarii and I'm an English teacher based in Ukraine. In the face of current events, I believe that the role of an educator has never been more challeging than it is now. Being constatly under the attack by the neigbouring country, we still long for knowlegde and self-improvement. Therefore, Miro has become an indispensable tool for me and my studnets alike. I cannot imagine using any other platform as it doesn't offer as many great tools as your platform does. I was wondering if I could be granted the privilege of using free subscription so as to continue teaching English and make the most of Miro experience.Best,Nazarii

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Amos.RenNew Here
asked in Ask the Community
Where is my trash？

When I log into Miro, I find that after deleting files, I can't find the boards anywhere anymore. They used to be found in the trash. 

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KliminNew Here
asked in Ask the Community
Boards from two accounts merged into one

Boards from two accounts merged into one. I decided to check if the board would be deleted from another account if I deleted it on the first one. As a result, she left. How to restore it now

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Mark ThompsonNew Here
asked in Ask the Community
Reduce the width of 'Roadmap Planning' without reducing the height

I’m using the built-in ‘Roadmap Planning’ template. I have a schedule that covers the whole year, but the width is so wide. I can only see a few months on screen at a time. I don’t want to just shrink both the width and height because then the text gets too small. I just want to reduce the width.What it currently looks like: What I’m trying to make it look like: Using the left or right edge to resize it just makes it worse. I can only make it stretch wider, I can’t make it narrower so I can see more months on the same screen. Am I missing something obvious? Thanks.

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Aijanat AskerovaBeginner
posted in Ask the Community
Тариф Starter

Я вчера подключила тариф Starter. По тому как я поняла у меня должна была быть возможность иметь неограниченное количество досок, которые я бы могла редактировать. Но у меня получается редактировать только 3. И оповещении говорится, что я должна повысить тариф чтобы редактировать больше досок. На данный момент я потеряла доступ к редактированию важных мне досок и у меня не получается.   

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Laura ProudfootNew Here
posted in Ask the Community
lost board

Hello.  So I have no idea how this community is going to be able to help me. I need someone from Miro to tell me who owns this board : http://miro.com/app/board/uXjVLNQXGUs=/ It's a board I made back in October  but I can't remember what email address I used to create it. The only evidence I have is a video I sent to a friend explaining my work and that's where I was able to see the URL in the video.  When I try and request access I don't have any request popping up in my Gmail accounts.  It's driving me mad because I put SOOO much work into this board and I need access to it.  But I don't know how to figure that out.  Also. I have no Idea how a community is going to help. Obviously guys fpnt have access to ownership information.   Wild. I hope I haven't lost my work 😭😭 

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