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Discover the power of direct conversation with the Miro Community. Find solutions & connect with fellow Miro users for tailored advice & invaluable support!

  • 8,978 Topics
  • 30,035 Replies
8978 Topics
Monica Twa
Monica TwaBeginner
posted in Ask the Community
Unable to Export Frames as PDF

I have a team member that cannot export frames to a pdf. We’ve tried everything we can think of. Any help? Ideas?

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Jesse HastingsNew Here
posted in Ask the Community
GDPR and Transfer Impact Assessment ?

Hello, Our organization has used the free version for some time and like the Miro tool, we are undoing a process so we can get the paid version. We needed a GDPR check done by our Data Protection Officer. He looked at the links to the DPA and GDPR Privacy Policy by Miro and said that Miro was likely compliant but we need a Transfer Impact Assessment to finalize the review. Specifically he said (emphasis mine): "According to https://help.miro.com/hc/en-us/articles/6491838039570-EU-Data-Center-Residency, all data processed by Miro is stored exclusively on servers in the EU. The main data center is located in Ireland, with a second data center in Frankfurt. However, the following functions may involve data transfers to the USA:- When personal data is shared in the context of customer support- If users choose to share data with integrated third-party providers- Data processed by sub-processors, sub-processors can be found at the following list (https://miro.com/legal/documents/Miro-Current

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ChessNew Here
posted in Ask the Community
Creating boards that training participants can edit only temporarily

Hi, we would like to use a Miro board for an online, on-demand, training module we are preparing. We would like to give training participants access to the board, to have a go at different exercises, explained using the recorded Talk Track feature. However, ideally we would like the edits which each training participant does (in response to the training activities) to disappear after they have finished, providing a fresh template for the next training participant. Does anybody have experience of doing something similar? Grateful for your advice!

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alexi silvermanNew Here
posted in Ask the Community
Black 'training' box not disappearing

Hi! There is a black menu box that appears to be offering training support for a new user. It seems i have to click on each mini ‘tutorial’ before the box goes away. I am on a PC. The same box is not appearing when I view the board from my profile on a Mac.Worse, It is not letting me click on some of the various ‘tutorials’ to complete the training and make the box go away- It is obstructing my view of the board.  Please can someone assist with this, Thank you!

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evomimicGuestBeginner
asked in Ask the Community
Can't Share Miro Presentation in Zoom

I’m relatively new to Miro. I like  Present mode that allows me to cycle through frames as “slides”. In a Zoom meeting, I select Share Screen, and pick the Miro browser window. I enter “Present” mode in Miro… Participants are still seeing the full board, not the slide I’m presenting.How can I get the Miro presentation visible to Zoom participants via Share Screen?

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Robert Johnson
Robert JohnsonVolunteer Community Moderator
posted in Ask the Community
[RESOVLED] Edge browser - option to select an area of the board as thumbnail missing

I noted yesterday that the option to select an area of a board as the board thumbnail has disappeared in the Edge browser.I reported this to the support team and will update this post as I hear more. While it is possible the support team will reply that this was never an option in Edge, I am fairly certain that I have does this in Edge before.Edge version while testing: 121.0.2277.128 (Official build) (64-bit). I tested as both a board owner and team member.

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Robert Johnson
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Karl Mochel at ServiceNowBeginner
asked in Ask the Community
Why can user upload an image for a thumbnail but not use image of board?

Since user can screen capture a board, save it, and upload it, why not reduce the steps and let users just grab a region from Change Thumbnail dialog?At a minimum it would be better to have generic images for types of illustrations - concept map, journey map, etc as the choice instead of the current illustrations which are confusing juxtapositions to the real content. 

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Robert Johnson
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iremiremBeginner
posted in Ask the Community
Collapsible mind maps

Do you know if I can share a mind map and allow users to expand/collapse and basically interact branches without them being able to edit the content? I want to embed it in html. 

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Tomasz GieburowskiNew Here
posted in Ask the Community
Miro board disappeard

Hi, I have created a board few weeks ago and then invited my friends via e-mail invitation to the whole workspace. After few weeks we have lost access to this specific board in the workspace. I cannot see it in my boards and my friends also cannot access it. We even tried going to the link attached to the invitation sent just after creating the board but Miro says that you can’t get access to this board. How could this board dissappear? What could have happened?

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Robert Johnson
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Alex BNew Here
asked in Ask the Community
How can you change the width of a text box without changing text size

<deleted the question because I found the answer myself - just hover over edge and drag mid-edge>  

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Robert Johnson
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Aaron Katz
posted in Ask the Community
How do I mute "what's new"?

When Miro releases updates, I get these annoying “what’s new” popups all over the screen.  I don’t want to see them - they get in the way of me actually using the board to get work done.How do I permanently disable these popups?  I don’t see any options in preferences, anywere.

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Allison KelseyBeginner
asked in Ask the Community
Magic mouse zooms in and out of board randomly

I have a magic mouse, using Miro in Chrome browser on a Macbook. I find that the board zooms in and out and moves from side to side in a very distracting way. I think it’s the mouse, but wanted to see if anyone else has had this issue and can recommend troubleshooting steps or has a fix.  Thanks!

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Antonina FautovaNew Here
posted in Ask the Community
I can't group a card and highlighted text in it.

When I drag my cursor over a card and highlighted part, there is no “group objects ” button. And using CTRL+G does nothing. it happens only with cards, I can group other objects

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Mironeer
Miro Community Team
asked in Ask the Community
Test Post

I love the Miro Community Forum 

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Vic6New Here
posted in Ask the Community
Miro for Ukraine

Good afternoon!I am writing in order to get information about an opportunity to get plan upgraded for free. I am a Ukrainian and I teach Spanish to Ukrainian students. I would like to know whether it still possible to get my plan updated? Where I could get the information about that?Unfortunately, I did not happen to find the way in which I might be able to contact you directly.Thank you in advance for your answer as well as for your support!

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1EA projectNew Here
posted in Ask the Community
I opened MIRO link in wrong account and board is visible now

I opened Miro link and added to team a board which should be private and not seen to others. I cant remove it because I am view-only and I do not see delete button. I need to do it immidiately.  

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Robert Johnson
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Jens Leth-NissenNew Here
posted in Ask the Community
Draw.io does not always save back to Miro - And diagrams are blurry!

I have now several times seen that i do a lot of changes to my Draw.io diagram. When hitting save and close i goes back to the version before, and when editing again all my work is gone.. no way of getting a version historic or something like that. Its just gone.!!!This is so annoying, that im considering to skip both Miro and Draw.io. If you cant even rely on that save means save!!!Another thing is, that in order for me to present the diagram on my miro board, I need to put the diagram in edit mode in Draw.io. If not is everything blurry when shown through Miro. I does not matter if i zoom in or out..

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fedele cavaliereNew Here
asked in Ask the Community
Endless loading status on a single board

Hi there.It’s been a full day that one board of mine is stuck on an endless loading (see image below).Other boards works fine, except that one. Anyone knows how to fix this?I already checked internet connection, reset application data, uninstall and reinstall the app. But still the problem exists. I have an educational plan so I can’t create a support ticket. Hope to find some answers here.I run Miro from Desktop App on an Intel powered MacBook Pro. 

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Anastasia Lebedeva
Anastasia LebedevaBeginner
posted in Ask the Community
Creating a branded sticker pack in Miro

Now, in order to select/like/dislike a specific board element, Miro has an integrated app with sticker packs and emojis (see left Object Menu → Stickers and Emojis).In addition to the default sticker packs, this section currently contains sticker packs from individual companies that have posted their templates in the Miroverse community of experts.We, as an agency that also shared knowledge in Miroverse, are also interested in creating a similar sticker pack in corporate colors for its further use, including as voting dots. Unlike branded shapes (“Shapes”), stickers are already easy to highlight when creating boards: the system clearly assigns them to the independent “Sticker” category, which allows them not to merge with other Shapes, and, thus, simplifies their selection and movement , as well as grouping and locking elements that are not them.

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saichinnu1852New Here
posted in Ask the Community
Integrate Okta with Bubble

everyone! I'm new to Bubble and Okta and building a page using Bubble. I've already implemented login workflow compatible with okta. Now I'm going to introduce multi-factor authentication provided from okta for password reset workflow. If I press the 'reset' button, a request that enroll email MFA function in okta should be delivered(I might be wrong. But this is what I have learned from research). In this case, where does the request reach and how is it structured?I researched okta documents and other forums, but the answers were different and didn't worked for me. I'd appreciate it if you help me. Regards. 

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Already ExistsNew Here
posted in Ask the Community
Can't Export as pdf or jpg

Can’t export anything all of a sudden on webwhiteboard.com.As an un-logged in guest, clicking the export button brings up the normal pop-up asking for a sign-up, and at the bottom are two links to export the board as an image or PDF. Clicking either of them does nothing. The window closes and that’s it. Tested on two different desktop machines with 3 different browsers (Firefox, Edge & Chrome).Created a free account, and when logged-in the options in the export menu change to either save as a template or attach to JIRA, and that’s it.Just looking for a way to save a board as a single file. Hopefully this isn’t an intended permanent change.

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Doug LeederBeginner
posted in Ask the Community
Unable to reduce swimlane height

Looking for a little help and was unable to find an answer via search.  I added a swim lane diagram to a board and developed it quite a bit.  Another user moved an object and the auto-adjust thing caused the height of one of the swimlanes to expand quite a bit.  I’m looking to adjust it back to its previous height, but have had no luck.  Despite there being quite of bit of empty space (other than connecting lines), I cannot reduce the height of the swim lane.  I am able to select the lane, see the mouse cursor change to the arrows for adjustment, and could drag to make it larger, but something is blocking me from making it  any smaller.  Any advice?

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Simeon FitchBeginner
posted in Ask the Community
What happened to selecting preview area for thumbnails?

I can no longer find the setting where you specify the subregion of a board from which to create a thumbnail. All I have access to is a bunch of (IMO) ugly icons. Has this feature moved to some other screen?

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Robert Johnson
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mTractionNew Here
posted in Ask the Community
Boards are not visible

Hello Community, I have trial account which is expired now . There are many projects and inside the project I kept the all boards but now Boards are not visibe.Please try to help . It is important.  Thanks

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Priscilla ArmstrongBeginner
posted in Ask the Community
Too many notifications

Hi - My boss gets every comment notification (number on comment bubble) even if he’s not @ notified. Using the Miro help tools/instructions we have removed comment and email notifications except the @ notifications and he still sees every comment. I need them because I’m Product Manager but he’s finding it too overwhelming. Does anyone know how to control comment update notifications? Thanks!

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