Ask The Community

Discover the power of direct conversation with the Miro Community. Find solutions & connect with fellow Miro users for tailored advice & invaluable support!

  • 6,748 Topics
  • 22,757 Replies

6748 Topics

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Amy.FNew Here
asked in Ask The Community

Can I adjust the Wireframe App length size?

While creating the wireframe app screens, some of the screens have more content and lengthy. I would like to show the full content by displaying a long wireframe. However, I can’t seems to drag the app wireframe template to adjust the length unlike the browser template. Is there any way to do this?   

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1 year ago
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Steven ReinhartNew Here
posted in Ask The Community

Can't add team members, but they show up as users

Our small company, HP Inc 😀, is beginning our adventures in greater collaboration with MIRO and this application looks amazing.  Unfortunately, when we started out this week, I couldn’t add my staff as members to our team.  The Invite Team Members button is not visible.  I was able to invite them to a board as users with some challenges, but I need them added to the team so they can access more boards that our team have or will have in the future.Any help the technical team can provide would be greatly appreciated.Steve

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Robert Johnson
1 year ago
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Ross DawNew Here
asked in Ask The Community

Scanned Text Blurred out/not visable

Hi! When I scan pages from a magazine or a textbook, the images are great but any text becomes completely white like it’s filtered out. Is there a feature I need to disable or is this to prevent plagiarism? 

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1 year ago
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Acordov11New Here
posted in Ask The Community

What is the arrow in the top right?

For some reason nothing in the help or the interface tutorial teaches me what this is. What is it?   

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1 year ago
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jacob123New Here
posted in Ask The Community

OneDrive unavailable in Miro Teams integration?

Hi all/MiroSaw this video: The video shows (00:28) someone clicking OneDrive in Teams, I have tried many things but no matter what, it does not show in Teams, it works from your app and website.Question: Is this option removed by an update? Would be nice with all options working from TeamsThanks Jacob

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1 year ago
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MarketingklubbenNew Here
posted in Ask The Community

Trello integration not working - Can you help?

I have problems adding Miro to Trello. I have integrated them, but nothing happends when I want to add something from Miro in Trello… Nothing opends when I push the Miro-button in Trello…? 

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1 year ago
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zsofiaNew Here
asked in Ask The Community

Why is Miro not loading in? Status page shows everything is fine.

I’ve been experiencing this for an hour now. Miro is just loading and loading but never loads in. Just checked status page shows everything is up and running but I still cannot load in anything. Thanks for the help. 

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1 year ago
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Rudy Parfaite
posted in Ask The Community

Miro Hangs on loading in chrome / Do there is an email to report bugs for free Customer?

Hi, support@help.miro.com isn’t not a valid adress. How can I report a bug if I don’t have a paid account ? Since yesterday the dashboard and boards are not loading anymore on Chrome. I tried everything from this article https://help.miro.com/hc/en-us/articles/360017731413-Bugs-troubleshooting It's working on a private Chrome page and on Microsoft Edge however I cannot work with that browser on a daily basis. Also when the board cannot be open in the browser, a new tab cannot even be openned in the windows app. I have saved the log files however, since free account cannot open a ticket.Does it means that from now on I would only be able to access to my board in a private Chrome tab? Please let me know what can you do  Kind regards

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1 year ago
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Charles RibeiroNew Here
posted in Ask The Community

Comments don't move with shapes

I created a shape with some text and when I have the shape selected I get the ‘create comment’ option. When I create the comment from that shape then move the shape, the comment does not follow. When I look at my comment there is not a reference to what object the comment belongs to.I do not want to use sticky notes or pin it, I use comments to see detail info I do not want cluttering the board with a lot of text.Should be functionality that allows you to keep the comment associated to the object and when you move an object it moves with it.Anyone know how to do this?

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Robert Johnson
1 year ago
Kyle Chipman
Kyle ChipmanMiro Hero
posted in Ask The Community

Anyone attending Smartsheet Engage 2022 next week in Seattle?

Curious if any Miro community members out there are attending Smartsheet Engage next week; would be great to kick it at the conference, geeking out on solutions achieved via the two platforms (and whatever else you use in your technology stack). We could raise a glass to keeping both sides of the brain active while simultaneously numbing a few brain cells with alcohol :). Additionally, there’s a session Wednesday at 4:00pm, Miro + Slack + Smartsheet = Project Nirvana.Feel free to reply in this thread or even message me via the conference app. I set my profile to public. Hope to find a new friend!

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Kyle Chipman
1 year ago
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Oscar CainNew Here
posted in Ask The Community

Comments vanishing except when scrolling

Hey there, I’ve been using Miro to help co-ordinate a small team of developers on a volunteer project for a while now. We’ve been making great use of the comment function, however a few days ago, they stopped showing up for just me, except when I’m scrolling in and out on the Miro board. I’ve tried different browsers, cleared my cache, nothing seems to fix it. We’d been using the board for a good few months before this issued arose, and none of the rest of the team seem to be suffering from it.Anyone in the community got any ideas what may be causing it?

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Kiron Bondale
1 year ago
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Andy Perrin
posted in Ask The Community

How to Hide Collab Cursor When Embedded

I’m new to the program, so just finding my way around.Is it possible to hide my cursor when the board is embedded on a website? Every time I access the board to edit through the app, my name and cursor show up on the site page.I can see the show/hide collaborator arrow button, but this does not do anything for the live site.If not, then I guess it will be a hide, edit and republish jobby on the site.Many thanks!

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Robert Johnson
1 year ago
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Antoine_de_saintNew Here
posted in Ask The Community

Adding visitor name in enterprise plan

Hi Miro community,Our plan was upgraded to enterprise recently and I was wondering why visitors cannot add their name anymore. I´m also the company admin and I have not found any settings to enable this feature again. There was no problem in the past when we were using the conultant plan. Since we are using miro with clients (anyone with the link → can edit) quite often plus with large groups the visitor-name-feature was a big plus. It would not be an alternative to invite those persons as “guests” or something else.Any ideas?Thanks!

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Robert Johnson
1 year ago
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IanHBeginner
posted in Ask The Community

Can't Select Connection Lines in a Diagram

Hi, I am trying to edit a large diagram composed of many nodes connected by lines. I want to delete and/or change some of the connection lines but they won’t let me select them by clicking. Is there some reason for this? I’m trying to delete the lines, for the record. 

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1 year ago
Kiron Bondale
Kiron BondaleVolunteer Community Moderator
posted in Ask The Community

[RESOLVED] Grey box when entering time in the timer?

Not sure if anyone else is seeing this, but when I click on the timer and enter in time, the timer box is replaced by a dark grey box. When I click away and back it reappears properly.I’m using Miro on a Windows 10 laptop via Google Chrome (latest build) and am currently sharing my screen via Zoom so not sure if it is a Zoom-Miro interaction which is causing that behavior.Kiron

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Kiron Bondale
1 year ago
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shabartosterNew Here
posted in Ask The Community

My board doesn't exist. How so?

Hi,My board doesn’t exist anymore. How that could happened? And how to make it avaliable again?It was a copy of the original board if that’s important.Board link:  

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1 year ago
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Maud JennenBeginner
posted in Ask The Community

[RESOLVED] Estimation on Jira Cards is not visible in Jira app

Hi guys, I tried the new estimation tool on my Jira cards, but the agreed estimation is not shown within Jira or on the cards on the Miro board. Does anyone know what can be the problem?Thanks, Maud 

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1 year ago
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TanjaPNew Here
posted in Ask The Community

[KNOWN BUG] Miro Sketch plugin - Google login not working / board list error

Hi! I downloaded the plugin first time couple months ago, but couldn’t get the login working, so I avoided using it, but now I really could use it in my project. I tried again today and it is still not working.So I tried logging out & in to my Sketch, I removed the plugin and installed it again, but nothing helps.I have co-workers in the same Miro team who have created their Miro accounts separately to Miro (instead of using Google) and for them the plugin works. I wouldn’t want to have to create a new account just because this, especially as there is an option to use Google login, so it should work.Can anybody help? Version info:Sketch: Version 86 (142512) Plugin: 1.6.4 OS: macOS 12.3.1 (21E258) Steps:I choose the plugin & login I select “Use Google account” from the popup It asks me to choose an account and give password Then it shows Miro sign up / sign in, I choose sign in and get this: I click the sign in with Google, and then after a short processing I get this: 

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1 year ago
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Shan26New Here
posted in Ask The Community

Comment icon on post-it notes disappearing

Hi all, I am new to ‘Miro’ and have created a board with post-it notes and have added comments to each note. I logged out and logged back in and now I can’t see those little symbols on each note letting me know that there is a comment on that note. How to I bring these icons back or turn them on?

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Manouska J
Mironeer
1 year ago
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Diana SchneiderBeginner
posted in Ask The Community

[KNOWN BUG] wireframe icons quality: low pixels?

recently the icons in the wireframe library are quite pixelated, with fuzzy edges, screenshot attached, does anyone else experience this and how can I improve it?   

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1 year ago
Brandon Lee
Brandon LeeExperienced Community Member
posted in Ask The Community

Comments behaving Buggy when Zooming In/Out Board

Anyone seeing weird behavior with an Open Comment ghosting when Zooming/Panning in the Board?In my case when the behavior starts, I Zoom Out and everything starts disappearing on my Board so that it is Blank.  When I reload everything is fine.  I will submit a Ticket to the Developers and report back if anything is relevant to Share with Community.Cc: @Robert Johnson 

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Brandon Lee
1 year ago
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Dean CooperNew Here
posted in Ask The Community

Game Wheel in Miro

I’ve been looking around in the community and anywhere else I could think through google, but does anyone have and ideas or experiences with game wheels for miro boards? I’m thinking something that could have a dozen or so options and it spins on the board? I’m trying to recreate “Sorry!” on Miro and looking for something to randomly select a card has been difficult and I think a game wheel would be much more re-usable. 

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1 year ago
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Karla BaakliniNew Here
posted in Ask The Community

Hyperlink to take to a location within the board itself

Hi everybody, I am working on a Miro board that is quite extensive and takes a lot of space on the screen, therefore the user might need to scroll from one side to the other to find what they want.I am wondering if it is possible to add hyperlinks that takes the user to a specific location within the board itself. More or less like we have in word when we have a very long document. This way, when they click on a specific word it takes them straight to a specific frame of the miro board they are working on.

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Robert Johnson
1 year ago
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TitusListensBeginner
posted in Ask The Community

How to copy mindmap from one board to another

we started of on two different boards but want to copy the content of the one (mindmaps) into the other (mindmap); simply copy-paste does not seem to work, is there another solution?

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1 year ago
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SamuelNNew Here
posted in Ask The Community

Why "Snap to grid" disabled?

On my diagram I’m showing gridlines and want to enable “Snap to grid”, but it’s showing up as disabled. See screenshot below. Settings > Preferences > Grid > Snap to grid How do I enable it?  

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1 year ago
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